Qbic Manchester - One Team Brand Cover
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Front Office Duty Manager

Location
Summary
Front Office Duty Manager
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Manchester, UK

Front Office Duty Manager


Description

Our Story
Qbic Hotels is an adaptive re-use hotel brand in the mid-market segment that has pioneered the use of offsite construction targeted at building conversions. Sustainability combined with a quirky design style and innovation sit at the heart of the Qbic brand story. We combine this with forward thinking technology and our five best basics proposition: best bed, best shower, best wifi, perfectly clean and best service. The result is a top 10% Trip Advisor ranking, competitive build and operating costs and strong comparative revenues. For further information on the concept please see www.qbichotels.com

About us
At Qbic we welcome character, so to be a true Qbic Ambassador and part of our senior management team we’re looking for someone who is:

• Free-spirited - Following a natural sense of wonder and adventure
• Independent - Exploring and expressing what’s true to you.
• Neighbourly - Welcoming all to come as you are.
• Green - 67% less carbon emissions than other hotels our size, and that’s not hot air…

We’re “people” people and we’re known for doing things differently, but most importantly we put people at the heart of everything we do.

So what does that really mean?
A close-knit group of special people, with the freedom to be themselves and offer guests the warmth and generosity you’d expect from someone welcoming you into their home. We think that this is important as it elevates the Qbic experience and creates a more personal feel for guests. It also gives guests the feeling they are interacting with real people, who care, rather than corporate clones reading from a script.

About you
We are looking for bags of personality and positive attitude. A can-do attitude approach and enthusiasm, paired with a desire to do things well, creating a great guest experience will get you a long way. We’re an inclusive employer so want you to also feel welcome like our guests and free to be yourself. We are looking for someone who consistently delivers outstanding guest service and is able to personalise their approach to guests. We want flair!

About This Job

Focussing on all front office duties including welcoming guests in to the hotel, supporting them through the check in process and being on hand should they need anything. The Duty Manager will be the go to person during a shift for our Qrew and will support our onsite Restaurant & Bar Motley as and when required. You will be the guru on our Property Management System and support the Operations Manager to train and develop the Front Office Qrew

 

We want to hire GREAT people who can:
• Be passionate about their role and responsibilities
• Make everyone feel welcome and instantly at ease
• Embrace a more relaxed environment, without relaxing the standards
• Bring charisma to the room and knows how to hold a great conversation
• Be inspiring and makes the “everyday” feel special
• Be well organised in how you operate
• Live our values by being green and community minded
• Be open minded and flexible in the duties they cover
• Handle money like you work in a Bank
• Solve problems in a logical and guest focused way


Systems, Knowledge & Experience
• 2 years experience of working in a Hotel Front Office environment

• 2 years Hotel Duty Management experience

• Strong working knowledge of PMS's and other related IT and systems.
• Strong operational experience of managing front desk operations ideally utilising a guest self check-in option.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• European Foreign language(s) an advantage but not essential
• Can do positive attitude, self-starter, action and details orientated
• Ability to work in a brand that wants to stay ahead of the curve, therefore updating and perfecting our systems and processes and taking risks in trying new ideas and trialling new IT.

If you can do all of that… you’re perfect to join our team!

About your Benefits:
• Competitive pay
• The ability to earn more as you learn whilst having a more varied role
• Tasty free meals on duty
• Refer a friend bonus scheme
• Incentive schemes and a share of the gratuities
• A relaxed, cool uniform which you can personalise
• On the job training
• We’re a fast growing business that encourages our people to grow with us. To be part of the future and something refreshing and different
• To be around like-minded people who want to offer great service

Our Story
Qbic Hotels is an adaptive re-use hotel brand in the mid-market segment that has pioneered the use of offsite construction targeted at building conversions. Sustainability combined with a quirky design style and innovation sit at the heart of the Qbic brand story. We combine this with forward thinking technology and our five best basics proposition: best bed, best shower, best wifi, perfectly clean and best service. The result is a top 10% Trip Advisor ranking, competitive build and operating costs and strong comparative revenues. For further information on the concept please see www.qbichotels.com

About us
At Qbic we welcome character, so to be a true Qbic Ambassador and part of our senior management team we’re looking for someone who is:

• Free-spirited - Following a natural sense of wonder and adventure
• Independent - Exploring and expressing what’s true to you.
• Neighbourly - Welcoming all to come as you are.
• Green - 67% less carbon emissions than other hotels our size, and that’s not hot air…

We’re “people” people and we’re known for doing things differently, but most importantly we put people at the heart of everything we do.

So what does that really mean?
A close-knit group of special people, with the freedom to be themselves and offer guests the warmth and generosity you’d expect from someone welcoming you into their home. We think that this is important as it elevates the Qbic experience and creates a more personal feel for guests. It also gives guests the feeling they are interacting with real people, who care, rather than corporate clones reading from a script.

About you
We are looking for bags of personality and positive attitude. A can-do attitude approach and enthusiasm, paired with a desire to do things well, creating a great guest experience will get you a long way. We’re an inclusive employer so want you to also feel welcome like our guests and free to be yourself. We are looking for someone who consistently delivers outstanding guest service and is able to personalise their approach to guests. We want flair!

About This Job

Focussing on all front office duties including welcoming guests in to the hotel, supporting them through the check in process and being on hand should they need anything. The Duty Manager will be the go to person during a shift for our Qrew and will support our onsite Restaurant & Bar Motley as and when required. You will be the guru on our Property Management System and support the Operations Manager to train and develop the Front Office Qrew

 

We want to hire GREAT people who can:
• Be passionate about their role and responsibilities
• Make everyone feel welcome and instantly at ease
• Embrace a more relaxed environment, without relaxing the standards
• Bring charisma to the room and knows how to hold a great conversation
• Be inspiring and makes the “everyday” feel special
• Be well organised in how you operate
• Live our values by being green and community minded
• Be open minded and flexible in the duties they cover
• Handle money like you work in a Bank
• Solve problems in a logical and guest focused way


Systems, Knowledge & Experience
• 2 years experience of working in a Hotel Front Office environment

• 2 years Hotel Duty Management experience

• Strong working knowledge of PMS's and other related IT and systems.
• Strong operational experience of managing front desk operations ideally utilising a guest self check-in option.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• European Foreign language(s) an advantage but not essential
• Can do positive attitude, self-starter, action and details orientated
• Ability to work in a brand that wants to stay ahead of the curve, therefore updating and perfecting our systems and processes and taking risks in trying new ideas and trialling new IT.

If you can do all of that… you’re perfect to join our team!

About your Benefits:
• Competitive pay
• The ability to earn more as you learn whilst having a more varied role
• Tasty free meals on duty
• Refer a friend bonus scheme
• Incentive schemes and a share of the gratuities
• A relaxed, cool uniform which you can personalise
• On the job training
• We’re a fast growing business that encourages our people to grow with us. To be part of the future and something refreshing and different
• To be around like-minded people who want to offer great service


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Manchester, UK

Skills
Fast-Paced Experience
Hotel experience
cash handling
Front Office
PMS Experience
Duty Management
Property Management System
By applying you confirm you have these skills.

Manchester, UK