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  • Description
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Summary
Front Desk Agent
Salary To be discussed
Schedule Full Time
Location 8822 Cynthia St, West Hollywood, CA 90069, USA

Front Desk Agent


Description
Petit Ermitage is an 80 room all-suite hotel, featuring a Private Rooftop, with a Garden, indoor/ outdoor lounge spaces, saltwater pool and 360 degree views of the Hollywood Hills. Our hotel attracts an eclectic, elegant and largely European clientele. We operate on the premise that excellent customer service can be delivered to our guests while our staff maintains a familial, respectful, positive and fun working environment.

Petit Ermitage seeks an individual that possesses a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail and a natural aptitude for absorbing new information quickly for the Guest Service Agent position.

As a Guest Service Agent, your role will be to ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

JOB DUTIES:

• Greet guests, answer questions, and quickly respond to all requests in a well-spoken, thoughtful, friendly and helpful manner; thank guests for staying with us at every opportunity.

• Provide a positive first impression for each and every guest or visitor to the Hotel.

• Obtain or confirm room requirements; verifying pre-registration; assign rooms; obtain information and signatures; issuing room keys; entering room and guest account data.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

• Up-sell rooms where possible to maximize hotel revenue.

• Show room locations, point out hotel amenities, answer inquiries regarding hotel and other services guests may require, such as, Internet access, fitness center, entertainment, shopping, and transportation to and from the hotel.

• Stay current with hotel and restaurant promotions, menus, and events.

• Engage in small talk, question about stay, and checking for satisfaction.

• Enter reservations into systems, checking availability, and confirming requirements in accordance with hotel's yield management practices.

• Follow all safety, security, loss prevention, and emergency procedures in hotel.

• Participate in safety drills and assignments. Promote safety and security programs to guests; explaining safe practices in Hotel.

• Welcome all guests' requests; practice effective service recovery techniques to guests' satisfaction; helping others accomplish service goals and objectives; giving personal attention; taking personal responsibility; performing all duties as expected for the position and additional duties as assigned.

• Communicating any guest requests or issues to Supervisor, Manager or other departments that require further care to guests' complete satisfaction. Maintain a clean, organized, and well-stocked work area.

• Other duties may be assigned.

JOB REQUIREMENTS:

Education and/or Experience
• High School diploma or equivalent, some college preferred. At least one year of front desk/guest service experience in a hotel, airline or other high-volume customer traffic field preferred.

Language Skills
• Ability to read, write and verbally communicates effectively and professionally with other departments, guests, and vendors in English.
• Knowledge of other languages is a plus.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Ability
• While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
• The employee must regularly lift and/or move up to 10-25 pounds.
• Standing or walking during entire 8-hour or longer shifts.

Other
• Must be able to work weekends/holidays, when needed.
• Ability to communicate efficiently and effectively.
• Ability to prioritize and problem solve effectively.
• Ability to think and perform both independently and as a team.
• Ability to develop positive working relationships with both guests and staff.
• Ability to negotiate, delegate and work under pressure.
• Comfortable working with computers.
• Organized and detail-oriented.
• Strong presentation skills.


If you feel this is the right position for you, please submit your resume and cover. Qualified applicants will be contacted promptly. Do not appear and/or call in person unless you have been requested to do so.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands)
Petit Ermitage is an 80 room all-suite hotel, featuring a Private Rooftop, with a Garden, indoor/ outdoor lounge spaces, saltwater pool and 360 degree views of the Hollywood Hills. Our hotel attracts an eclectic, elegant and largely European clientele. We operate on the premise that excellent customer service can be delivered to our guests while our staff maintains a familial, respectful, positive and fun working environment.

Petit Ermitage seeks an individual that possesses a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail and a natural aptitude for absorbing new information quickly for the Guest Service Agent position.

As a Guest Service Agent, your role will be to ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

JOB DUTIES:

• Greet guests, answer questions, and quickly respond to all requests in a well-spoken, thoughtful, friendly and helpful manner; thank guests for staying with us at every opportunity.

• Provide a positive first impression for each and every guest or visitor to the Hotel.

• Obtain or confirm room requirements; verifying pre-registration; assign rooms; obtain information and signatures; issuing room keys; entering room and guest account data.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

• Up-sell rooms where possible to maximize hotel revenue.

• Show room locations, point out hotel amenities, answer inquiries regarding hotel and other services guests may require, such as, Internet access, fitness center, entertainment, shopping, and transportation to and from the hotel.

• Stay current with hotel and restaurant promotions, menus, and events.

• Engage in small talk, question about stay, and checking for satisfaction.

• Enter reservations into systems, checking availability, and confirming requirements in accordance with hotel's yield management practices.

• Follow all safety, security, loss prevention, and emergency procedures in hotel.

• Participate in safety drills and assignments. Promote safety and security programs to guests; explaining safe practices in Hotel.

• Welcome all guests' requests; practice effective service recovery techniques to guests' satisfaction; helping others accomplish service goals and objectives; giving personal attention; taking personal responsibility; performing all duties as expected for the position and additional duties as assigned.

• Communicating any guest requests or issues to Supervisor, Manager or other departments that require further care to guests' complete satisfaction. Maintain a clean, organized, and well-stocked work area.

• Other duties may be assigned.

JOB REQUIREMENTS:

Education and/or Experience
• High School diploma or equivalent, some college preferred. At least one year of front desk/guest service experience in a hotel, airline or other high-volume customer traffic field preferred.

Language Skills
• Ability to read, write and verbally communicates effectively and professionally with other departments, guests, and vendors in English.
• Knowledge of other languages is a plus.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Ability
• While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
• The employee must regularly lift and/or move up to 10-25 pounds.
• Standing or walking during entire 8-hour or longer shifts.

Other
• Must be able to work weekends/holidays, when needed.
• Ability to communicate efficiently and effectively.
• Ability to prioritize and problem solve effectively.
• Ability to think and perform both independently and as a team.
• Ability to develop positive working relationships with both guests and staff.
• Ability to negotiate, delegate and work under pressure.
• Comfortable working with computers.
• Organized and detail-oriented.
• Strong presentation skills.


If you feel this is the right position for you, please submit your resume and cover. Qualified applicants will be contacted promptly. Do not appear and/or call in person unless you have been requested to do so.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands)

Details
Salary To be discussed
Schedule Full Time
Location 8822 Cynthia St, West Hollywood, CA 90069, USA

Skills
Microsoft Office
Money Handling
Fast-Paced Experience
Fluent in English
Flexible
Customer Service
Detail Oriented
HOSPITALITY
Opera
Service Oriented
Positive
By applying you confirm you have these skills.

expired job post

8822 Cynthia St, West Hollywood, CA 90069, USA