Carryout/Guest Relations

The legendary Joe’s Stone Crab first opened in Miami Beach in 1913. It all began when Joseph Weiss, the “Joe” of Joe’s Stone Crab, and his wife Jennie set up seven or eight tables on the front porch of the house they owned. More than 100 years later, Joe’s has become one of the most beloved and widely recognized restaurants in the world, famous for its Florida Stone Crab, signature sides and key lime pie. In 2000, a partnership was born between the Sawitz/Weiss family and founder of Lettuce Entertain You, Richard Melman. Together they opened Joe’s Seafood, Prime Steak & Stone Crab in Chicago, a sophisticated restaurant featuring a selection of prime steaks, quality seafood and the signature dishes of Joe’s Stone Crab. The restaurant quickly built a reputation as one of the most popular restaurants in Chicago. In 2004, Joe's premiered in Las Vegas at the Forum Shops at Caesars, and in 2014 opened its doors in the heart of Washington DC, just steps from the White House.

Caring. Creative. Careers.
​
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
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EOE. We participate in E-Verify / Participamos en E-Verify

Responsible for initial warm greeting of guests on the phone or in person, answering phones, taking messages and reservations, and communicating with management with any questions or concerns. Responsible for accuracy and proper packaging of all gift card, carryout and delivery (where applicable) orders. 

DUTIES

• Be able to work a variety of hours, days and shifts, including weekends
• Get along with others and be a team player
• Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs
• Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesy
• Accurately take and confirm carryout and delivery (where applicable) orders (including special instructions and/or restrictions)
• Process payments and balance all sales/receipts in compliance with restaurant policies and procedures, including reconciling and maintaining the security of the cash drawer
• Sell and accurately account for gift cards
• Take all reservation calls, record and confirm all necessary information
• Ensure that the office and/or host desk are kept clean and organized throughout the shift           
• Use sales techniques and present and encourage current promotions to guests
• Understand and respond knowledgeably to questions about the restaurant and menu
• Accurately record and account for all items ordered, process payment from guests, and account for and balance all sales and receipts at the end of the shift
• Understand and follow the food allergy procedure and special orders/restrictions
• Comply with all safety and sanitation (including handwashing) guidelines and procedures
• Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Other duties will be assigned as needed

ESSENTIAL FUNCTIONS

• Safely and effectively move chairs, highchairs and booster seats
• Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction
• Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
• Work in a confined, crowded space of variable noise and temperature levels
• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Safely and effectively use and operate all necessary tools and equipment
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
• Accessibility varies by location

The legendary Joe’s Stone Crab first opened in Miami Beach in 1913. It all began when Joseph Weiss, the “Joe” of Joe’s Stone Crab, and his wife Jennie set up seven or eight tables on the front porch of the house they owned. More than 100 years later, Joe’s has become one of the most beloved and widely recognized restaurants in the world, famous for its Florida Stone Crab, signature sides and key lime pie. In 2000, a partnership was born between the Sawitz/Weiss family and founder of Lettuce Entertain You, Richard Melman. Together they opened Joe’s Seafood, Prime Steak & Stone Crab in Chicago, a sophisticated restaurant featuring a selection of prime steaks, quality seafood and the signature dishes of Joe’s Stone Crab. The restaurant quickly built a reputation as one of the most popular restaurants in Chicago. In 2004, Joe's premiered in Las Vegas at the Forum Shops at Caesars, and in 2014 opened its doors in the heart of Washington DC, just steps from the White House.

Caring. Creative. Careers.
​
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
​
EOE. We participate in E-Verify / Participamos en E-Verify

Responsible for initial warm greeting of guests on the phone or in person, answering phones, taking messages and reservations, and communicating with management with any questions or concerns. Responsible for accuracy and proper packaging of all gift card, carryout and delivery (where applicable) orders. 

DUTIES

• Be able to work a variety of hours, days and shifts, including weekends
• Get along with others and be a team player
• Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs
• Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesy
• Accurately take and confirm carryout and delivery (where applicable) orders (including special instructions and/or restrictions)
• Process payments and balance all sales/receipts in compliance with restaurant policies and procedures, including reconciling and maintaining the security of the cash drawer
• Sell and accurately account for gift cards
• Take all reservation calls, record and confirm all necessary information
• Ensure that the office and/or host desk are kept clean and organized throughout the shift           
• Use sales techniques and present and encourage current promotions to guests
• Understand and respond knowledgeably to questions about the restaurant and menu
• Accurately record and account for all items ordered, process payment from guests, and account for and balance all sales and receipts at the end of the shift
• Understand and follow the food allergy procedure and special orders/restrictions
• Comply with all safety and sanitation (including handwashing) guidelines and procedures
• Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Other duties will be assigned as needed

ESSENTIAL FUNCTIONS

• Safely and effectively move chairs, highchairs and booster seats
• Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction
• Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
• Work in a confined, crowded space of variable noise and temperature levels
• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Safely and effectively use and operate all necessary tools and equipment
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
• Accessibility varies by location