La Bande Manager

Company Overview

Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. Our eponymously-named Proper Hotels are located in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Los Angeles, Palm Springs, and Austin. Each Proper Hotel is a unique reflection of the vibrant community around it, and shares the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators – innovators in food, beverage, technology, art, music, fashion and wellness.

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

San Francisco Proper Hotel is seeking an Assistant General Manager for our Food & Beverage Outlets.

What follows is a general overview of some of the qualifications for, and duties associated with, this position, and certain expectations regarding job performance. This is not a comprehensive job description, and it does not identify all essential job functions or duties associated with this position. It is being provided as additional information to help you better understand the position.

The AGM, Outlets reports to the Director of Food & Beverage and the Director of Outlets & Training.

Responsibilities

• Directly responsible for guest needs and service in Outlet and related areas of the hotel
• Floor leader first, supporting the team on the floor to ensure an exceptional guest experience is the number one importance
• Collaborate with team on decisions pertaining to Outlet offerings
• Lead with humility and an openminded approach
• Understanding that collaboration is key to the success and longevity in this role, and a team mindset is always expected
• Ensure cleanliness, excellent service, and guest satisfaction as well as the appearance and upkeep in F&B outlets.
• Manage the team by working in conjunction with management to train, develop, coach, and discipline floor staff.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Research and develop strategies and plans which identify revenue opportunities.
• Analyze operational deficiencies and review with F&B Leaders to create action plans to address problem areas.
• Oversees and ensures the accurate and timely submission of F&B front of house’s payroll, including timecard monitoring and correcting daily.
• Ensures staff adherence to service standards, performance, and conduct per company standards and employee handbook/SOPs.
• Investigate and resolve complaints regarding food quality, service, or accommodations; retraining or disciplining team as needed.
• Develops and maintains effective communications between all operating departments within the Hotel.
• Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements for both colleagues and managers
• Capable to work independently, being proactive in making recommendations to leadership about operations and training.
• Hire, train, empower, coach and counsel, performance, and salary reviews.

Education
Bachelor’s Degree preferred

Experience
Over 5 years of hospitality experience, and 2 years of previous experience in a similar position preferred

Licenses or Certificates: Responsible Beverage Service Certification Required and California Food Handlers Certificate Required

Per San Francisco City Ordinance, candidates must be fully vaccinated for COVID-19 to be considered for this position.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company Overview

Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. Our eponymously-named Proper Hotels are located in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Los Angeles, Palm Springs, and Austin. Each Proper Hotel is a unique reflection of the vibrant community around it, and shares the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators – innovators in food, beverage, technology, art, music, fashion and wellness.

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

San Francisco Proper Hotel is seeking an Assistant General Manager for our Food & Beverage Outlets.

What follows is a general overview of some of the qualifications for, and duties associated with, this position, and certain expectations regarding job performance. This is not a comprehensive job description, and it does not identify all essential job functions or duties associated with this position. It is being provided as additional information to help you better understand the position.

The AGM, Outlets reports to the Director of Food & Beverage and the Director of Outlets & Training.

Responsibilities

• Directly responsible for guest needs and service in Outlet and related areas of the hotel
• Floor leader first, supporting the team on the floor to ensure an exceptional guest experience is the number one importance
• Collaborate with team on decisions pertaining to Outlet offerings
• Lead with humility and an openminded approach
• Understanding that collaboration is key to the success and longevity in this role, and a team mindset is always expected
• Ensure cleanliness, excellent service, and guest satisfaction as well as the appearance and upkeep in F&B outlets.
• Manage the team by working in conjunction with management to train, develop, coach, and discipline floor staff.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Research and develop strategies and plans which identify revenue opportunities.
• Analyze operational deficiencies and review with F&B Leaders to create action plans to address problem areas.
• Oversees and ensures the accurate and timely submission of F&B front of house’s payroll, including timecard monitoring and correcting daily.
• Ensures staff adherence to service standards, performance, and conduct per company standards and employee handbook/SOPs.
• Investigate and resolve complaints regarding food quality, service, or accommodations; retraining or disciplining team as needed.
• Develops and maintains effective communications between all operating departments within the Hotel.
• Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements for both colleagues and managers
• Capable to work independently, being proactive in making recommendations to leadership about operations and training.
• Hire, train, empower, coach and counsel, performance, and salary reviews.

Education
Bachelor’s Degree preferred

Experience
Over 5 years of hospitality experience, and 2 years of previous experience in a similar position preferred

Licenses or Certificates: Responsible Beverage Service Certification Required and California Food Handlers Certificate Required

Per San Francisco City Ordinance, candidates must be fully vaccinated for COVID-19 to be considered for this position.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.