Telephone Operator

*Provides courteous service to customers by operating the switchboard according to standards.
*Communicates clearly and courteously.
*Demonstrates fluency in the use of equipment.
*Transfers incoming calls promptly to the appropriate extension.
*Assists customers to make long-distance calls by instructing them on the appropriate procedures and/or placing calls for them.
*Responds to customer questions regarding the hotel, in-house facilities and local events.
*Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
*Takes and delivers accurate and complete messages.
*Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.
*Communicates with authorised employees by using paging system and/or radio.
*Follows established hotel security and safety policies as required.
*Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
*Prepares lists and reports as requested.
*Checks the daily arrival list.
*Practices ‘Yes I Can’ attitude.
*Adheres to RHG’s Responsible Business ethics.

*Provides courteous service to customers by operating the switchboard according to standards.
*Communicates clearly and courteously.
*Demonstrates fluency in the use of equipment.
*Transfers incoming calls promptly to the appropriate extension.
*Assists customers to make long-distance calls by instructing them on the appropriate procedures and/or placing calls for them.
*Responds to customer questions regarding the hotel, in-house facilities and local events.
*Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
*Takes and delivers accurate and complete messages.
*Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.
*Communicates with authorised employees by using paging system and/or radio.
*Follows established hotel security and safety policies as required.
*Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
*Prepares lists and reports as requested.
*Checks the daily arrival list.
*Practices ‘Yes I Can’ attitude.
*Adheres to RHG’s Responsible Business ethics.