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Category
Hotel
Cuisine
American
  • Summary
  • Description
  • Skills
Summary
Server/Waiter/Waitress – New Jean-Georges' Restaurant in NYC
Salary To Be discussed
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 215 Chrystie St, New York, NY 10002, USA
Category Hotel
Cuisine American

Server/Waiter/Waitress – New Jean-Georges' Restaurant in NYC


Description
Position: Server

Department/Outlet: Food & Beverage

Leader: Manager/Supervisor

Overview:
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you

Responsibilities:

− To be an ambassador for PUBLIC by meeting and exceeding the company core objectives and values. Must think and act like an owner.
− To be fully accountable for the people, product and profit within the hotel.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Provide service to and is accountable for an assigned section.
− Perform opening and closing procedures including but not limited to the set up and break down of stations, cleaning tables and checking tables before service is provided.
− Maintain and ensure the overall cleanliness of assigned station and the establishment.
− Ensure that all procedures concerning bar tabs and the transfer of tables are met.
− Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
− Up sell food and beverage menu items.
− Must retain and maintain complete knowledge of all food and beverage menu items.
− Check identification for proof of age when required.
− Monitor guest’s drinks and anticipates guest’s needs.
− Provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
− Ensure proper payment from departing guests.
− Invite and welcome guests back upon completion of their visit.
− Perform all sequence of service duties in adherence to all company standards.
− Must be knowledgeable about the company you work for, i.e. locations, cuisine, etc.
− Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
− Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders.
− Ensure that company reporting systems are adhered to.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Performs accurate cash/credit handling and POS procedures in accordance with PUBLIC policies.
− Ensure sanitation fundamentals and HD requirements that are set forth by PUBLIC local, state and federal regulations are in compliance.
− Maintain a spotless, pristine work environment.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received a tremendous value
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring the PUBLIC into disrepute.
− Take action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIP’s, recognizes repeat guests and protect their privacy and confidentiality.
− Ensuring compliance to all hotel policies and procedures at all levels.
− All other responsibilities assigned by Management.

Behavior/Skills:

Personality:

− Passionate
− Curious
− Sincere
− Empathetic
− Social

Skills:
− Maintain a high level of personal appearance and hygiene at all times.
− Can actively use up selling techniques to exceed guest expectations and increase revenue.  
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Be attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Possess excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.

Qualifications:

− Computer literacy to include: Micros
− Ability to read, write and speak English fluently

Position: Server

Department/Outlet: Food & Beverage

Leader: Manager/Supervisor

Overview:
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you

Responsibilities:

− To be an ambassador for PUBLIC by meeting and exceeding the company core objectives and values. Must think and act like an owner.
− To be fully accountable for the people, product and profit within the hotel.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Provide service to and is accountable for an assigned section.
− Perform opening and closing procedures including but not limited to the set up and break down of stations, cleaning tables and checking tables before service is provided.
− Maintain and ensure the overall cleanliness of assigned station and the establishment.
− Ensure that all procedures concerning bar tabs and the transfer of tables are met.
− Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
− Up sell food and beverage menu items.
− Must retain and maintain complete knowledge of all food and beverage menu items.
− Check identification for proof of age when required.
− Monitor guest’s drinks and anticipates guest’s needs.
− Provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
− Ensure proper payment from departing guests.
− Invite and welcome guests back upon completion of their visit.
− Perform all sequence of service duties in adherence to all company standards.
− Must be knowledgeable about the company you work for, i.e. locations, cuisine, etc.
− Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
− Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders.
− Ensure that company reporting systems are adhered to.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Performs accurate cash/credit handling and POS procedures in accordance with PUBLIC policies.
− Ensure sanitation fundamentals and HD requirements that are set forth by PUBLIC local, state and federal regulations are in compliance.
− Maintain a spotless, pristine work environment.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received a tremendous value
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring the PUBLIC into disrepute.
− Take action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIP’s, recognizes repeat guests and protect their privacy and confidentiality.
− Ensuring compliance to all hotel policies and procedures at all levels.
− All other responsibilities assigned by Management.

Behavior/Skills:

Personality:

− Passionate
− Curious
− Sincere
− Empathetic
− Social

Skills:
− Maintain a high level of personal appearance and hygiene at all times.
− Can actively use up selling techniques to exceed guest expectations and increase revenue.  
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Be attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Possess excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.

Qualifications:

− Computer literacy to include: Micros
− Ability to read, write and speak English fluently


Details
Salary To Be discussed
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 215 Chrystie St, New York, NY 10002, USA
Category Hotel
Cuisine American

Skills
TIPS Awareness
Inventory Management
Online Ordering
Catering Service
Basic Knowledge of Wines
Basic Beers/Spirits Knowledge
Casual Dining Experience
Fine Dining Experience
New York Restaurant experience
POS Systems
OpenTable Experience
Able to lift 30+ pounds
Fast-Paced Experience
Fluent in English
Knowledge of Wine Pairings
Knowledge of Beer Pairings
Knowledge of Coffees
Knowledge of Teas
Advanced Knowledge of Cash Registers/ Money Handling
Excellent Communication Skills
By applying you confirm you have these skills.

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215 Chrystie St, New York, NY 10002, USA