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Category
Hotel
Cuisine
American
  • Summary
  • Description
  • Skills
Summary
Sommelier MGMT
Salary To be discussed
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 215 Chrystie St, New York, NY 10002, USA
Category Hotel
Cuisine American

Sommelier MGMT


Description
Overview:
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you.


Responsibilities:

− To be an ambassador for PUBLIC by meeting and exceeding the company core objectives and values. Must think and act like an owner.
− To be fully accountable for the people, product and profit within the hotel.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Provide service to and is accountable for an assigned section.
− Assist bartenders with wine service and tastings, open wine bottles and prepare the restaurant/bar for service each day.
− Ensure high level of cleanliness of wine cellar buckets and stands.
− Know the full wine list to assist guests with their choices; ability to make recommendations to quests for improved choices.
− Knowledgeable of all events and activities in the hotel.
− Provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
− Invite and welcome guests back upon completion of their visit.
− Perform all sequence of service duties in adherence to all company standards.
− Must be knowledgeable about the company you work for, i.e. locations, cuisine, etc.
− Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
− Ensure that company reporting systems are adhered to.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Ensure sanitation fundamentals and HD requirements that are set forth by PUBLIC local, state and federal regulations are in compliance.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received a tremendous value.
− Utilize opportunities to increase wine sales effectively and without pressure.
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring the PUBLIC into disrepute.
− Take action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIP’s, recognizes repeat guests and protect their privacy and confidentiality.
− Ensuring compliance to all hotel policies and procedures at all levels.
− All other responsibilities assigned by Management.

Behavior/Skills:

Personality:

− Passionate
− Curious
− Sincere
− Empathetic
− Social

Skills:

− Maintain a high level of personal appearance and hygiene at all times.
− Can actively use up selling techniques to exceed guest expectations and increase revenue.  
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Be attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Possess excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.


Overview:
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you.


Responsibilities:

− To be an ambassador for PUBLIC by meeting and exceeding the company core objectives and values. Must think and act like an owner.
− To be fully accountable for the people, product and profit within the hotel.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Provide service to and is accountable for an assigned section.
− Assist bartenders with wine service and tastings, open wine bottles and prepare the restaurant/bar for service each day.
− Ensure high level of cleanliness of wine cellar buckets and stands.
− Know the full wine list to assist guests with their choices; ability to make recommendations to quests for improved choices.
− Knowledgeable of all events and activities in the hotel.
− Provide friendly, courteous and professional service to all internal and external customers/guests, at all times.
− Invite and welcome guests back upon completion of their visit.
− Perform all sequence of service duties in adherence to all company standards.
− Must be knowledgeable about the company you work for, i.e. locations, cuisine, etc.
− Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
− Ensure that company reporting systems are adhered to.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Ensure sanitation fundamentals and HD requirements that are set forth by PUBLIC local, state and federal regulations are in compliance.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received a tremendous value.
− Utilize opportunities to increase wine sales effectively and without pressure.
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring the PUBLIC into disrepute.
− Take action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIP’s, recognizes repeat guests and protect their privacy and confidentiality.
− Ensuring compliance to all hotel policies and procedures at all levels.
− All other responsibilities assigned by Management.

Behavior/Skills:

Personality:

− Passionate
− Curious
− Sincere
− Empathetic
− Social

Skills:

− Maintain a high level of personal appearance and hygiene at all times.
− Can actively use up selling techniques to exceed guest expectations and increase revenue.  
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Be attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Possess excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.



Details
Salary To be discussed
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 215 Chrystie St, New York, NY 10002, USA
Category Hotel
Cuisine American

Skills
TIPS Awareness
Inventory Management
Open Table
Online Ordering
Catering Service
Advanced Knowledge of Wines
Advanced Beers/Spirits Knowledge
Fine Dining Experience
New York Restaurant experience
POS Systems
Able to lift 30+ pounds
Fast-Paced Experience
Fluent in English
TIPS Certification
Knowledge of Wine Pairings
Excellent customer service skills
By applying you confirm you have these skills.

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215 Chrystie St, New York, NY 10002, USA