Description
OUR LEGACY + YOU = PUBLIC
A NEW WAY OF WORKING THAT WILL CHANGE EVERYTHING
Position: Banquet Server
Department/Outlet: Food & Beverage
Leader: Banquet Manager
Overview:
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you
Responsibilities:
− Provide service to and is accountable for an assigned Event according to that Event’s BEO and floorplan.
− Perform preparation and closing responsibilities for each scheduled Event including but not limited to the set up and break down of floorplan, sidework such as polishing of glassware and flatware and cleaning of the Event area.
− Maintain and ensure the overall cleanliness of assigned Event and the establishment.
− Be familiar with a wide range of serving style and techniques including French, Russian and American service styles in addition to buffet, butlered and receptions
− Assure the proper handling of VIP’s, recognizes repeat guests and protect their privacy and confidentiality.
− Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders.
− Maintain upkeep of Banquet equipment to ensure longest useable life.
− Monitor guest’s food and beverage and anticipates guest’s needs.
− Must be able to plan and organize efficiently and be able to work within the times specified in the BEO
− Must completely own an event’s success, from beginning to end.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Must retain and maintain complete knowledge of all food and beverage menu items.
− Check identification for proof of age when required.
− Provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
− Invite and welcome guests back upon completion of their visit.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring the PUBLIC into disrepute.
− Take action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Ensuring compliance to all hotel policies and procedures at all levels.
− All other responsibilities assigned by Management.
Behavior/Skills:
Personality:
− Passionate
− Curious
− Sincere
− Empathetic
− Social
Skills:
− High level of attention to detail, punctual and ability to follow BEO timing exactly.
− Maintain a high level of personal appearance and hygiene at all times.
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Possess excellent interpersonal and communication skills. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.
Qualifications:
− Minimum two years of Banquet experience at a similar level New York City hotel
− Strong food and beverage service experience. Knowledge of food, wines, beers and cocktails a plus.
− Able to work flexible hours required, sometimes long hours, nights, weekends and holidays.
− Computer literacy to include: Micros
− Ability to read, write and speak English fluently
OUR LEGACY + YOU = PUBLIC
A NEW WAY OF WORKING THAT WILL CHANGE EVERYTHING
Position: Banquet Server
Department/Outlet: Food & Beverage
Leader: Banquet Manager
Overview:
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you
Responsibilities:
− Provide service to and is accountable for an assigned Event according to that Event’s BEO and floorplan.
− Perform preparation and closing responsibilities for each scheduled Event including but not limited to the set up and break down of floorplan, sidework such as polishing of glassware and flatware and cleaning of the Event area.
− Maintain and ensure the overall cleanliness of assigned Event and the establishment.
− Be familiar with a wide range of serving style and techniques including French, Russian and American service styles in addition to buffet, butlered and receptions
− Assure the proper handling of VIP’s, recognizes repeat guests and protect their privacy and confidentiality.
− Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders.
− Maintain upkeep of Banquet equipment to ensure longest useable life.
− Monitor guest’s food and beverage and anticipates guest’s needs.
− Must be able to plan and organize efficiently and be able to work within the times specified in the BEO
− Must completely own an event’s success, from beginning to end.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Must retain and maintain complete knowledge of all food and beverage menu items.
− Check identification for proof of age when required.
− Provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
− Invite and welcome guests back upon completion of their visit.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring the PUBLIC into disrepute.
− Take action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Ensuring compliance to all hotel policies and procedures at all levels.
− All other responsibilities assigned by Management.
Behavior/Skills:
Personality:
− Passionate
− Curious
− Sincere
− Empathetic
− Social
Skills:
− High level of attention to detail, punctual and ability to follow BEO timing exactly.
− Maintain a high level of personal appearance and hygiene at all times.
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Possess excellent interpersonal and communication skills. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.
Qualifications:
− Minimum two years of Banquet experience at a similar level New York City hotel
− Strong food and beverage service experience. Knowledge of food, wines, beers and cocktails a plus.
− Able to work flexible hours required, sometimes long hours, nights, weekends and holidays.
− Computer literacy to include: Micros
− Ability to read, write and speak English fluently
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