Door Attendant

OVERVIEW
While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social…who love making others feel good.

We focus on the services that are universally appealing and appeal to people today, while doing away with services that are obsolete, superfluous or pretentious. We’re not about thread count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with white gloves on – we’re about delivering great coffee fast and hot.

For us, exceptional service is about getting everything you need and want, and nothing extraneous. Our service is personalized, with personalized attention and tailored solutions…because service is not ‘one size fits all’.

At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE
The Door Attendant is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:
• • Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.
• Think and act like an owner.
• Be fully accountable for the people, product and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.
• Ensure PUBLIC culture is enlivened in all aspects of the business.
• Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
• Perform opening and closing procedures.
• Greet and welcome guests to the hotel.
• Open car doors for arriving and departing guests.
• Store guest luggage upon request and assist with loading and unloading of baggage into and out of vehicles.
• Summon taxis or assist with Lyft program to get guests transportation.
• Answer questions and offer assistance giving accurate information regarding PUBLIC venue hours, other hotel services, directions to local attractions, etc.
• Monitor activities at entrances and outdoor spaces.
• Alert and communicate with PUBLIC Advisors on arrivals of notable guests, VIPs, or any other special requests.
• Ensure the front of the hotel is maintained to standard at all times, including the loading zone, main entrance, and Chrystie Park
• Assist with curbside check-in
• Assist with the check-in and check-out of all guests
• Maintain proficiency in the hotel’s PMS platform, Opera, and assist Public Advisors when needed
• Develop relationships with guests in order to provide personalized service.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
• Must be knowledgeable about PUBLIC i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals and Health Department requirements that are set forth by PUBLIC, local, state and federal regulations are in compliance.
• Undertake regular internal inspections to ensure PUBLIC’s assets are well maintained and protected.

REQUIRED SKILLS AND QUALIFICATIONS
• • Knowledge of hotel operations and excellent working knowledge of all internal departments.
• Maintain a high level of personal appearance and hygiene at all times.
• Must have the ability to work a flexible schedule, including weekends, holidays and late hours when necessary.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
• Be attentive, accountable and highly organized and has the ability to plan multiple activities in a timely fashion.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Have an upbeat, energetic, authentic and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (75) pounds on a regular and continuing basis; use hands; and reach with hands and arms; must be able to push and pull carts weighing up to (250) pounds.

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of one years’ customer service experience
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include: Micros, POS systems
• Ability to comprehend, read, write and speak English fluently

OVERVIEW
While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social…who love making others feel good.

We focus on the services that are universally appealing and appeal to people today, while doing away with services that are obsolete, superfluous or pretentious. We’re not about thread count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with white gloves on – we’re about delivering great coffee fast and hot.

For us, exceptional service is about getting everything you need and want, and nothing extraneous. Our service is personalized, with personalized attention and tailored solutions…because service is not ‘one size fits all’.

At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE
The Door Attendant is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:
• • Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.
• Think and act like an owner.
• Be fully accountable for the people, product and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.
• Ensure PUBLIC culture is enlivened in all aspects of the business.
• Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
• Perform opening and closing procedures.
• Greet and welcome guests to the hotel.
• Open car doors for arriving and departing guests.
• Store guest luggage upon request and assist with loading and unloading of baggage into and out of vehicles.
• Summon taxis or assist with Lyft program to get guests transportation.
• Answer questions and offer assistance giving accurate information regarding PUBLIC venue hours, other hotel services, directions to local attractions, etc.
• Monitor activities at entrances and outdoor spaces.
• Alert and communicate with PUBLIC Advisors on arrivals of notable guests, VIPs, or any other special requests.
• Ensure the front of the hotel is maintained to standard at all times, including the loading zone, main entrance, and Chrystie Park
• Assist with curbside check-in
• Assist with the check-in and check-out of all guests
• Maintain proficiency in the hotel’s PMS platform, Opera, and assist Public Advisors when needed
• Develop relationships with guests in order to provide personalized service.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
• Must be knowledgeable about PUBLIC i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals and Health Department requirements that are set forth by PUBLIC, local, state and federal regulations are in compliance.
• Undertake regular internal inspections to ensure PUBLIC’s assets are well maintained and protected.

REQUIRED SKILLS AND QUALIFICATIONS
• • Knowledge of hotel operations and excellent working knowledge of all internal departments.
• Maintain a high level of personal appearance and hygiene at all times.
• Must have the ability to work a flexible schedule, including weekends, holidays and late hours when necessary.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
• Be attentive, accountable and highly organized and has the ability to plan multiple activities in a timely fashion.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Have an upbeat, energetic, authentic and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (75) pounds on a regular and continuing basis; use hands; and reach with hands and arms; must be able to push and pull carts weighing up to (250) pounds.

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of one years’ customer service experience
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include: Micros, POS systems
• Ability to comprehend, read, write and speak English fluently