Night Receptionist

Middle Eight is a new lifestyle luxury hotel in Central London, Covent Garden; more than a place to stay, it will inspire and delight the people who come through our doors and those in the local community.

The hotel is at the forefront of creating hotels as we believe they should be: hotels that combine lifestyle luxury with purpose. As we embark on this journey, we are looking for colleagues who are passionate about the environment and the community; ideally you may also already be engaged in volunteering or charity projects.

The design led interior within the landmark building considers the village it is in, reflecting some of the vibe inside the hotel.  The underlying design them is based around the elements, earth, wood, stone, trees, water and is evident throughout the hotel.

180 bedrooms including 12 one-bedroom suites, some of them with outside terrace space and others with external areas for guests to enjoy.

The Hotel entrance leads into the vast double-height, light-flooded space of Sycamore Bar and Restaurant an open plan bar and cicchetti counter and a more intimate dining space showcasing an open kitchen serving a regional inspired Italian menu with sharing and grazing options; a real destination in the heart of London.

Our public areas will be destinations where guests will love to hang out; The Balcony, our luxury bar on the mezzanine, QT a vibrant basement bar for music, performance and events and a fully equipped residents gym are just some of the amazing facilities the hotel has to offer.

The hotel has an opportunity available for a Night Receptionist.

• Work closely with Night Manager to develop and implement standards of performance procedures to ensure that the department runs effectively and professionally, creating a welcoming environment and providing extraordinary customer care.
• Engage and build relationships with colleagues, regular guests, first time guests, residents and non-residents, quickly assessing guests needs and flexing style appropriately.
• To deliver an outstanding welcoming experience to our guests.
• Ensure that through the promotion of knowledge, expertise and personality, incredible experiences are created, and a great reception and welcome is delivered for everyone

• 1 years’ experience as Night Receptionist in a lifestyle/luxury environment.
• The ability to support the team in the delivery of Reception and Arrival standards and extra-ordinary customer care.
• Exceptional customer care skills with the ability to deliver problem solving and service resolution and recovery.
• Excellent interpersonal and communication skills with the ability to communicate with everyone.

• Knowledge and use of Protel or Protel Air PMS system.
• Passion for environmental, sustainability, charity, community or volunteering activities.

Reporting to the Night Manager, the role is full-time, 40-hours per week, however, during the Coronavirus Pandemic this role is envisaged to take advantage of the flexible furlough working practices, and be reduced hours whilst the hotels return to previous revenues. Working to a flexible rota with a 30-minute break included.

• Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 33 days with long service anniversaries, pro-rata for part-time staff.
• Cycle to work scheme;
• Uniform and meals on duty;
• Discounted rates with Preferred Hotels;
• Contributory pension scheme.

If you have any or all of the above qualities and are eligible to live and work in the UK we would love to hear from you.

Middle Eight is privately owned and operated by Shiva Hotels Group LLP.  Shiva Hotels strives towards running its business in a socially responsible way.  We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.

Middle Eight is a new lifestyle luxury hotel in Central London, Covent Garden; more than a place to stay, it will inspire and delight the people who come through our doors and those in the local community.

The hotel is at the forefront of creating hotels as we believe they should be: hotels that combine lifestyle luxury with purpose. As we embark on this journey, we are looking for colleagues who are passionate about the environment and the community; ideally you may also already be engaged in volunteering or charity projects.

The design led interior within the landmark building considers the village it is in, reflecting some of the vibe inside the hotel.  The underlying design them is based around the elements, earth, wood, stone, trees, water and is evident throughout the hotel.

180 bedrooms including 12 one-bedroom suites, some of them with outside terrace space and others with external areas for guests to enjoy.

The Hotel entrance leads into the vast double-height, light-flooded space of Sycamore Bar and Restaurant an open plan bar and cicchetti counter and a more intimate dining space showcasing an open kitchen serving a regional inspired Italian menu with sharing and grazing options; a real destination in the heart of London.

Our public areas will be destinations where guests will love to hang out; The Balcony, our luxury bar on the mezzanine, QT a vibrant basement bar for music, performance and events and a fully equipped residents gym are just some of the amazing facilities the hotel has to offer.

The hotel has an opportunity available for a Night Receptionist.

• Work closely with Night Manager to develop and implement standards of performance procedures to ensure that the department runs effectively and professionally, creating a welcoming environment and providing extraordinary customer care.
• Engage and build relationships with colleagues, regular guests, first time guests, residents and non-residents, quickly assessing guests needs and flexing style appropriately.
• To deliver an outstanding welcoming experience to our guests.
• Ensure that through the promotion of knowledge, expertise and personality, incredible experiences are created, and a great reception and welcome is delivered for everyone

• 1 years’ experience as Night Receptionist in a lifestyle/luxury environment.
• The ability to support the team in the delivery of Reception and Arrival standards and extra-ordinary customer care.
• Exceptional customer care skills with the ability to deliver problem solving and service resolution and recovery.
• Excellent interpersonal and communication skills with the ability to communicate with everyone.

• Knowledge and use of Protel or Protel Air PMS system.
• Passion for environmental, sustainability, charity, community or volunteering activities.

Reporting to the Night Manager, the role is full-time, 40-hours per week, however, during the Coronavirus Pandemic this role is envisaged to take advantage of the flexible furlough working practices, and be reduced hours whilst the hotels return to previous revenues. Working to a flexible rota with a 30-minute break included.

• Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 33 days with long service anniversaries, pro-rata for part-time staff.
• Cycle to work scheme;
• Uniform and meals on duty;
• Discounted rates with Preferred Hotels;
• Contributory pension scheme.

If you have any or all of the above qualities and are eligible to live and work in the UK we would love to hear from you.

Middle Eight is privately owned and operated by Shiva Hotels Group LLP.  Shiva Hotels strives towards running its business in a socially responsible way.  We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.