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Category
Hotel
Cuisine
American
  • Summary
  • Description
  • Skills
Summary
Overnight PUBLIC Advisor Manager
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location 215 Chrystie St, New York, NY 10002, USA
Category Hotel
Cuisine American

Overnight PUBLIC Advisor Manager


Description
While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social…who love making others feel good.

We focus on the services that are universally appealing and appeal to people today, while doing away with services that are obsolete, superfluous or pretentious. We’re not about thread count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with white gloves on – we’re about delivering great coffee fast and hot.

For us, exceptional service is about getting everything you need and want, and nothing extraneous. Our service is personalized, with personalized attention and tailored solutions…because service is not ‘one size fits all’.

At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE
As a PUBLIC Advisor Manager, you are the star of the show, an ambassador for the brand. There isn’t anything you wouldn’t do to make a guest’s experience the best it can possibly be. In this role, there are no boundaries or limits to what you’ll do to uphold PUBLIC’s values and philosophy at all times.

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:

• Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.
• Think and act like an owner.
• You understand PUBLIC’s core values and brand philosophy. You are the ambassador for the brand, crucial to communicating and executing Ian Schrager’s vision.
• You approach each day with heart and passion! You lead by example to create the energy of the PUBLIC brand.
• Lead and ensure appropriate and effective focus on activities of the department and team on a day to day basis.
• Manager labor costs daily to ensure efficiency in scheduling and limit overtime.
• Attend all mandatory meetings and training classes.
• Develop relationships with guests in order to provide personalized service.
• Serves as coach and expert facilitator during interview process.
• Assist the Director of Front Office in monitoring performance and development of team members, including review of disciplinary actions, recommendations for suspension or termination as well as the performance review process. Manage compensation and benefits programs.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
• Must be knowledgeable about PUBLIC i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• You love meeting people from around the world and can make connections with guests instantly and effortlessly. (Multilingual a plus!)
• You can stay cool under pressure and thrive in a super-fast paced environment
• You take initiative without direction & take ownership of every guest’s experience. From prior to their arrival—to the moment they arrive—until the moment they leave—and even afterwards.
• You know the fundamentals of hospitality, yet put your own personal spin and style on your interactions with guests and never sound robotic or insincere.
• You can read situations quickly and act bravely and confidently.
• You adapt to challenges easily and facilitate communication in a constantly changing environment.
• You’re great at multitasking, while keeping a meticulous attention to detail
• You have a can-do attitude—anything is possible! You’re always ready to roll up your sleeves and get things done
• “Not my job” is not in your vocabulary. You don’t pass-on any responsibility.
• Be friendly, charismatic, and create connections with guests
• Do everything humanly possible to satisfy guests and always be on constant look-out for guests who need assistance.
• Be the authority on everything PUBLIC! Know everything about the hotel and what it offers. Be an Expert on Public Knowledge.
• Act as the hotel’s Front Desk, Concierge, Bell, Door and “Keeper of cleanliness” of the Ground Floor and Lobby areas.
• Recommend the best places to dine, drink, shop, and be entertained in the Lower East Side and New York City.
• Book Concierge services, including dry cleaning pick-up & delivery, car services, and outings
• Be Proactive. If you see anything broken, report it and follow up. that. Anything from fluffing up pillows, removing garbage or glasses from the Lobby or Louis, checking the restrooms.
• Own complaints, find solutions, and ensure guest issues are resolved.
• Always protect the hotel & our guests—whether it’s adhering to financial standards, or following security procedures.
• Know all the in-room technology, guestrooms’ designs, views, & functions,
• Ensure compliance with all hotel policies and procedures at all levels.

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of two years’ experience
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include: Hotel PMS and POS systems, Office suite
• Ability to comprehend, read, write and speak English fluently

CORE COMPETENCIES
• Customer Focus
• Problem Solving
• Peer Relationships
• Time Management
• Composure

DIFFERENTIATING COMPETENCIES
• Business Acumen
• Drive for Results
• Leading and Influencing
• Building Effective Teams
• Presentation skills

EEO M/F/M/V/D
While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social…who love making others feel good.

We focus on the services that are universally appealing and appeal to people today, while doing away with services that are obsolete, superfluous or pretentious. We’re not about thread count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with white gloves on – we’re about delivering great coffee fast and hot.

