Lead Services Advisor
MICROSOFT, White Plains
Tue, 01 Nov 2016 00:00:00 GMT -
* Trained Employees in Customer Relationship management systems<br>* Created Microsoft suite and Windows OS training program for clients<br>* Proactively assess customer needs and recommend complete solutions that enhances the customer<br> experience<br>* Facilitate business engagement experiences through instore briefings, workshops and events<br>* Repair hardware and software on PC's, tablets and consoles.
Tue, 01 Apr 2014 00:00:00 GMT -
Tue, 01 Nov 2016 00:00:00 GMT
* Troubleshoots devices while providing the complete solution to fit the customer's needs<br>* Helped create and pilot a new genius bar journey as part of a select group of peers<br>* Assisted the Genius Administrator as needed<br>* Software and hardware installations on all Apple devices including, phones, laptops and<br> desktop computers<br>* Participated in Lead and learn experience
Geek Squad Consultant Agent/Operations Agent
Miscellaneous Store Retailers
Mon, 01 Oct 2012 00:00:00 GMT -
Tue, 01 Apr 2014 00:00:00 GMT
* Engaged customers using selling skills to provide solutions to their technology challenges.<br>* Performed basic software repairs/installations and light touch repairs to products.<br>* Performed clerical functions such as faxing, copying, scanning, answering multi-lined<br> telephones and keeping an alphabetical filing system.<br>* Managed product shipping and receiving.<br>* Maintained knowledge of current sales, Products, promotions and policies regarding payment and<br> exchanges.
Health and Personal Care Stores
Sat, 01 Dec 2012 00:00:00 GMT -
Sun, 30 Jun 2013 00:00:00 GMT
* Maintained a clean and orderly checkout areas and completed other general cleaning duties<br>* Processed merchandise returns and exchanges.<br>* Assisted customers by providing information and resolving their complaints.<br>* Assisted customers by providing information and resolving their complaints.