Operations Manager

Our Story

Qbic Hotels is an adaptive re-use hotel brand in the mid-market segment that has pioneered the use of offsite construction targeted at building conversions. Sustainability combined with a quirky design style and innovation sit at the heart of the Qbic brand story. We combine this with forward thinking technology and our five best basics proposition: best bed, best shower, best wifi, perfectly clean and best service. The result is a top 10% Trip Advisor ranking, competitive build and operating costs and strong comparative revenues.

For further information on the concept please see www.qbichotels.com

About us
At Qbic we welcome character, so to be a true Qbic Ambassador and part of our senior management team we’re looking for someone who is:

Free-spirited - Following a natural sense of wonder and adventure
Independent - Exploring and expressing what’s true to you.
Neighbourly - Welcoming all to come as you are.
Green - 67% less carbon emissions than other hotels our size, and that’s not hot air…

We’re “people” people and we’re known for doing things differently, but most importantly we put people at the heart of everything we do.

So what does that really mean? A close-knit group of special people, with the freedom to be themselves and offer guests the warmth and generosity you’d expect from someone welcoming you into their home. We think that this is important as it elevates the Qbic experience and creates a more personal feel for guests. It also gives guests the feeling they are interacting with real people, who care, rather than corporate clones reading from a script.

About you
We are looking for bags of personality and positive attitude. A can-do attitude approach and enthusiasm, paired with a desire to do things well, creating a great guest experience will get you a long way. We’re an inclusive employer so want you to also feel welcome like our guests and free to be yourself.


About This Job
Functions as the second in command of the 148-bedroom hotel with responsibility for all aspects of the operation, including the guest journey and the team development, human resources, financial performance, sales and revenue generation and delivering a return on investment to Qbic Hotels. However a hands on and down to earth approach is also needed to ensure of product and team and support especially at peak times.

Ensures the implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, whilst helping to increase profit. Supports the General Manager in holding the team accountable for service execution and guides their individual professional development.

Builds guest and company loyalty through proactive communication, setting and managing expectations and delivering solid business results. The Operations Manager is also actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

- Systems, Knowledge & Experience
- Bachelor's degree in Hotel Management, or related major; 5-6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
- Operations Manager experience in a focused or full-service property. Lifestyle property experience also highly desired. Could also be a General Manager from a smaller hotel.
- Strong operational experience across all divisions of the hotel
- Ability to manage and control costs and achieve Budget and EBITDA
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance in a forward-thinking hotel brand(s).
- Trilingual: English, French and Dutch
- Can do positive attitude, self-starter, action and details orientated
- Strong understanding of market sector and Millennial Travellers needs, offering that ability to help evolve the Qbic product and ensure we are ahead of the curve.

About your Benefits:
- Fulltime job offer
- Competitive salaries with annual discretionary bonus
- A relaxed, cool uniform which you can personalise
- On the job training
- Laundry service for your working clothes
- 100% reimbursement work-private
- ECO cheques
- Hospitalization plan
- Laptop and mobile phone
- To be around like-minded people who want to offer great service

Our Story

Qbic Hotels is an adaptive re-use hotel brand in the mid-market segment that has pioneered the use of offsite construction targeted at building conversions. Sustainability combined with a quirky design style and innovation sit at the heart of the Qbic brand story. We combine this with forward thinking technology and our five best basics proposition: best bed, best shower, best wifi, perfectly clean and best service. The result is a top 10% Trip Advisor ranking, competitive build and operating costs and strong comparative revenues.

For further information on the concept please see www.qbichotels.com

About us
At Qbic we welcome character, so to be a true Qbic Ambassador and part of our senior management team we’re looking for someone who is:

Free-spirited - Following a natural sense of wonder and adventure
Independent - Exploring and expressing what’s true to you.
Neighbourly - Welcoming all to come as you are.
Green - 67% less carbon emissions than other hotels our size, and that’s not hot air…

We’re “people” people and we’re known for doing things differently, but most importantly we put people at the heart of everything we do.

So what does that really mean? A close-knit group of special people, with the freedom to be themselves and offer guests the warmth and generosity you’d expect from someone welcoming you into their home. We think that this is important as it elevates the Qbic experience and creates a more personal feel for guests. It also gives guests the feeling they are interacting with real people, who care, rather than corporate clones reading from a script.

About you
We are looking for bags of personality and positive attitude. A can-do attitude approach and enthusiasm, paired with a desire to do things well, creating a great guest experience will get you a long way. We’re an inclusive employer so want you to also feel welcome like our guests and free to be yourself.


About This Job
Functions as the second in command of the 148-bedroom hotel with responsibility for all aspects of the operation, including the guest journey and the team development, human resources, financial performance, sales and revenue generation and delivering a return on investment to Qbic Hotels. However a hands on and down to earth approach is also needed to ensure of product and team and support especially at peak times.

Ensures the implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, whilst helping to increase profit. Supports the General Manager in holding the team accountable for service execution and guides their individual professional development.

Builds guest and company loyalty through proactive communication, setting and managing expectations and delivering solid business results. The Operations Manager is also actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

- Systems, Knowledge & Experience
- Bachelor's degree in Hotel Management, or related major; 5-6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
- Operations Manager experience in a focused or full-service property. Lifestyle property experience also highly desired. Could also be a General Manager from a smaller hotel.
- Strong operational experience across all divisions of the hotel
- Ability to manage and control costs and achieve Budget and EBITDA
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance in a forward-thinking hotel brand(s).
- Trilingual: English, French and Dutch
- Can do positive attitude, self-starter, action and details orientated
- Strong understanding of market sector and Millennial Travellers needs, offering that ability to help evolve the Qbic product and ensure we are ahead of the curve.

About your Benefits:
- Fulltime job offer
- Competitive salaries with annual discretionary bonus
- A relaxed, cool uniform which you can personalise
- On the job training
- Laundry service for your working clothes
- 100% reimbursement work-private
- ECO cheques
- Hospitalization plan
- Laptop and mobile phone
- To be around like-minded people who want to offer great service