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Reservation Agent
Summary
Reservation Agent
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
| Location | 42 Adler St, Whitechapel, London E1 1EE, UK |
Reservation Agent
Description
About us
At Qbic we welcome character, so to be a true Qbic Ambassador and part of our Qrew we’re looking for people who are:
• Free-spirited - Following a natural sense of wonder and adventure
• Independent - Exploring and expressing what’s true to you.
• Neighbourly - Welcoming all to come as you are.
• Genuine – a natural and honest experience without any pretence
We’re “people” people and we’re known for doing things differently, but most importantly we put people at the heart of everything we do.
So what does that really mean?
A close-knit group of special people, with the freedom to be themselves and offer guests the warmth and generosity you’d expect from someone welcoming you into their home. We think that this is important as it elevates the Qbic experience and creates a more personal feel for guests. It also gives guests the feeling they are interacting with real people, who care, rather than corporate clones reading from a script.
About This Job
We are recruiting for a full time French speaking Reservations Agent to join our vibrant, successful and passionate team at Qbic Head Office. Working a variety of straight shifts from 8.00am – 8.00pm a Reservations Agent is to be the welcoming personality on the phone, having the ability to communicate the essence of the Qbic experience, simultaneously helping to contribute to the growth of rooms and accommodation business, maximising our occupancy and revenue.
About you
We are looking for bags of personality and positive attitude. A can-do attitude approach and enthusiasm, paired with a desire to do things well, creating a great guest experience will get you a long way. We’re an inclusive employer so want you to also feel welcome like our guests and free to be yourself.
We want to hire GREAT people who can:
• Be passionate about their role and responsibilities
• Make everyone feel welcome and instantly at ease
• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner.
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Solid knowledge of using PMS and Reservation systems as well as being generally tech savvy.
• Great communication skills. Excellent English and French (written and spoken) is essential, however other European languages are a bonus.
• Become fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Embrace a more relaxed environment, without relaxing the standards
• Show their charisma down the phoneline and knows how to hold a great conversation, essential for clinching the deal
• Be well organised in how you operate
• Live our values by being green and community minded
• Be open minded and flexible in the duties they cover
• Solve problems in a logical and guest focused way
• Be able to serve basic drinks and serve simple snacks with flair
If you can do all of that… you’re perfect to join our team!
About your Benefits:
• Competitive salaries and additional incentives
• Refer a friend bonus scheme
• On the job training
• We’re a fast-growing business that encourages our people to grow with us. To be part of the future and something refreshing and different
• To be around like-minded people who want to offer great service
About us
At Qbic we welcome character, so to be a true Qbic Ambassador and part of our Qrew we’re looking for people who are:
• Free-spirited - Following a natural sense of wonder and adventure
• Independent - Exploring and expressing what’s true to you.
• Neighbourly - Welcoming all to come as you are.
• Genuine – a natural and honest experience without any pretence
We’re “people” people and we’re known for doing things differently, but most importantly we put people at the heart of everything we do.
So what does that really mean?
A close-knit group of special people, with the freedom to be themselves and offer guests the warmth and generosity you’d expect from someone welcoming you into their home. We think that this is important as it elevates the Qbic experience and creates a more personal feel for guests. It also gives guests the feeling they are interacting with real people, who care, rather than corporate clones reading from a script.
About This Job
We are recruiting for a full time French speaking Reservations Agent to join our vibrant, successful and passionate team at Qbic Head Office. Working a variety of straight shifts from 8.00am – 8.00pm a Reservations Agent is to be the welcoming personality on the phone, having the ability to communicate the essence of the Qbic experience, simultaneously helping to contribute to the growth of rooms and accommodation business, maximising our occupancy and revenue.
About you
We are looking for bags of personality and positive attitude. A can-do attitude approach and enthusiasm, paired with a desire to do things well, creating a great guest experience will get you a long way. We’re an inclusive employer so want you to also feel welcome like our guests and free to be yourself.
We want to hire GREAT people who can:
• Be passionate about their role and responsibilities
• Make everyone feel welcome and instantly at ease
• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner.
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Solid knowledge of using PMS and Reservation systems as well as being generally tech savvy.
• Great communication skills. Excellent English and French (written and spoken) is essential, however other European languages are a bonus.
• Become fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Embrace a more relaxed environment, without relaxing the standards
• Show their charisma down the phoneline and knows how to hold a great conversation, essential for clinching the deal
• Be well organised in how you operate
• Live our values by being green and community minded
• Be open minded and flexible in the duties they cover
• Solve problems in a logical and guest focused way
• Be able to serve basic drinks and serve simple snacks with flair
If you can do all of that… you’re perfect to join our team!
About your Benefits:
• Competitive salaries and additional incentives
• Refer a friend bonus scheme
• On the job training
• We’re a fast-growing business that encourages our people to grow with us. To be part of the future and something refreshing and different
• To be around like-minded people who want to offer great service
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
| Location | 42 Adler St, Whitechapel, London E1 1EE, UK |
Skills
Fast-Paced Experience
PMS knowledge
French Written and Spoken
By applying you confirm you have these skills.
Qbic - Reservations
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
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42 Adler St, Whitechapel, London E1 1EE, UK