Catering Sales Manager - Social

OVERVIEW
While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social…who love making others feel good.

We focus on the services that are universally appealing and appeal to people today, while doing away with services that are obsolete, superfluous or pretentious. We’re not about thread count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with white gloves on – we’re about delivering great coffee fast and hot.

For us, exceptional service is about getting everything you need and want, and nothing extraneous. Our service is personalized, with personalized attention and tailored solutions…because service is not ‘one size fits all’.

At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE
The Catering Sales Manager is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. This position offers a rare opportunity to be part of the latest venture from iconic hotelier Ian Schrager, requiring the successful applicant to work closely with the team to nurture and grow the brand.

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:
• Contribute to the strategic development of PUBLIC.
• Achieve individual and team quarterly booking and Activity quotas.
• Responsible for solicitation of new business.
• Responsible for maintenance and development of the Social Market.
• Work closely with Event and Wedding Planners to secure events
• Book and meticulously detail all Weddings, Bar/Bat Mitzvahs, Social Gatherings, etc.
• Responsible for site inspections, client entertaining, client visits, hosting receptions and FAM’s.
• Prepare and negotiate contracts with clients aligned with company standards and adherence to legal requirements, including holding clients accountable to minimums, etc.
• Generate traces for all group deadlines, creation of BEO and resumes, resolve guest issues and oversee deposit collection and rooming list.
• Handle phone and email inquiries adhering to the standards
• Flawless execution of events while coordinating every detail, changes, counts, etc. with hotel banquets, culinary and overall hotel operations team.
• Attend Weekly BEO, Pipeline, Catering Meetings
• Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues.
• All other responsibilities assigned by Management.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals and Health Department requirements that are set forth by PUBLIC, local, state and federal regulations are in compliance.
• Undertake regular internal inspections to ensure PUBLIC’s assets are well maintained and protected.
• Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring PUBLIC into disrepute.
• Take action in all matters related to the safety, security, satisfaction and well-being of team members, hotel guests and property. Respond swiftly and effectively in any hotel emergency or safety situations.
• Ensure compliance with all hotel policies and procedures at all levels.
• Must be knowledgeable about PUBLIC i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.

CORE COMPETENCIES
• Customer Focus
• Problem Solving
• Peer Relationships
• Time Management
• Composure
DIFFERENTIATING COMPETENCIES
• Business Acumen
• Drive for Results
• Leading and Influencing
• Building Effective Teams
• Presentation Skills

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (30) pounds; use hands; and reach with hands and arms.

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of four years’ sales leadership experience required
• A comprehensive, working knowledge of the hospitality business/hotel industry
• A Bachelor’s degree preferred, or equivalent, relevant experience commiserate with coursework
• Experience handling Kosher events preferred
• Computer literacy to include, but not limited to: Microsoft Word, Excel, and PowerPoint
• Experience with Delphi/Salesforce
• Ability to comprehend, read, write and speak English fluently

Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by their manager or department/division Head.

PUBLIC is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience and potential.

EEO M/F/M/V/D

OVERVIEW
While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted – from people who are passionate, sincere, curious, empathetic and social…who love making others feel good.

We focus on the services that are universally appealing and appeal to people today, while doing away with services that are obsolete, superfluous or pretentious. We’re not about thread count – we’re about a comfortable bed. We’re not about serving coffee in fine bone china with white gloves on – we’re about delivering great coffee fast and hot.

For us, exceptional service is about getting everything you need and want, and nothing extraneous. Our service is personalized, with personalized attention and tailored solutions…because service is not ‘one size fits all’.

At PUBLIC, guests get more than what is expected and much more than what has traditionally been customary.

SUMMARY/OBJECTIVE
The Catering Sales Manager is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. This position offers a rare opportunity to be part of the latest venture from iconic hotelier Ian Schrager, requiring the successful applicant to work closely with the team to nurture and grow the brand.

ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:
• Contribute to the strategic development of PUBLIC.
• Achieve individual and team quarterly booking and Activity quotas.
• Responsible for solicitation of new business.
• Responsible for maintenance and development of the Social Market.
• Work closely with Event and Wedding Planners to secure events
• Book and meticulously detail all Weddings, Bar/Bat Mitzvahs, Social Gatherings, etc.
• Responsible for site inspections, client entertaining, client visits, hosting receptions and FAM’s.
• Prepare and negotiate contracts with clients aligned with company standards and adherence to legal requirements, including holding clients accountable to minimums, etc.
• Generate traces for all group deadlines, creation of BEO and resumes, resolve guest issues and oversee deposit collection and rooming list.
• Handle phone and email inquiries adhering to the standards
• Flawless execution of events while coordinating every detail, changes, counts, etc. with hotel banquets, culinary and overall hotel operations team.
• Attend Weekly BEO, Pipeline, Catering Meetings
• Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues.
• All other responsibilities assigned by Management.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals and Health Department requirements that are set forth by PUBLIC, local, state and federal regulations are in compliance.
• Undertake regular internal inspections to ensure PUBLIC’s assets are well maintained and protected.
• Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring PUBLIC into disrepute.
• Take action in all matters related to the safety, security, satisfaction and well-being of team members, hotel guests and property. Respond swiftly and effectively in any hotel emergency or safety situations.
• Ensure compliance with all hotel policies and procedures at all levels.
• Must be knowledgeable about PUBLIC i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.

CORE COMPETENCIES
• Customer Focus
• Problem Solving
• Peer Relationships
• Time Management
• Composure
DIFFERENTIATING COMPETENCIES
• Business Acumen
• Drive for Results
• Leading and Influencing
• Building Effective Teams
• Presentation Skills

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (30) pounds; use hands; and reach with hands and arms.

EDUCATION AND EXPERIENCE REQUIREMENTS
• A minimum of four years’ sales leadership experience required
• A comprehensive, working knowledge of the hospitality business/hotel industry
• A Bachelor’s degree preferred, or equivalent, relevant experience commiserate with coursework
• Experience handling Kosher events preferred
• Computer literacy to include, but not limited to: Microsoft Word, Excel, and PowerPoint
• Experience with Delphi/Salesforce
• Ability to comprehend, read, write and speak English fluently

Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by their manager or department/division Head.

PUBLIC is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience and potential.

EEO M/F/M/V/D