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Summary
Guest Service Executive
Salary £23000 - £24000 / Year
Schedule Full Time
Experience Minimum 2 years of experience
Location 66 Great Queen St, Holborn, London WC2B 5BX, UK

Guest Service Executive


Description

Middle Eight is a new lifestyle luxury hotel in Central London, Covent Garden; more than a place to stay, it will inspire and delight the people who come through our doors and those in the local community.

The hotel has an opportunity available for a Guest Service Executive.

Your duties will include:

  • Work closely with the Front of House Manager to develop, implement and maintain standards of performance procedures to ensure that the department runs effectively and professionally, creating a welcoming environment and providing extraordinary customer care.
  • Deliver an outstanding welcoming experience to our everyone and ensures seamless arrival and departure process.
  • Engage and build relationships with colleagues, regular guests, first time guests, residents and non-residents, quickly assessing guests needs and flexing style appropriately.
  • Ensures all pre and post stay interactions are completed in a timely manner and in line with hotel standards.
  • Monitor hosts and lobby and actively participating in guest interactions.
  • Demonstrate and lead by example in execution of the service steps.
  • Sense guest needs and quickly responds to maximum satisfaction with service coordination in a timely execution.
  • Ensure that through the promotion of knowledge, expertise and personality, incredible experiences are created.
  • Undertaking Duty Management shifts as required.

 The ideal candidate will have the following skills:

  • 2 years’ experience as Guest Service Executive in a lifestyle/luxury environment.
  • The ability to lead team in the delivery of Guest Service and VIP standards and extra-ordinary customer care.
  • Exceptional customer care skills with the ability to deliver problem solving and service resolution and recovery.
  • Excellent interpersonal and communication skills with the ability to communicate with everyone.
  • Have strong organisational and time management skills with a high degree of flexibility.
  • Excellent written and spoken English.

 If you can demonstrate the following skills, that would be an advantage:

  • Knowledge and use of Protel or Protel Air PMS system.
  • Hotel preopening experience.
  • Ability to speak a second language.
  • Passion for environmental, sustainability, charity, community or volunteering activities.

 

Your hours of work:

Reporting to the Front of House Manager, the role is full-time, 40-hours per week, working to a flexible rota of 5 out of 7 with a 30-minute break included.

 

The rewards of the job

  • Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 33 days with long service anniversaries, pro-rata for part-time staff.
  • Cycle to work scheme.
  • Uniform and meals on duty;
  • Discounted rates with Preferred Hotels;
  • Contributory pension scheme;
  • Wagestream-Financial Wellness Platform

If you have any or all of the above qualities and are eligible to live and work in the UK we would love to hear from you!

Social Responsibility

Middle Eight is privately owned and operated by Shiva Hotels Group LLP.  Shiva Hotels strives towards running its business in a socially responsible way.  We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

Eligibility to Work

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.

Middle Eight is a new lifestyle luxury hotel in Central London, Covent Garden; more than a place to stay, it will inspire and delight the people who come through our doors and those in the local community.

The hotel has an opportunity available for a Guest Service Executive.

Your duties will include:

  • Work closely with the Front of House Manager to develop, implement and maintain standards of performance procedures to ensure that the department runs effectively and professionally, creating a welcoming environment and providing extraordinary customer care.
  • Deliver an outstanding welcoming experience to our everyone and ensures seamless arrival and departure process.
  • Engage and build relationships with colleagues, regular guests, first time guests, residents and non-residents, quickly assessing guests needs and flexing style appropriately.
  • Ensures all pre and post stay interactions are completed in a timely manner and in line with hotel standards.
  • Monitor hosts and lobby and actively participating in guest interactions.
  • Demonstrate and lead by example in execution of the service steps.
  • Sense guest needs and quickly responds to maximum satisfaction with service coordination in a timely execution.
  • Ensure that through the promotion of knowledge, expertise and personality, incredible experiences are created.
  • Undertaking Duty Management shifts as required.

 The ideal candidate will have the following skills:

  • 2 years’ experience as Guest Service Executive in a lifestyle/luxury environment.
  • The ability to lead team in the delivery of Guest Service and VIP standards and extra-ordinary customer care.
  • Exceptional customer care skills with the ability to deliver problem solving and service resolution and recovery.
  • Excellent interpersonal and communication skills with the ability to communicate with everyone.
  • Have strong organisational and time management skills with a high degree of flexibility.
  • Excellent written and spoken English.

 If you can demonstrate the following skills, that would be an advantage:

  • Knowledge and use of Protel or Protel Air PMS system.
  • Hotel preopening experience.
  • Ability to speak a second language.
  • Passion for environmental, sustainability, charity, community or volunteering activities.

 

Your hours of work:

Reporting to the Front of House Manager, the role is full-time, 40-hours per week, working to a flexible rota of 5 out of 7 with a 30-minute break included.

 

The rewards of the job

  • Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 33 days with long service anniversaries, pro-rata for part-time staff.
  • Cycle to work scheme.
  • Uniform and meals on duty;
  • Discounted rates with Preferred Hotels;
  • Contributory pension scheme;
  • Wagestream-Financial Wellness Platform

If you have any or all of the above qualities and are eligible to live and work in the UK we would love to hear from you!

Social Responsibility

Middle Eight is privately owned and operated by Shiva Hotels Group LLP.  Shiva Hotels strives towards running its business in a socially responsible way.  We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

Eligibility to Work

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.


Details
Salary £23000 - £24000 / Year
Schedule Full Time
Experience Minimum 2 years of experience
Location 66 Great Queen St, Holborn, London WC2B 5BX, UK

Skills
Protel or Protel Air knowledge and use
Outstanding customer care
lifestyle luxury environment
By applying you confirm you have these skills.

expired job post

66 Great Queen St, Holborn, London WC2B 5BX, UK