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Network Trainer & Systems Specialist
Summary
Network Trainer & Systems Specialist
| Salary | $50000 - $70000 / Year |
| Schedule | Full Time |
| Location | 104 S 40th St, Philadelphia, Pennsylvania 19104, United States |
| Category | Quick Service |
| Cuisine | Pizza |
Network Trainer & Systems Specialist
Description
Pie Investments is a franchisee of Papa Johns within the Philadelphia & New Jersey Market. We are looking to recruit a Network Trainer for our Restaurant portfolio, we own and operate close to 45+ Papa John's restaurants within the Philadelphia DMA. Become part of a rapidly growing company, with tremendous growth potential.
Summary of Position
The Network Trainer is responsible for executing all training and development programs throughout the network, to include development and facilitation of Papa John's restaurants, new product roll-outs, food safety and any programs specific to the Franchisee network. They maintain communication with the Franchisee and the Franchisee’s Leadership Team to ensure Managers and Crew are executing standards and procedures in the restaurants. Partner with the Franchisee Leadership Team to identify and develop internal candidates and succession planning.
Responsibilities
- Responsible for the execution of training activities within the network
- Conduct New Hire Orientation for restaurant employees
- Schedule and facilitate classroom based learning for the network
- Partner with Franchisee Leadership Team with succession planning
Operational Excellence
- Create and maintain a people first culture in the restaurant
- Monitor, follow up and report training progress
- Conduct on the job training and retraining
- Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
- Ensure Brand standards, recipes and systems are executed
- Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance
- Conduct restaurant assessments
Profitability
- Identify and support systems to control costs
- Ensure tools and systems are in place to roll out new products, systems and processes
Support sales goals by tracking results, identifying gaps and recommending solution
Competencies
Guest Focus
- Understands and exceeds guest expectations, needs and requirements
- Develops and maintains guest relationships
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Sets, prioritizes and maintains focus on important activities
- Reads and interprets reports to establish goals and deliver results
- Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
- Develops and maintains relationships with team
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Pie Investments is a franchisee of Papa Johns within the Philadelphia & New Jersey Market. We are looking to recruit a Network Trainer for our Restaurant portfolio, we own and operate close to 45+ Papa John's restaurants within the Philadelphia DMA. Become part of a rapidly growing company, with tremendous growth potential.
Summary of Position
The Network Trainer is responsible for executing all training and development programs throughout the network, to include development and facilitation of Papa John's restaurants, new product roll-outs, food safety and any programs specific to the Franchisee network. They maintain communication with the Franchisee and the Franchisee’s Leadership Team to ensure Managers and Crew are executing standards and procedures in the restaurants. Partner with the Franchisee Leadership Team to identify and develop internal candidates and succession planning.
Responsibilities
- Responsible for the execution of training activities within the network
- Conduct New Hire Orientation for restaurant employees
- Schedule and facilitate classroom based learning for the network
- Partner with Franchisee Leadership Team with succession planning
Operational Excellence
- Create and maintain a people first culture in the restaurant
- Monitor, follow up and report training progress
- Conduct on the job training and retraining
- Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
- Ensure Brand standards, recipes and systems are executed
- Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance
- Conduct restaurant assessments
Profitability
- Identify and support systems to control costs
- Ensure tools and systems are in place to roll out new products, systems and processes
Support sales goals by tracking results, identifying gaps and recommending solution
Competencies
Guest Focus
- Understands and exceeds guest expectations, needs and requirements
- Develops and maintains guest relationships
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Sets, prioritizes and maintains focus on important activities
- Reads and interprets reports to establish goals and deliver results
- Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
- Develops and maintains relationships with team
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Details
| Salary | $50000 - $70000 / Year |
| Schedule | Full Time |
| Location | 104 S 40th St, Philadelphia, Pennsylvania 19104, United States |
| Category | Quick Service |
| Cuisine | Pizza |
Skills
Culinary Degree/Training
By applying you confirm you have these skills.
PJ 3201 CC Philadelphia
Pizza
| Salary | $50000 - $70000 / Year |
| Schedule | Full Time |
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104 S 40th St, Philadelphia, Pennsylvania 19104, United States