Omnichannel Technical Systems Analyst

SUMMARY DESCRIPTION:

The Lacoste team seeks a self-motivated professional with excellent project management, analytical and technical skills to join our IT Team as an Omnichannel Technical Systems Analyst. In this role, you will serve a key role in driving the discovery, delivery, and support of our digital platform initiatives in the North American region. You will be responsible for understanding the various technology components in the omnichannel ecosystem, collaborating with all business stakeholders in the Order-Fulfillment lifecycle, and ensuring the successful delivery of technology solutions.

Lacoste has implemented Manhattan Active Omni (MAO) application, an integrated Order Management System, and we are currently in the process of implementing Manhattan’s Point-of-Sale application that will significantly improve our capability to drive omnichannel business strategies to better service our customers. This position will play a leading role with our internal business partners, our global team in HQ, and the rest of our US IT team in helping us to design, test, implement and support these applications. The position will be based out of our New York City office and report to our Omnichannel Technical Manager. A successful candidate has experience in e-commerce, order management, and API integrations.

Job Responsibilities

Systems Support:

• Provide Support Order flows for Ecommerce Front-End, Order Management System, WMS, and Point-of-Sale to ensure proper system processing.
• Manage solution delivery and support activities, working with other IT members and vendors to troubleshoot, analyze, detect, and correct technical problems and deficiencies in a timely manner.
• Provide testing support for new development with our global team. This includes creating, executing, and documenting the results of testing scripts.

Project Coordination and Management

• Coordinate the IT teams involved in the project (nonhierarchical management).
• Ensure the internal and external communication of the projects
• Ensure the planning, workload, deliverable, and budget compliance.
• Define a training plan to develop the skills of the business teams.
• Animate and prepare the project steering committee meetings to review deliverables, risks, budgets, workloads, timesheets, planning, technical and functional decisions arbitration follow-up.

Ensure the delivery of the project

• Support the users and define a plan to deliver fixes.
• Contribute to planning and evaluating the maintenance tasks with involved teams.
• Structure follow-up and participate in the unitary tests, user acceptance tests, and dry runs.
• Transition the elements to the RUN teams with a correct level of documentation.

Key Requirements:

EDUCATION

• Bachelor’s Degree in Information Technology preferred, or related field or advanced level IT certifications.

EXPERIENCE

• Proven work experience working with ecommerce, retail or omnichannel platforms (3 yr+)
• Experience with Order Management principles, practices, and techniques a plus (Manhattan Active OMNI)
• Experience with web development and web technologies (JSON/SOAP/REST)
• Previous experience working with a WMS would be a plus
• Understanding of retail business processes retailed to digital and retail store operations.
• Good communications skills with customers, team, and stakeholders
• Experience in JIRA or any other issue management system
• The ability to quickly absorb new technologies and features, with strong desire for continuous improvement
• High level of competency with Microsoft applications, including Excel and Power Point
• Excellent written and oral communication skills
• Previous experience working with tools to development reports (IBM Cognos, SSRS, Tableau) would be considered a plus but not required
• Self-initiative and ability to be operate effectively on your own with our business and technology partners.

Technical Skills

• Excellent knowledge of API frameworks & Integration via API’s
• Working knowledge of POSTMAN (JSON/SOAP)
• Previous experience working with exchange of data frameworks (ESB)
• Knowledge of working with Manhattan OMS - Active Omni and SFCC environments would be a plus
• Previous experience working with Azure Logic App Service iPass would be a plus
• Knowledge of high-level system design methodologies and techniques (such as the entity/relationship model, data/process flow diagrams, API, Cloud, etc.). Knowledge of relational databases, developing SQL, building, and executing queries to create dataset
• Experience working with MSSQL or ORACLE SQL

Core Values and Traits:

Play as One Team:

• Showing respect towards everyone
• Commitment for the team’s work and decisions

Play with Elegance:

• Striving for excellence
• Treating others with fair play and humility

Play by Daring:

• Having the courage to speak up, experiment and take initiative
• To explore new opportunities

Play with Tenacity:

• Constantly seek continuous improvement
• Learning from our failures

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

Equal Opportunity Employer:

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.

* This job description is not intended to be exhaustive. They can be changed orally or in writing at any time by the discretion of management. We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.

