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Charmaine's Guest Relations Supervisor
Summary
Charmaine's Guest Relations Supervisor
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 1100 Market St, San Francisco, CA 94102, USA |
Charmaine's Guest Relations Supervisor
Description
Led by the co-founders Brad Korzen, Brian De Lowe and Alex Samek, Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Custom brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs as well as the Custom Hotel in Playa Vista. The Company began rolling out the Proper brand with the opening of Hollywood Proper Residences in June 2016 and San Francisco Proper Hotel in September 2017.
Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (Early 2019), Austin Proper (Early 2019) and Santa Monica Proper (Mid 2019).
The first new high-end boutique hotel to arrive in San Francisco in over a decade, San Francisco is a historic flatiron building perfectly situated at the center of the hottest neighborhood in the city.
Job Description
• Ensure and provide professional and upscale guest service experiences.
• Serve as a public face for the Proper brand.
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
• Respond to needs of guests and anticipate their unstated ones.
• A successful Guest Relations individual is responsible for supervising the floor, assisting with incoming inquiring (digital/in-person), ensuring a positive experience for members and their guests from start to finish.
• Relationship builder and positive influence for the guest experience through managing the floor, maintaining regular communication, supporting colleagues.
• Maintain regular and seamless communication with guests by being approachable, detail oriented and results driven as well as having a presence on the floor and throughout the property to speak with guests in person.
• Enforce Proper standards with guests and colleagues.
• Assist with the reservations process, timely seating, a great experience at the door and floor, and crowd control.
• Ensure a positive and friendly experience in reservations, waiting in line, and getting sat at tables.
• Drive a hospitality forward experience with all guests.
• Submit nightly snapshot and other reports as requested by the leadership team
Required Skills/Qualifications
• Must have 2+ years’ experience in customer service, account management and/or hospitality operations
• Must be highly organized, efficient and detail oriented as well as strong written and verbal communication skills
• Must have excellent interpersonal/relationship building skills and network of creative professionals
• Must be proficient in the use of Microsoft Word, Excel and Outlook
• Must have a strong business aptitude and proven experience driving profit through experience and service
• Proven track record of influencing positive experiences through efficient process, quality service-oriented
• Flexible schedule and available to workdays, nights, weekends and holidays (as needed)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (Early 2019), Austin Proper (Early 2019) and Santa Monica Proper (Mid 2019).
The first new high-end boutique hotel to arrive in San Francisco in over a decade, San Francisco is a historic flatiron building perfectly situated at the center of the hottest neighborhood in the city.
Job Description
• Ensure and provide professional and upscale guest service experiences.
• Serve as a public face for the Proper brand.
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
• Respond to needs of guests and anticipate their unstated ones.
• A successful Guest Relations individual is responsible for supervising the floor, assisting with incoming inquiring (digital/in-person), ensuring a positive experience for members and their guests from start to finish.
• Relationship builder and positive influence for the guest experience through managing the floor, maintaining regular communication, supporting colleagues.
• Maintain regular and seamless communication with guests by being approachable, detail oriented and results driven as well as having a presence on the floor and throughout the property to speak with guests in person.
• Enforce Proper standards with guests and colleagues.
• Assist with the reservations process, timely seating, a great experience at the door and floor, and crowd control.
• Ensure a positive and friendly experience in reservations, waiting in line, and getting sat at tables.
• Drive a hospitality forward experience with all guests.
• Submit nightly snapshot and other reports as requested by the leadership team
Required Skills/Qualifications
• Must have 2+ years’ experience in customer service, account management and/or hospitality operations
• Must be highly organized, efficient and detail oriented as well as strong written and verbal communication skills
• Must have excellent interpersonal/relationship building skills and network of creative professionals
• Must be proficient in the use of Microsoft Word, Excel and Outlook
• Must have a strong business aptitude and proven experience driving profit through experience and service
• Proven track record of influencing positive experiences through efficient process, quality service-oriented
• Flexible schedule and available to workdays, nights, weekends and holidays (as needed)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Led by the co-founders Brad Korzen, Brian De Lowe and Alex Samek, Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Custom brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs as well as the Custom Hotel in Playa Vista. The Company began rolling out the Proper brand with the opening of Hollywood Proper Residences in June 2016 and San Francisco Proper Hotel in September 2017.
Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (Early 2019), Austin Proper (Early 2019) and Santa Monica Proper (Mid 2019).
The first new high-end boutique hotel to arrive in San Francisco in over a decade, San Francisco is a historic flatiron building perfectly situated at the center of the hottest neighborhood in the city.
Job Description
• Ensure and provide professional and upscale guest service experiences.
• Serve as a public face for the Proper brand.
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
• Respond to needs of guests and anticipate their unstated ones.
• A successful Guest Relations individual is responsible for supervising the floor, assisting with incoming inquiring (digital/in-person), ensuring a positive experience for members and their guests from start to finish.
• Relationship builder and positive influence for the guest experience through managing the floor, maintaining regular communication, supporting colleagues.
• Maintain regular and seamless communication with guests by being approachable, detail oriented and results driven as well as having a presence on the floor and throughout the property to speak with guests in person.
• Enforce Proper standards with guests and colleagues.
• Assist with the reservations process, timely seating, a great experience at the door and floor, and crowd control.
• Ensure a positive and friendly experience in reservations, waiting in line, and getting sat at tables.
• Drive a hospitality forward experience with all guests.
• Submit nightly snapshot and other reports as requested by the leadership team
Required Skills/Qualifications
• Must have 2+ years’ experience in customer service, account management and/or hospitality operations
• Must be highly organized, efficient and detail oriented as well as strong written and verbal communication skills
• Must have excellent interpersonal/relationship building skills and network of creative professionals
• Must be proficient in the use of Microsoft Word, Excel and Outlook
• Must have a strong business aptitude and proven experience driving profit through experience and service
• Proven track record of influencing positive experiences through efficient process, quality service-oriented
• Flexible schedule and available to workdays, nights, weekends and holidays (as needed)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (Early 2019), Austin Proper (Early 2019) and Santa Monica Proper (Mid 2019).
The first new high-end boutique hotel to arrive in San Francisco in over a decade, San Francisco is a historic flatiron building perfectly situated at the center of the hottest neighborhood in the city.
Job Description
• Ensure and provide professional and upscale guest service experiences.
• Serve as a public face for the Proper brand.
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
• Respond to needs of guests and anticipate their unstated ones.
• A successful Guest Relations individual is responsible for supervising the floor, assisting with incoming inquiring (digital/in-person), ensuring a positive experience for members and their guests from start to finish.
• Relationship builder and positive influence for the guest experience through managing the floor, maintaining regular communication, supporting colleagues.
• Maintain regular and seamless communication with guests by being approachable, detail oriented and results driven as well as having a presence on the floor and throughout the property to speak with guests in person.
• Enforce Proper standards with guests and colleagues.
• Assist with the reservations process, timely seating, a great experience at the door and floor, and crowd control.
• Ensure a positive and friendly experience in reservations, waiting in line, and getting sat at tables.
• Drive a hospitality forward experience with all guests.
• Submit nightly snapshot and other reports as requested by the leadership team
Required Skills/Qualifications
• Must have 2+ years’ experience in customer service, account management and/or hospitality operations
• Must be highly organized, efficient and detail oriented as well as strong written and verbal communication skills
• Must have excellent interpersonal/relationship building skills and network of creative professionals
• Must be proficient in the use of Microsoft Word, Excel and Outlook
• Must have a strong business aptitude and proven experience driving profit through experience and service
• Proven track record of influencing positive experiences through efficient process, quality service-oriented
• Flexible schedule and available to workdays, nights, weekends and holidays (as needed)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 1100 Market St, San Francisco, CA 94102, USA |
Skills
Microsoft Office
Customer Service
communication
HOSPITALITY
Relationship Building
Account Management
By applying you confirm you have these skills.
San Francisco Proper
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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1100 Market St, San Francisco, CA 94102, USA