Accessibility
Category
Hotel
Cuisine
American
  • Summary
  • Description
  • Skills
Summary
Overnight PUBLIC Advisor
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location 215 Chrystie St, New York, NY 10002, USA
Category Hotel
Cuisine American

Overnight PUBLIC Advisor


Description
SUMMARY/OBJECTIVE
As an Overnight PUBLIC Advisor, you are the star of the show, an ambassador for the brand. There isn’t anything you wouldn’t do to make a guest’s experience the best it can possibly be. In this role, there are no boundaries or limits to what you’ll do to uphold PUBLIC’s values and philosophy at all times.

Just imagine you are the host of a party in your own home. You treat everyone with the utmost respect and are empathetic to their needs. Your smiling expression is the first thing a guest sees when they arrive, and you are the last to wave goodbye as their car pulls away. That first impression is a lasting impression, and it’s all because of you.

You are passionate, sincere and a social individual that loves interacting with all kinds of people. There is an instantaneous connection with everyone that you meet. When you engage with someone, they feel as if they are the only person in the room. It comes naturally to you…It’s in your DNA

You are naturally curious and are the authority on PUBLIC and everything that is going on inside as well as outside of the hotel…you advise, you direct, you console, you laugh, you smile, you inspire and you lead. You are on the frontlines, in the trenches, and you don’t mind rolling up your sleeves and getting your hands dirty.

You are everyone’s “go to” person. The “get it done, make it happen” individual. All aspects of a guest’s experience rests on your shoulders and we grant you ownership of their entire journey. We want you to own guest challenges and resolve them yourself. You make guests happy by creating unique resolutions that are uniquely for them. Each and every day is an opportunity for you to shine.

The ideal Advisor doesn’t need to come from the hospitality or service industry. It’s not about a skill set but about the kind of person you are. An individual that is in the know—maybe a tastemaker—and knows the latest and greatest places to go, must try restaurants, brands to wear, the latest trends. You understand and appreciate the PUBLIC brand, our philosophy as a transformative and groundbreaking lifestyle hotel, because you “get it”. It’s instinctual…and you live and breathe it. You are the physical manifestation of everything we are and are going to accomplish at PUBLIC. We can’t do this without YOU!

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:
• Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.
• You take initiative without direction & take ownership of every guest’s experience. From prior to their arrival—to the moment they arrive—until the moment they leave—and even afterwards.
• You know the fundamentals of hospitality, yet put your own personal spin and style on your interactions with guests and never sound robotic or insincere.
• You can read situations quickly and act bravely and confidently.
• You adapt to challenges easily and facilitate communication in a constantly changing environment.
• You’re great at multitasking, while keeping a meticulous attention to detail
• You have a can-do attitude—anything is possible! You’re always ready to roll up your sleeves and get things done
• “Not my job” is not in your vocabulary. You don’t pass-on any responsibility.
• Be friendly, charismatic, and create connections with guests
• Do everything humanly possible to satisfy guests and always be on constant look-out for guests who need assistance.
• Be the authority on everything PUBLIC! Know everything about the hotel and what it offers. Be an Expert on Public Knowledge.
• Act as the hotel’s Front Desk, Concierge, Bell, Door and “Keeper of cleanliness” of the Ground Floor and Lobby areas.

CORE COMPETENCIES
• Customer Focus
• Problem Solving
• Peer Relationships
• Time Management
• Composure

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (30) pounds; use hands; and reach with hands and arms.

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of two years’ experience
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include: Hotel PMS and POS systems, Office suite
• Ability to comprehend, read, write and speak English fluently

OTHER DUTIES
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.

EEO M/F/M/V/D
SUMMARY/OBJECTIVE
As an Overnight PUBLIC Advisor, you are the star of the show, an ambassador for the brand. There isn’t anything you wouldn’t do to make a guest’s experience the best it can possibly be. In this role, there are no boundaries or limits to what you’ll do to uphold PUBLIC’s values and philosophy at all times.

Just imagine you are the host of a party in your own home. You treat everyone with the utmost respect and are empathetic to their needs. Your smiling expression is the first thing a guest sees when they arrive, and you are the last to wave goodbye as their car pulls away. That first impression is a lasting impression, and it’s all because of you.

You are passionate, sincere and a social individual that loves interacting with all kinds of people. There is an instantaneous connection with everyone that you meet. When you engage with someone, they feel as if they are the only person in the room. It comes naturally to you…It’s in your DNA

You are naturally curious and are the authority on PUBLIC and everything that is going on inside as well as outside of the hotel…you advise, you direct, you console, you laugh, you smile, you inspire and you lead. You are on the frontlines, in the trenches, and you don’t mind rolling up your sleeves and getting your hands dirty.

You are everyone’s “go to” person. The “get it done, make it happen” individual. All aspects of a guest’s experience rests on your shoulders and we grant you ownership of their entire journey. We want you to own guest challenges and resolve them yourself. You make guests happy by creating unique resolutions that are uniquely for them. Each and every day is an opportunity for you to shine.

The ideal Advisor doesn’t need to come from the hospitality or service industry. It’s not about a skill set but about the kind of person you are. An individual that is in the know—maybe a tastemaker—and knows the latest and greatest places to go, must try restaurants, brands to wear, the latest trends. You understand and appreciate the PUBLIC brand, our philosophy as a transformative and groundbreaking lifestyle hotel, because you “get it”. It’s instinctual…and you live and breathe it. You are the physical manifestation of everything we are and are going to accomplish at PUBLIC. We can’t do this without YOU!

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:
• Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.
• You take initiative without direction & take ownership of every guest’s experience. From prior to their arrival—to the moment they arrive—until the moment they leave—and even afterwards.
• You know the fundamentals of hospitality, yet put your own personal spin and style on your interactions with guests and never sound robotic or insincere.
• You can read situations quickly and act bravely and confidently.
• You adapt to challenges easily and facilitate communication in a constantly changing environment.
• You’re great at multitasking, while keeping a meticulous attention to detail
• You have a can-do attitude—anything is possible! You’re always ready to roll up your sleeves and get things done
• “Not my job” is not in your vocabulary. You don’t pass-on any responsibility.
• Be friendly, charismatic, and create connections with guests
• Do everything humanly possible to satisfy guests and always be on constant look-out for guests who need assistance.
• Be the authority on everything PUBLIC! Know everything about the hotel and what it offers. Be an Expert on Public Knowledge.
• Act as the hotel’s Front Desk, Concierge, Bell, Door and “Keeper of cleanliness” of the Ground Floor and Lobby areas.

CORE COMPETENCIES
• Customer Focus
• Problem Solving
• Peer Relationships
• Time Management
• Composure

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (30) pounds; use hands; and reach with hands and arms.

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of two years’ experience
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include: Hotel PMS and POS systems, Office suite
• Ability to comprehend, read, write and speak English fluently

OTHER DUTIES
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.

EEO M/F/M/V/D

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location 215 Chrystie St, New York, NY 10002, USA
Category Hotel
Cuisine American

Skills
Microsoft Office
Point of Sale
Social Media
POS Systems
Fast-Paced Experience
Fluent in English
Excellent customer service skills
Able to lift 30+ pounds
Takes Ownership
Takes Initiative
Remain calm under pressure
Not afraid to get things done
Reacts quickly, bravely, confidently
Ability to read situations
Adaptable to change
Can-do-attitude
Facilitate communication effectively
By applying you confirm you have these skills.

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215 Chrystie St, New York, NY 10002, USA