Assistant IT Manager

Do you understand the complicated and are you able to make it sound simple? Can you be our IT Guru and keep our systems and hardware running smoothly whilst managing and executing projects? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

Our Information Technology Team are dynamic professionals with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As  an Assistant IT Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

POSITION PURPOSE

This position should take pride in them on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests / associates.

 

MAIN RESPONSABILITIES

 

·         Serve as primary contact for all servicing of computer PC hardware / software.

·         Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts.

·         Maintain a sufficient inventory of computer related supplies.

·         Maintain a log of all computer hardware / software and a log of all services calls on computer hardware / software.

·         Manage the configuration records, programme files and data files on the computer system.

·         Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions.

·         Install and test corporate approved programme changes to the hotel computer systems.

·         Investigate and report software problems to the vendor, area corporate office.

·         Train selected hotel employees to take on major responsibilities of system managing in his absence.

·         Maintain technical and user documentation, system reports and newsletters.

·         Complete and distribute monthly activities report to your manager.

·         Maintain security and educate associates against IT pitfalls.

·         To be well organized and proactive in providing timely efficient and accurate IT support to hotel guests and administrative staff

·         To be Involved in day-to-day operations from root level to projects

·         To attend a daily briefing with the Operations team to recapitulate tasks and activity.

·         To attend trainings as and when required.

·         To be an ambassador of the hotel, in and outside the work place.

·         To maintain an atmosphere of high morale and a happy working relationship among the team.

·         Report suspicious characters or suspect packages.

·         To report for duty punctually wearing the correct uniform and name tag.

·         To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.

·         To provide friendly, courteous and professional service at all times.

·         To maintain good working relationships with all colleagues.

·         To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned.

  PROFILE REQUIRED

 

Education

·         Degree or Diploma in Information technology. Network skills having CCNA certified will be a added advantage.

Experience      

·         At least 3 years of experience within the hospitality industry as Assistant IT Manager

 

Key Competencies

·         To have Excellent working knowledge of all Microsoft Office full suites

·         To have Excellent working knowledge in networking skills

·         To have working knowledge in EMMA PMS application

·         To have Excellent working knowledge in Aruba Wireless controllers, Ving card Assabloy, keycard system, Hoist IPTV Systems, Avaya PABX Systems

·         Communication skills

·         Organisational skills

·         Information system knowledge

·         Guest focus

·         Problem solving skills

 

Other skills (Language, Computers)

·         Must be able to speak, read, write and understand English.

·         Good to be able to troubleshoot issues and deliver support to admin staffs.

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Do you understand the complicated and are you able to make it sound simple? Can you be our IT Guru and keep our systems and hardware running smoothly whilst managing and executing projects? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

Our Information Technology Team are dynamic professionals with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As  an Assistant IT Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

POSITION PURPOSE

This position should take pride in them on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests / associates.

 

MAIN RESPONSABILITIES

 

·         Serve as primary contact for all servicing of computer PC hardware / software.

·         Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts.

·         Maintain a sufficient inventory of computer related supplies.

·         Maintain a log of all computer hardware / software and a log of all services calls on computer hardware / software.

·         Manage the configuration records, programme files and data files on the computer system.

·         Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions.

·         Install and test corporate approved programme changes to the hotel computer systems.

·         Investigate and report software problems to the vendor, area corporate office.

·         Train selected hotel employees to take on major responsibilities of system managing in his absence.

·         Maintain technical and user documentation, system reports and newsletters.

·         Complete and distribute monthly activities report to your manager.

·         Maintain security and educate associates against IT pitfalls.

·         To be well organized and proactive in providing timely efficient and accurate IT support to hotel guests and administrative staff

·         To be Involved in day-to-day operations from root level to projects

·         To attend a daily briefing with the Operations team to recapitulate tasks and activity.

·         To attend trainings as and when required.

·         To be an ambassador of the hotel, in and outside the work place.

·         To maintain an atmosphere of high morale and a happy working relationship among the team.

·         Report suspicious characters or suspect packages.

·         To report for duty punctually wearing the correct uniform and name tag.

·         To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.

·         To provide friendly, courteous and professional service at all times.

·         To maintain good working relationships with all colleagues.

·         To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned.

  PROFILE REQUIRED

 

Education

·         Degree or Diploma in Information technology. Network skills having CCNA certified will be a added advantage.

Experience      

·         At least 3 years of experience within the hospitality industry as Assistant IT Manager

 

Key Competencies

·         To have Excellent working knowledge of all Microsoft Office full suites

·         To have Excellent working knowledge in networking skills

·         To have working knowledge in EMMA PMS application

·         To have Excellent working knowledge in Aruba Wireless controllers, Ving card Assabloy, keycard system, Hoist IPTV Systems, Avaya PABX Systems

·         Communication skills

·         Organisational skills

·         Information system knowledge

·         Guest focus

·         Problem solving skills

 

Other skills (Language, Computers)

·         Must be able to speak, read, write and understand English.

·         Good to be able to troubleshoot issues and deliver support to admin staffs.

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.