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Duty Manager
Esplanade Hotel
Duty Manager
Esplanade Hotel
Part Time
Full Time
2
Years
Experience
£27000 - £30000 / Year
Duty Manager
Esplanade Hotel
Part Time
Full Time
2
Years
Experience
£27000 - £30000 / Year
Skills
Fluent in English
Description
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Key Attributes
- Hotel Management experience
- Able to meet financial targets
- Ability to work
under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
Role & Responsibilities:
Moderate responsibility for the management of hotel operations to assist Operations Manager and General Manager
- Assist with the coordination of all hotel operating departments with the Operations and General Manager plus communication and cooperation with all departments on a daily basis
- Deliver expected levels of performance and the consistency with which they are delivered.
- Target higher levels of guest satisfaction and repeat business.
- Maximise in house spend by all guests through all sales avenues.
- To ensure all complaints are minimised and handled professionally as in accordance with our policies.
- To maintain and enhance the reputation of the hotel and spa.
- To assist in building a strong, well-motivated, high performing team in each department.
- To supervise, motivate, train and recruit these teams in line with company policies and manuals.
- Maximise sales performance, marketing and revenue management working closely with management.
- Assist in effective control of budgets and staff costs.
- Assist in ensuring the physical property is well maintained with regular maintenance and improvement.
- Ensure compliance on fire, health and safety, environmental health etc
- Management Reporting
- Ensure high standards of financial and reporting diligence.
- Step in to cover Operations Manager and General Manager due to absence from business.
- All other duties as required.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Key Attributes
- Hotel Management experience
- Able to meet financial targets
- Ability to work
under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
Role & Responsibilities:
Moderate responsibility for the management of hotel operations to assist Operations Manager and General Manager
- Assist with the coordination of all hotel operating departments with the Operations and General Manager plus communication and cooperation with all departments on a daily basis
- Deliver expected levels of performance and the consistency with which they are delivered.
- Target higher levels of guest satisfaction and repeat business.
- Maximise in house spend by all guests through all sales avenues.
- To ensure all complaints are minimised and handled professionally as in accordance with our policies.
- To maintain and enhance the reputation of the hotel and spa.
- To assist in building a strong, well-motivated, high performing team in each department.
- To supervise, motivate, train and recruit these teams in line with company policies and manuals.
- Maximise sales performance, marketing and revenue management working closely with management.
- Assist in effective control of budgets and staff costs.
- Assist in ensuring the physical property is well maintained with regular maintenance and improvement.
- Ensure compliance on fire, health and safety, environmental health etc
- Management Reporting
- Ensure high standards of financial and reporting diligence.
- Step in to cover Operations Manager and General Manager due to absence from business.
- All other duties as required.
Duty Manager
Part Time
Full Time
2
Years
Experience
£27000 - £30000 / Year
Skills
Fluent in English
Esplanade Road, Newquay Cornwall, TR7 1PS, United Kingdom