SUMMARY DESCRIPTION:

The Lacoste team seeks a self-motivated professional with excellent project management, analytical and technical skills to join our IT Team as an Omnichannel Technical Systems Analyst. In this role, you will serve a key role in driving the discovery, delivery, and support of our digital platform initiatives in the North American region. You will be responsible for understanding the various technology components in the omnichannel ecosystem, collaborating with all business stakeholders in the Order-Fulfillment lifecycle, and ensuring the successful delivery of technology solutions.

Lacoste has implemented Manhattan Active Omni (MAO) application, an integrated Order Management System, and we are currently in the process of implementing Manhattan’s Point-of-Sale application that will significantly improve our capability to drive omnichannel business strategies to better service our customers. This position will play a leading role with our internal business partners, our global team in HQ, and the rest of our US IT team in helping us to design, test, implement and support these applications. The position will be based out of our New York City office and report to our Omnichannel Technical Manager. A successful candidate has experience in e-commerce, order management, and API integrations.

Job Responsibilities

Systems Support:

• Provide Support Order flows for Ecommerce Front-End, Order Management System, WMS, and Point-of-Sale to ensure proper system processing.
• Manage solution delivery and support activities, working with other IT members and vendors to troubleshoot, analyze, detect, and correct technical problems and deficiencies in a timely manner.
• Provide testing support for new development with our global team. This includes creating, executing, and documenting the results of testing scripts.

Project Coordination and Management

• Coordinate the IT teams involved in the project (nonhierarchical management).
• Ensure the internal and external communication of the projects
• Ensure the planning, workload, deliverable, and budget compliance.
• Define a training plan to develop the skills of the business teams.
• Animate and prepare the project steering committee meetings to review deliverables, risks, budgets, workloads, timesheets, planning, technical and functional decisions arbitration follow-up.

Ensure the delivery of the project

• Support the users and define a plan to deliver fixes.
• Contribute to planning and evaluating the maintenance tasks with involved teams.
• Structure follow-up and participate in the unitary tests, user acceptance tests, and dry runs.
• Transition the elements to the RUN teams with a correct level of documentation.

Key Requirements:

EDUCATION

• Bachelor’s Degree in Information Technology preferred, or related field or advanced level IT certifications.

EXPERIENCE

• Proven work experience working with ecommerce, retail or omnichannel platforms (3 yr+)
• Experience with Order Management principles, practices, and techniques a plus (Manhattan Active OMNI)
• Experience with web development and web technologies (JSON/SOAP/REST)
• Previous experience working with a WMS would be a plus
• Understanding of retail business processes retailed to digital and retail store operations.
• Good communications skills with customers, team, and stakeholders
• Experience in JIRA or any other issue management system
• The ability to quickly absorb new technologies and features, with strong desire for continuous improvement
• High level of competency with Microsoft applications, including Excel and Power Point
• Excellent written and oral communication skills
• Previous experience working with tools to development reports (IBM Cognos, SSRS, Tableau) would be considered a plus but not required
• Self-initiative and ability to be operate effectively on your own with our business and technology partners.

Technical Skills

• Excellent knowledge of API frameworks & Integration via API’s
• Working knowledge of POSTMAN (JSON/SOAP)
• Previous experience working with exchange of data frameworks (ESB)
• Knowledge of working with Manhattan OMS - Active Omni and SFCC environments would be a plus
• Previous experience working with Azure Logic App Service iPass would be a plus
• Knowledge of high-level system design methodologies and techniques (such as the entity/relationship model, data/process flow diagrams, API, Cloud, etc.). Knowledge of relational databases, developing SQL, building, and executing queries to create dataset
• Experience working with MSSQL or ORACLE SQL

Core Values and Traits:

Play as One Team:

• Showing respect towards everyone
• Commitment for the team’s work and decisions

Play with Elegance:

• Striving for excellence
• Treating others with fair play and humility

Play by Daring:

• Having the courage to speak up, experiment and take initiative
• To explore new opportunities

Play with Tenacity:

• Constantly seek continuous improvement
• Learning from our failures

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

Equal Opportunity Employer:

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.

* This job description is not intended to be exhaustive. They can be changed orally or in writing at any time by the discretion of management. We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.