For us, exceptional service is about getting everything you need and want, and nothing extraneous. Our service is personalized, with personalized attention and tailored solutions…because service is not ‘one size fits all’.

At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE
As a PUBLIC Advisor Manager, you are the star of the show, an ambassador for the brand. There isn’t anything you wouldn’t do to make a guest’s experience the best it can possibly be. In this role, there are no boundaries or limits to what you’ll do to uphold PUBLIC’s values and philosophy at all times.

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:

• Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.
• Think and act like an owner.
• You understand PUBLIC’s core values and brand philosophy. You are the ambassador for the brand, crucial to communicating and executing Ian Schrager’s vision.
• You approach each day with heart and passion! You lead by example to create the energy of the PUBLIC brand.
• Lead and ensure appropriate and effective focus on activities of the department and team on a day to day basis.
• Manager labor costs daily to ensure efficiency in scheduling and limit overtime.
• Attend all mandatory meetings and training classes.
• Develop relationships with guests in order to provide personalized service.
• Serves as coach and expert facilitator during interview process.
• Assist the Director of Front Office in monitoring performance and development of team members, including review of disciplinary actions, recommendations for suspension or termination as well as the performance review process. Manage compensation and benefits programs.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
• Must be knowledgeable about PUBLIC i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• You love meeting people from around the world and can make connections with guests instantly and effortlessly. (Multilingual a plus!)
• You can stay cool under pressure and thrive in a super-fast paced environment
• You take initiative without direction & take ownership of every guest’s experience. From prior to their arrival—to the moment they arrive—until the moment they leave—and even afterwards.
• You know the fundamentals of hospitality, yet put your own personal spin and style on your interactions with guests and never sound robotic or insincere.
• You can read situations quickly and act bravely and confidently.
• You adapt to challenges easily and facilitate communication in a constantly changing environment.
• You’re great at multitasking, while keeping a meticulous attention to detail
• You have a can-do attitude—anything is possible! You’re always ready to roll up your sleeves and get things done
• “Not my job” is not in your vocabulary. You don’t pass-on any responsibility.
• Be friendly, charismatic, and create connections with guests
• Do everything humanly possible to satisfy guests and always be on constant look-out for guests who need assistance.
• Be the authority on everything PUBLIC! Know everything about the hotel and what it offers. Be an Expert on Public Knowledge.
• Act as the hotel’s Front Desk, Concierge, Bell, Door and “Keeper of cleanliness” of the Ground Floor and Lobby areas.
• Recommend the best places to dine, drink, shop, and be entertained in the Lower East Side and New York City.
• Book Concierge services, including dry cleaning pick-up & delivery, car services, and outings
• Be Proactive. If you see anything broken, report it and follow up. that. Anything from fluffing up pillows, removing garbage or glasses from the Lobby or Louis, checking the restrooms.
• Own complaints, find solutions, and ensure guest issues are resolved.
• Always protect the hotel & our guests—whether it’s adhering to financial standards, or following security procedures.
• Know all the in-room technology, guestrooms’ designs, views, & functions,
• Ensure compliance with all hotel policies and procedures at all levels.

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of two years’ experience
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include: Hotel PMS and POS systems, Office suite
• Ability to comprehend, read, write and speak English fluently

CORE COMPETENCIES
• Customer Focus
• Problem Solving
• Peer Relationships
• Time Management
• Composure

DIFFERENTIATING COMPETENCIES
• Business Acumen
• Drive for Results
• Leading and Influencing
• Building Effective Teams
• Presentation skills

EEO M/F/M/V/D

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location 215 Chrystie St, New York, NY 10002, USA
Category Hotel
Cuisine American

Skills
Microsoft Office
Point of Sale
Social Media
POS Systems
Able to lift 30+ pounds
Fast-Paced Experience
Fluent in English
Excellent customer service skills
Takes Ownership
Takes Initiative
Remain calm under pressure
Not afraid to get things done
Reacts quickly, bravely, confidently
Ability to read situations
Adaptable to change
Can-do-attitude
Facilitate communication effectively
By applying you confirm you have these skills.

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215 Chrystie St, New York, NY 10002, USA