Manager

Business Driver

• Drive top line sales performance by delivering stellar experiences, community partnerships, and leadership throughout the restaurant
  
• Control costs by managing controllable expenses using the systems put in place to successfully manage them
  
• Ensure proper labor management through accurate schedule writing, adjusting weekly for changes in sales forecast, event knowledge and weather
  
• Maintain a safe, well-manicured restaurant, as pristine and organized behind the scenes as it is for the guests
  

• Hire, train and retain the best talent in the industry
  
• Ensure team members have the knowledge, tools and resources needed to be successful in their roles
  
• Participate in Best First Day orientation and onboarding process for all new front-of-house team members
  
• Create a Texas-friendly culture that draws potential new team members in and allows them to be their best at what they do
  
• Hold front-of-house team to the highest of standards through fair, consistent coaching and feedback
  
• Grow internal talent in with an 'always ready with the next one' mentality
  

Experience Curator

• Prepare and communicate a plan each shift with their team to anticipate potential issues or bottlenecks before they arrive,
  
• Engage guests to ensure a personal connection to Mexican Sugar and a top notch dining experience
  
• Possess a near obsessive need to correct any mistakes or flaws in the guest experience, always personally handling any issues that arise
  
• Partner with the Culinary Team to deliver a exceptional experience both during everyday dining and special events
  
• Execute unique Mexican Sugar experiences through food that is delicious to look at and enjoy, service that is two steps ahead and an environment that wraps the guest in luxury
  

AOR Master

• Own their designated Areas of Responsibility (AOR) and set standards of shift performance
  
• Oversee all AOR scheduling, training & development, one-on-ones, and specialized tasks, celebrating wins and redirecting results as needed
  
• Participate in all manager meetings with AOR updates  including hiring needs, team performance, wins, and opportunities for improvement
  

A successful Service Manager at Mexican Sugar:

• personally embraces & demonstrates an understanding of Haywire Brand DNA 
  
• thrives in a fast-paced, urgent environment 
  
• maintains a postive and uplifting work environments
  
• cool, calm and collected under pressure 
  
• ensures a safe and healty work enviroment
  
• motivates the team through growth opportunties and engagement
  
• understands competitive set and strives to lead
  
• a high school degree or equivalent
  
• bachelor's degree in hospitality management or related preferred
  
• two+ years restaurant management experience with similar restaurant/volume
  
• knowledge of Open Table or similar software preferred
  
• proficiency with Microsoft Outlook/Office Suite preferred
  
• knowledge of Hotschedules and/or Decision Logic a plus
  

Business Driver

• Drive top line sales performance by delivering stellar experiences, community partnerships, and leadership throughout the restaurant
  
• Control costs by managing controllable expenses using the systems put in place to successfully manage them
  
• Ensure proper labor management through accurate schedule writing, adjusting weekly for changes in sales forecast, event knowledge and weather
  
• Maintain a safe, well-manicured restaurant, as pristine and organized behind the scenes as it is for the guests
  

• Hire, train and retain the best talent in the industry
  
• Ensure team members have the knowledge, tools and resources needed to be successful in their roles
  
• Participate in Best First Day orientation and onboarding process for all new front-of-house team members
  
• Create a Texas-friendly culture that draws potential new team members in and allows them to be their best at what they do
  
• Hold front-of-house team to the highest of standards through fair, consistent coaching and feedback
  
• Grow internal talent in with an 'always ready with the next one' mentality
  

Experience Curator

• Prepare and communicate a plan each shift with their team to anticipate potential issues or bottlenecks before they arrive,
  
• Engage guests to ensure a personal connection to Mexican Sugar and a top notch dining experience
  
• Possess a near obsessive need to correct any mistakes or flaws in the guest experience, always personally handling any issues that arise
  
• Partner with the Culinary Team to deliver a exceptional experience both during everyday dining and special events
  
• Execute unique Mexican Sugar experiences through food that is delicious to look at and enjoy, service that is two steps ahead and an environment that wraps the guest in luxury
  

AOR Master

• Own their designated Areas of Responsibility (AOR) and set standards of shift performance
  
• Oversee all AOR scheduling, training & development, one-on-ones, and specialized tasks, celebrating wins and redirecting results as needed
  
• Participate in all manager meetings with AOR updates  including hiring needs, team performance, wins, and opportunities for improvement
  

A successful Service Manager at Mexican Sugar:

• personally embraces & demonstrates an understanding of Haywire Brand DNA 
  
• thrives in a fast-paced, urgent environment 
  
• maintains a postive and uplifting work environments
  
• cool, calm and collected under pressure 
  
• ensures a safe and healty work enviroment
  
• motivates the team through growth opportunties and engagement
  
• understands competitive set and strives to lead
  
• a high school degree or equivalent
  
• bachelor's degree in hospitality management or related preferred
  
• two+ years restaurant management experience with similar restaurant/volume
  
• knowledge of Open Table or similar software preferred
  
• proficiency with Microsoft Outlook/Office Suite preferred
  
• knowledge of Hotschedules and/or Decision Logic a plus