Server, Bartender, closing lead server
La Gorce Country Club
Sat, 01 Sep 2018 00:00:00 GMT -
Provided recommendations and understanding their needs in order to serve their best interest<br>in a positive manner towards achieving targeted sales volume<br><br>Collected orders, processed through computer to deliver it on time and demonstrated team<br>works<br><br>Accomplished excellent customer service and made their total experience quite memorable.<br><br>Collaborated sales strategy with management and other co-workers at monthly staff meetings<br><br>As a team leader, trained new service employees was one my best professional<br>accomplishment<br><br>Execute defining service to VIP guests and critics in formal settings.<br><br><br><br><br>Implemented server worksheets for opening and closing duties and helped streamline and<br>regulate the process
Deco Drive Lounge and Restaurant
Tue, 01 Mar 2016 00:00:00 GMT -
Tue, 31 Jul 2018 00:00:00 GMT
During tenure, increased customer acquisition by XX% and retention by XX%.<br><br>Maximized customer acquisition, at the door, and customer loyalty by closely interacting with<br>customers while proving a personalized experience.<br><br>Leveraged social media marketing to increase restaurant awareness and customer<br>acquisition.<br><br>Responsible opening and closing procedures.<br><br>Scheduled and organized kitchen and front-end staff to optimize customer experience.<br><br>Recruited, interviewed and trained new staff members improving overall personnel caliber to<br>improve customer experience.<br><br>Analyzed financial and operational reports (e.g., sales, inventory) to ensure overall<br>operational efficiency and adherence to sales targets and budgets.
Abuelas Cuban Kitchen
Sat, 01 Sep 2012 00:00:00 GMT -
Wed, 30 Sep 2015 00:00:00 GMT
Met or exceeded sales goals every single month.<br><br>End-to-end operational and financial responsibility for the restaurant, including in house<br>decorations and menu selection.<br><br>Managed front-end and back-end staff to ensure compliance with company polices and<br>optimum customer experience. Monitored cooking staff closely to ensure adherence to quality<br>and safety standards.<br><br>Scheduled working hours of staff and rotation of shifts<br><br>Manage all restaurant opening and closing procedures including deposits<br><br>Inventory management (e.g., liquors, wines, beverages) to optimize inventory levels and lead<br>times while avoiding stock outs. Negotiated vendor contracts to minimize inventory costs,<br>lead times and improve delivery reliability.<br><br><br><br>2<br><br><br><br><br>Recruited, interviewed and trained new staff members improving overall personnel caliber to<br>improve customer experience.<br><br>Managed employee relations.
Captain- Front server
IL MULINO NY; SUNNY ISLES BEACH ACQUALINA HOTEL
Wed, 01 Jul 2009 00:00:00 GMT -
Thu, 31 May 2012 00:00:00 GMT
Provided excellent customer experience through great customer service<br><br>Exceeded sales targets consistently by effectively managing staff, processes and multitasking.<br><br><br>Organized, independent, and pro-active.
Thu, 01 Feb 2007 00:00:00 GMT -
Sat, 28 Feb 2009 00:00:00 GMT
Night shift manager.<br><br>Improved business by searching market for new dishes/recipes and latest restaurant trends.<br><br>Trained staff, monitored cooking staff and scheduled working hours.