Radisson Blu Hotel - Dubai Media City - Food & Beverage Brand Cover
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F&B Captain

Summary
F&B Captain
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Dubai Media City - Dubai - United Arab Emirates

F&B Captain


Description

TASKS, DUTIES AND RESPONSIBILITIES SUPERVISE SERVICE AND WAITSTAFF AND SERVICE GUESTS IN THE RESTAURANT TO MAXIMISE SATISFACTION AND PROFITABILITY

 

  • Ensures that guests receives quality service by providing work direction for restaurant staff
  • Supervises wait staff and bus persons, verifying that their workstations are stocked neat and orderly
  • Ensures that the dining room is ready for guests by checking overall condition of restaurant regularly
  • Insures that restaurant premises is in neat and orderly condition at all times
  • Provides guests with quality service by monitoring staff assignments and Responsiveness
  • Performs all service duties of the restaurant

 

  • Actively pushes high profit food and beverage items, and informs staff of such to increase sales
  • Greets and seats guests, and makes sure that they receive prompt, courteous and efficient service
  • Seeks appropriate opportunities to communicate with guests to personalize the restaurant service
  • Keeps restaurant premises, FF&E, silver, glass, porcelain etc. clean and in good working order
  • Ensures readiness and compliance among all staff
  • Utilizes supervisory skills, effective communication, and motivation to maximize employee productivity and satisfaction

 

LAWS, REGULATIONS AND POLICIES

 

  • Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations

 

HUMAN RESOURCES MANAGEMENT

 

  • Checks that staff meets and exceeds guest expectations by training and inspiring staff on the job to provide Yes I Can! service
  • Identifies, and is asked by Restaurant Manager to carry out skills training to provide consistent, knowledgeable, and reliable service
  • Proactively coaches effective employee relations between kitchen production and restaurant service
  • Looks for ways to motivate and challenge employees

 

HEALTH AND SAFETY

 

  • Reports all potential and real hazards immediately
  • Fully understands the hotel’s fire, emergency, and bomb procedures
  • Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
  • Coaches employees to work in a safe manner that does not harm or injure self or others

 

 

 

  • Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
  • Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department

 

MISCELLANEOUS

 

  • To work pro-actively to minimize complaints from guests
  • Stays abreast of applicable liquor laws, hotel rules and restaurant limitations
  • Checks that all food and beverage sales is registered and paid for appropriately
  • Checks the restaurant reservations to be aware of VIP guests, and uses name when appropriate
  • Attends meetings and training required by the Restaurant Manager
  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests
  • Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Restaurant Manager
  • Continuously seeks to endeavor and improve knowledge of own job function
  • Is well updated on, and possesses solid knowledge of the following:

Ø  Hotel fire, bomb and emergency procedures

Ø  Hotel health and safety policies and procedures

Ø  Hotel facilities and nearby sights of interest and importance                        (i.e. hospitals, stations, tourist sights)

Ø  Current alcohol and liquor licensing

Ø  Accepted methods of payment by the hotel

Ø  Hotel and corporate marketing and promotional programs

Ø  Corporate clients, returning guests, and guests generating high business

TASKS, DUTIES AND RESPONSIBILITIES SUPERVISE SERVICE AND WAITSTAFF AND SERVICE GUESTS IN THE RESTAURANT TO MAXIMISE SATISFACTION AND PROFITABILITY

 

  • Ensures that guests receives quality service by providing work direction for restaurant staff
  • Supervises wait staff and bus persons, verifying that their workstations are stocked neat and orderly
  • Ensures that the dining room is ready for guests by checking overall condition of restaurant regularly
  • Insures that restaurant premises is in neat and orderly condition at all times
  • Provides guests with quality service by monitoring staff assignments and Responsiveness
  • Performs all service duties of the restaurant

 

  • Actively pushes high profit food and beverage items, and informs staff of such to increase sales
  • Greets and seats guests, and makes sure that they receive prompt, courteous and efficient service
  • Seeks appropriate opportunities to communicate with guests to personalize the restaurant service
  • Keeps restaurant premises, FF&E, silver, glass, porcelain etc. clean and in good working order
  • Ensures readiness and compliance among all staff
  • Utilizes supervisory skills, effective communication, and motivation to maximize employee productivity and satisfaction

 

LAWS, REGULATIONS AND POLICIES

 

  • Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations

 

HUMAN RESOURCES MANAGEMENT

 

  • Checks that staff meets and exceeds guest expectations by training and inspiring staff on the job to provide Yes I Can! service
  • Identifies, and is asked by Restaurant Manager to carry out skills training to provide consistent, knowledgeable, and reliable service
  • Proactively coaches effective employee relations between kitchen production and restaurant service
  • Looks for ways to motivate and challenge employees

 

HEALTH AND SAFETY

 

  • Reports all potential and real hazards immediately
  • Fully understands the hotel’s fire, emergency, and bomb procedures
  • Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
  • Coaches employees to work in a safe manner that does not harm or injure self or others

 

 

 

  • Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
  • Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department

 

MISCELLANEOUS

 

  • To work pro-actively to minimize complaints from guests
  • Stays abreast of applicable liquor laws, hotel rules and restaurant limitations
  • Checks that all food and beverage sales is registered and paid for appropriately
  • Checks the restaurant reservations to be aware of VIP guests, and uses name when appropriate
  • Attends meetings and training required by the Restaurant Manager
  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests
  • Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Restaurant Manager
  • Continuously seeks to endeavor and improve knowledge of own job function
  • Is well updated on, and possesses solid knowledge of the following:

Ø  Hotel fire, bomb and emergency procedures

Ø  Hotel health and safety policies and procedures

Ø  Hotel facilities and nearby sights of interest and importance                        (i.e. hospitals, stations, tourist sights)

Ø  Current alcohol and liquor licensing

Ø  Accepted methods of payment by the hotel

Ø  Hotel and corporate marketing and promotional programs

Ø  Corporate clients, returning guests, and guests generating high business


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Dubai Media City - Dubai - United Arab Emirates

Skills
Microsoft Office
Fast-Paced Experience
By applying you confirm you have these skills.

expired job post
Dubai Media City - Dubai - United Arab Emirates