Accessibility
Category
Fast Casual
Cuisine
Mediterranean
  • Summary
  • Description
  • Skills
Summary
Community Manager
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location 14 Ridge Square NW, Suite 500,, Washington, D.C., Washington 20016, United States
Category Fast Casual
Cuisine Mediterranean

Community Manager


Description
Do you get excited about the intersection of food, social engagement, and hospitality? Do you have a passion for engaging consumers and making someone’s day? Do you want to be part of an entrepreneurial minded business? If this is you, we want you to join our team!

CAVA is a fast-growing culinary brand with a portfolio of fast-casual restaurants and a packaged goods line dedicated to fresh, Mediterranean-inspired, better-for-you cuisine. Born from a full-service restaurant collaboration between three first-generation Greek-American childhood friends in the Washington, DC, area, our chef-driven fast-casual format currently has more than 50 restaurants, with further expansion ahead.  

We are looking for a thoughtful, curious, and enthusiastic Community Manager to create conversation with our guests about the CAVA brand across owned platforms and within emerging or external digital communities. Our ideal Community Manager is able to adopt our brand strategy and voice and be a passionate advocate for CAVA’s current and potential future guests, generating lively + engaging conversations on social platforms and identifying both surprise & delight and guest recovery moments to ensure follower happiness and alignment with overall strategic marketing objectives.

You will:
• Work closely with lead Social Strategist to drive social community engagement across all CAVA-owned social platforms, including Instagram, Twitter, Facebook, LinkedIn and YouTube
• Ensure brand voice comes through across all social comments and conversations
• Manage and develop an authentic social community by responding to all comments, messages, and tweets in a timely manner; actively chat with followers in friendly, conversational way
• Establish and manage influencer relationships, identifying collaboration opportunities and concepting them in partnership with the creative team
• Partner with Regional Brand Managers to cultivate + engage community relationships, and align with Social Strategist to recommend new and innovative ways to tie in all user-generated content across platforms
• Identify and optimize for opportunities to create consistency and strategy around engagement with guests – leveraging listening tools and engagement trends to create consistent communication designed for scaling our communities
• Monitor social space for conversations, activities, and trends of competitors/like-minded brands
• Report community health metrics/engagement wrap-up to entire marketing team; create and analyze benchmark metrics to measure the results of engagement campaigns and activations

You have:
• Bachelor's degree in Communications, Public Relations, or Journalism, or equivalent training and/or experience
• 1+ years in related work experience
• Exceptional writing capabilities
• Hospitality or guest care experience a plus
• Extensive knowledge of social media platforms (Facebook, Twitter, Instagram, Youtube, LinkedIn), and other emerging platforms
• Understanding of and experience using social listening tools, third party web metrics services, and specific platform analytic tools
• The ability to collaborate seamlessly with creative, marketing, and guest-facing teams
• Proven experience cultivating relationships with and leveraging influencer partnerships

We offer:
• Competitive base salary and annual bonus potential
• Benefits options including: health, dental, vision, telemedicine, short and long term disability insurance, life insurance, pet insurance and 401K with CAVA match
• Unlimited paid time off (PTO)
• Free CAVA food
• Four Community days per year to help the world with acts of services/volunteering
• The opportunity to be on the ground floor of helping craft the vision of a rapidly growing brand

CAVA – joining “A culture, not a concept™”
Do you get excited about the intersection of food, social engagement, and hospitality? Do you have a passion for engaging consumers and making someone’s day? Do you want to be part of an entrepreneurial minded business? If this is you, we want you to join our team!

CAVA is a fast-growing culinary brand with a portfolio of fast-casual restaurants and a packaged goods line dedicated to fresh, Mediterranean-inspired, better-for-you cuisine. Born from a full-service restaurant collaboration between three first-generation Greek-American childhood friends in the Washington, DC, area, our chef-driven fast-casual format currently has more than 50 restaurants, with further expansion ahead.  

We are looking for a thoughtful, curious, and enthusiastic Community Manager to create conversation with our guests about the CAVA brand across owned platforms and within emerging or external digital communities. Our ideal Community Manager is able to adopt our brand strategy and voice and be a passionate advocate for CAVA’s current and potential future guests, generating lively + engaging conversations on social platforms and identifying both surprise & delight and guest recovery moments to ensure follower happiness and alignment with overall strategic marketing objectives.

You will:
• Work closely with lead Social Strategist to drive social community engagement across all CAVA-owned social platforms, including Instagram, Twitter, Facebook, LinkedIn and YouTube
• Ensure brand voice comes through across all social comments and conversations
• Manage and develop an authentic social community by responding to all comments, messages, and tweets in a timely manner; actively chat with followers in friendly, conversational way
• Establish and manage influencer relationships, identifying collaboration opportunities and concepting them in partnership with the creative team
• Partner with Regional Brand Managers to cultivate + engage community relationships, and align with Social Strategist to recommend new and innovative ways to tie in all user-generated content across platforms
• Identify and optimize for opportunities to create consistency and strategy around engagement with guests – leveraging listening tools and engagement trends to create consistent communication designed for scaling our communities
• Monitor social space for conversations, activities, and trends of competitors/like-minded brands
• Report community health metrics/engagement wrap-up to entire marketing team; create and analyze benchmark metrics to measure the results of engagement campaigns and activations

You have:
• Bachelor's degree in Communications, Public Relations, or Journalism, or equivalent training and/or experience
• 1+ years in related work experience
• Exceptional writing capabilities
• Hospitality or guest care experience a plus
• Extensive knowledge of social media platforms (Facebook, Twitter, Instagram, Youtube, LinkedIn), and other emerging platforms
• Understanding of and experience using social listening tools, third party web metrics services, and specific platform analytic tools
• The ability to collaborate seamlessly with creative, marketing, and guest-facing teams
• Proven experience cultivating relationships with and leveraging influencer partnerships

We offer:
• Competitive base salary and annual bonus potential
• Benefits options including: health, dental, vision, telemedicine, short and long term disability insurance, life insurance, pet insurance and 401K with CAVA match
• Unlimited paid time off (PTO)
• Free CAVA food
• Four Community days per year to help the world with acts of services/volunteering
• The opportunity to be on the ground floor of helping craft the vision of a rapidly growing brand

CAVA – joining “A culture, not a concept™”

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location 14 Ridge Square NW, Suite 500,, Washington, D.C., Washington 20016, United States
Category Fast Casual
Cuisine Mediterranean

Skills
Excellent Written & Verbal Communication Skills
Bachelor's Degree
Hospitality Experience a Plus
By applying you confirm you have these skills.

expired job post

14 Ridge Square NW, Suite 500,, Washington, D.C., Washington 20016, United States