House Person

Petit Ermitage is an 80 room all-suite hotel, featuring a Private Rooftop, with a Garden, indoor/ outdoor lounge spaces, saltwater pool and 360 degree views of the Hollywood Hills. Our hotel attracts an eclectic, elegant and largely European clientele. We operate on the premise that excellent customer service can be delivered to our guests while our staff maintains a familial, respectful, positive and fun working environment.

Petit Ermitage seeks an individual that possesses a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail and a natural aptitude for absorbing new information quickly for the House Attendant position.

PURPOSE OF POSITION: To guarantee cleanliness in the public and back of the house areas and assist in cleanliness and supply of linen and amenities in guest rooms

ESSENTIAL FUNCTIONS:

• Cleans public and back of house areas, along with assisting room attendants in cleaning and servicing guest rooms in a timely manner according to the hotel standards.
• Deep cleaning assignments and other duties, carpet cleaning, window cleaning, moving furniture, lifting mattresses, related to cleanliness, comfort and safety of guests, in effort to meet all standards and compliance with all health and safety regulations.
• Assisting with making up and putting away sofa beds or baby cribs, delivers microwaves or irons to guests. Delivers and removes linen, delivers necessary supplies to room attendants and guests.
• Assists in maintaining guest rooms, public and back of the house areas, supplies, working equipment, linens and amenities.
• Notifies supervisor when unable to service a specific area or task within appropriate time standards.
• Reports any area or an unsafe condition which needs repairs to engineering and supervisor.
• Minimizes waste and follows recycling procedures. Reports shortages and broken equipment.
• Maintains security of equipment, keys, radio and supplies each day. Keeps all supplies, cleaning materials, linens and chemicals, free of clutter and hazards, in assigned storage areas to prevent losses or damages.
• Maintains a clean, organized and well stocked work area and maintains equipment in a good working order.
• Acknowledges helps and greets guests at all time.
• Answers questions and responds to all requests in a thoughtful, friendly and helpful manner.
• Reports special requests or issues through guests to supervisor that require further care to guest’s complete satisfaction.
• Promotes safety and security programs to guests and explains safe practices in hotel.
• Reports any suspicious activities or people in or outside of the hotel. Handles anticipation needs for special guests, such as for children or disabled guests. Reports lost and found to supervisor.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and standards at all time.
• Takes personal responsibilities, gives personal attention and performs all duties as expected for the position. Helps others and accomplishes service goals.
• Works with the team at all time.
• Other duties may be assigned.

JOB REQUIREMENTS:

Education and/or Experience--
• Prior experience required. Depending on the role degree may be required.

Language Skills—
• Ability to read, write, and verbally communicate effectively and professionally with other departments, guests, in English.
• Knowledge of other languages is a plus.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Ability—
• While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone and /or carrying, pushing, stooping, kneeling, hoisting, pulling, bending, and stretching.
• Finger, wrist and arm dexterity, crawling on floor sometimes necessary to clean and leveraging items onto carts
• The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
• Requires working in fast paced environment.

Other—
• Must be able to work weekends/holidays.
• Knowledge of hazardous chemicals, vacuum cleaners, linens, and cleaning supplies.
• Must be able to communication effectively.
• Must have organizational skills
• Must have attention to detail, team work, problem solving.
• Previous guest relations training.
• Performs duties indoor and outdoor in all public areas, as well in guest rooms of the hotel. Will work by standing and walking for long periods of time.
• May frequently operating a vacuum cleaner, a houseperson may often operate a carpet shampooing machine and a floor buffering machine.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

Petit Ermitage is an 80 room all-suite hotel, featuring a Private Rooftop, with a Garden, indoor/ outdoor lounge spaces, saltwater pool and 360 degree views of the Hollywood Hills. Our hotel attracts an eclectic, elegant and largely European clientele. We operate on the premise that excellent customer service can be delivered to our guests while our staff maintains a familial, respectful, positive and fun working environment.

Petit Ermitage seeks an individual that possesses a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail and a natural aptitude for absorbing new information quickly for the House Attendant position.

PURPOSE OF POSITION: To guarantee cleanliness in the public and back of the house areas and assist in cleanliness and supply of linen and amenities in guest rooms

ESSENTIAL FUNCTIONS:

• Cleans public and back of house areas, along with assisting room attendants in cleaning and servicing guest rooms in a timely manner according to the hotel standards.
• Deep cleaning assignments and other duties, carpet cleaning, window cleaning, moving furniture, lifting mattresses, related to cleanliness, comfort and safety of guests, in effort to meet all standards and compliance with all health and safety regulations.
• Assisting with making up and putting away sofa beds or baby cribs, delivers microwaves or irons to guests. Delivers and removes linen, delivers necessary supplies to room attendants and guests.
• Assists in maintaining guest rooms, public and back of the house areas, supplies, working equipment, linens and amenities.
• Notifies supervisor when unable to service a specific area or task within appropriate time standards.
• Reports any area or an unsafe condition which needs repairs to engineering and supervisor.
• Minimizes waste and follows recycling procedures. Reports shortages and broken equipment.
• Maintains security of equipment, keys, radio and supplies each day. Keeps all supplies, cleaning materials, linens and chemicals, free of clutter and hazards, in assigned storage areas to prevent losses or damages.
• Maintains a clean, organized and well stocked work area and maintains equipment in a good working order.
• Acknowledges helps and greets guests at all time.
• Answers questions and responds to all requests in a thoughtful, friendly and helpful manner.
• Reports special requests or issues through guests to supervisor that require further care to guest’s complete satisfaction.
• Promotes safety and security programs to guests and explains safe practices in hotel.
• Reports any suspicious activities or people in or outside of the hotel. Handles anticipation needs for special guests, such as for children or disabled guests. Reports lost and found to supervisor.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and standards at all time.
• Takes personal responsibilities, gives personal attention and performs all duties as expected for the position. Helps others and accomplishes service goals.
• Works with the team at all time.
• Other duties may be assigned.

JOB REQUIREMENTS:

Education and/or Experience--
• Prior experience required. Depending on the role degree may be required.

Language Skills—
• Ability to read, write, and verbally communicate effectively and professionally with other departments, guests, in English.
• Knowledge of other languages is a plus.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Ability—
• While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone and /or carrying, pushing, stooping, kneeling, hoisting, pulling, bending, and stretching.
• Finger, wrist and arm dexterity, crawling on floor sometimes necessary to clean and leveraging items onto carts
• The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
• Requires working in fast paced environment.

Other—
• Must be able to work weekends/holidays.
• Knowledge of hazardous chemicals, vacuum cleaners, linens, and cleaning supplies.
• Must be able to communication effectively.
• Must have organizational skills
• Must have attention to detail, team work, problem solving.
• Previous guest relations training.
• Performs duties indoor and outdoor in all public areas, as well in guest rooms of the hotel. Will work by standing and walking for long periods of time.
• May frequently operating a vacuum cleaner, a houseperson may often operate a carpet shampooing machine and a floor buffering machine.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).