Dining Room Manager

Jean-Georges' JoJo Restaurant in the Upper East Side is Seeking an experienced Dining Room Manager! Must have OPEN AVAILABILITY.

Jean-Georges has forged a global reputation as one of the best chefs in the world by pioneering innovative cuisines with amazing diversity. With a passionate commitment to pampering and pleasing guests, Jean-Georges is one of the undisputed premiere restaurant groups in the world!

We are looking for individuals who want to grow within the hospitality industry. Because joining us opens the doors to growth within an organization of over 25 restaurants located in 5 countries!

Ideal Candidates would have the following prerequisites and characteristics:
• Strong communication skills
• Passion for food & beverage
• Ability to work in a friendly relaxing demeanor with quick and attentive customer service
• Ability to understand and follow written and verbal instructions
• Detail oriented
• Computer literacy to include: Aloha, Micros, Microsoft Office, OpenTable /Resy
• Basic Office experience, including answering telephone calls, assisting members and guest with computer issues
• Ability to multitask and work in a fast-paced environment
• FULL AVAILABILITY- daytime hours, evening hours and weekends
• A minimum of two years’ management experience in fine dining

Responsibilities (these are not all inclusive):
• Managing the operations of the Floor on a day by day basis, maintaining consistent management presence. Time manage the day to be able to be on the floor at all times during service periods
• Supervising and coordinating the activities of all staff to ensure the smooth, safe and efficient operation of the restaurant
• Maintaining all steps of Service and Jean-Georges Restaurant Standards with each guest and employee they may come in contact with
• Completing manager opening and closing checklists as required, including daily reports and daily administrative duties
• Ensuring Chef's vision is delivered impeccably according to the menu in place; lead the staff through flawless transitions in between menus
• Work closely with the Door Maitre D' staff to oversee reservations, floor timing management, menus and seating charts
• Leading and inspiring the staff to achieve, and ideally, exceed company goals
• Assisting, leading and conducting effective and consistent training sessions, department meetings and pre-shift sessions
• Resolving guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Responding to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
• Ensuring the neatness, cleanliness and order of all dining rooms and equipment through constant monitoring and communication with those departments responsible for cleaning and maintenance
• Being an expert in food and beverage and having excellent knowledge of all departments internally
• Assisting in setting up and carrying out inventories. Assisting in maintaining all restaurant equipment and bar equipment in proper working order; ensuring and controlling usage of cleaning supplies and maintain hand washing and first aid facilities in restaurant and bar. Requisition, store, stock, inventory, collect, wash and restock china, silver, glass and other equipment according to a predetermined par stock
• Assuring the proper handling of VIP guests. Protect their privacy and confidentiality
• Maintaining controls against theft and waste. Control breakage of all dining ware
• Working closely with the General Manager, other Restaurant Managers, Executive Chef and Pastry Chef, Sous Chefs, and other departmental managers and supervisors to coordinate daily operations and events
• Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times
• Is friendly, engaging, gracious, has the ability to focus and connect with all guests at all levels and employees and exceed their expectations
• Participating in teamwork and assist other departments when needed
• Maintaining a fun and enthusiastic attitude at all times
• Performing other duties as assigned by supervisor/manager
• Service standard ambassador

This position requires FULL AVAILABILITY- daytime hours, evening hours and weekends.

For more information, visit https://www.jojorestaurantnyc.com/ and https://www.jean-georges.com/

We look forward to meeting you!

Est. 1991. Jean-Georges' first restaurant, and named after his childhood nickname that his mother would call him, has recently reopened in a duplex townhouse on the Upper East Side, creating a modern and fresh design, yet still maintaining an understated, warm and friendly atmosphere. JoJo is a simple and casual neighborhood friendly restaurant serving a farm to table menu with mostly organic and local ingredients.

“JoJo is an Equal Opportunity Employer committed to excellence through diversity."

Jean-Georges' JoJo Restaurant in the Upper East Side is Seeking an experienced Dining Room Manager! Must have OPEN AVAILABILITY.

Jean-Georges has forged a global reputation as one of the best chefs in the world by pioneering innovative cuisines with amazing diversity. With a passionate commitment to pampering and pleasing guests, Jean-Georges is one of the undisputed premiere restaurant groups in the world!

We are looking for individuals who want to grow within the hospitality industry. Because joining us opens the doors to growth within an organization of over 25 restaurants located in 5 countries!

Ideal Candidates would have the following prerequisites and characteristics:
• Strong communication skills
• Passion for food & beverage
• Ability to work in a friendly relaxing demeanor with quick and attentive customer service
• Ability to understand and follow written and verbal instructions
• Detail oriented
• Computer literacy to include: Aloha, Micros, Microsoft Office, OpenTable /Resy
• Basic Office experience, including answering telephone calls, assisting members and guest with computer issues
• Ability to multitask and work in a fast-paced environment
• FULL AVAILABILITY- daytime hours, evening hours and weekends
• A minimum of two years’ management experience in fine dining

Responsibilities (these are not all inclusive):
• Managing the operations of the Floor on a day by day basis, maintaining consistent management presence. Time manage the day to be able to be on the floor at all times during service periods
• Supervising and coordinating the activities of all staff to ensure the smooth, safe and efficient operation of the restaurant
• Maintaining all steps of Service and Jean-Georges Restaurant Standards with each guest and employee they may come in contact with
• Completing manager opening and closing checklists as required, including daily reports and daily administrative duties
• Ensuring Chef's vision is delivered impeccably according to the menu in place; lead the staff through flawless transitions in between menus
• Work closely with the Door Maitre D' staff to oversee reservations, floor timing management, menus and seating charts
• Leading and inspiring the staff to achieve, and ideally, exceed company goals
• Assisting, leading and conducting effective and consistent training sessions, department meetings and pre-shift sessions
• Resolving guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Responding to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
• Ensuring the neatness, cleanliness and order of all dining rooms and equipment through constant monitoring and communication with those departments responsible for cleaning and maintenance
• Being an expert in food and beverage and having excellent knowledge of all departments internally
• Assisting in setting up and carrying out inventories. Assisting in maintaining all restaurant equipment and bar equipment in proper working order; ensuring and controlling usage of cleaning supplies and maintain hand washing and first aid facilities in restaurant and bar. Requisition, store, stock, inventory, collect, wash and restock china, silver, glass and other equipment according to a predetermined par stock
• Assuring the proper handling of VIP guests. Protect their privacy and confidentiality
• Maintaining controls against theft and waste. Control breakage of all dining ware
• Working closely with the General Manager, other Restaurant Managers, Executive Chef and Pastry Chef, Sous Chefs, and other departmental managers and supervisors to coordinate daily operations and events
• Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times
• Is friendly, engaging, gracious, has the ability to focus and connect with all guests at all levels and employees and exceed their expectations
• Participating in teamwork and assist other departments when needed
• Maintaining a fun and enthusiastic attitude at all times
• Performing other duties as assigned by supervisor/manager
• Service standard ambassador

This position requires FULL AVAILABILITY- daytime hours, evening hours and weekends.

For more information, visit https://www.jojorestaurantnyc.com/ and https://www.jean-georges.com/

We look forward to meeting you!

Est. 1991. Jean-Georges' first restaurant, and named after his childhood nickname that his mother would call him, has recently reopened in a duplex townhouse on the Upper East Side, creating a modern and fresh design, yet still maintaining an understated, warm and friendly atmosphere. JoJo is a simple and casual neighborhood friendly restaurant serving a farm to table menu with mostly organic and local ingredients.

“JoJo is an Equal Opportunity Employer committed to excellence through diversity."