Telephone Operator

·         Provides courteous service to customers by operating the switchboard according to the standards.

·         Communicates clearly and courteously using up-beat tone.

·         Demonstrates fluency in the use of equipment.

·         Transfers incoming calls promptly to the appropriate extension.

·         Assists guests to make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.

·         Responds to customers’ questions regarding the hotel, in-house facilities and local events.

·         Takes and delivers accurate and complete messages.

·         Accepts, records and executes wake-up calls, insuring the guest is awakened as requested.

·         Knows well the Room service menu.

·         Ensures that Room service orders are taken care of promptly.

·         Monitors the One Touch Service Application Request Manager; acknowledges and responds to requests immediately.

·         Is fully aware of Radisson Blu service concepts.

·         Is fully aware of and knows how to handle all current and future hotel promotions.

·         Increases hotel revenue by promoting food and drink alternatives within the hotel.

·         Knows the names of key people within The Radisson Hotel Group.

·         Demonstrates teamwork by co-operating and assisting colleagues as needed.

·         Handles difficult situations effectively.

·         Demonstrates working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests.

·         Uses the “Making it right” approach to respond to negative comments and complaints and notifies Service Manager immediately for appropriate follow-up.

·         Provides courteous service to customers by operating the switchboard according to the standards.

·         Communicates clearly and courteously using up-beat tone.

·         Demonstrates fluency in the use of equipment.

·         Transfers incoming calls promptly to the appropriate extension.

·         Assists guests to make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.

·         Responds to customers’ questions regarding the hotel, in-house facilities and local events.

·         Takes and delivers accurate and complete messages.

·         Accepts, records and executes wake-up calls, insuring the guest is awakened as requested.

·         Knows well the Room service menu.

·         Ensures that Room service orders are taken care of promptly.

·         Monitors the One Touch Service Application Request Manager; acknowledges and responds to requests immediately.

·         Is fully aware of Radisson Blu service concepts.

·         Is fully aware of and knows how to handle all current and future hotel promotions.

·         Increases hotel revenue by promoting food and drink alternatives within the hotel.

·         Knows the names of key people within The Radisson Hotel Group.

·         Demonstrates teamwork by co-operating and assisting colleagues as needed.

·         Handles difficult situations effectively.

·         Demonstrates working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests.

·         Uses the “Making it right” approach to respond to negative comments and complaints and notifies Service Manager immediately for appropriate follow-up.