Salary | To be discussed |
Schedule | Full Time |
Experience | Minimum 2 years of experience |
Location | Dubai Media City - Dubai - United Arab Emirates |
KEY RESPONSIBILITIES:
· Provide courteous assistance with luggage, rooming and guest relations.
· Checks the daily arrival list
· Assists guests with luggage to the front desk
· Escorts guests to room, placing luggage in room
· Inspects guest room for order and adequate supplies and informs guests of room amenities
· Leaves customer room key and welcome card
· Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort
· Collects and returns outgoing guest laundry and dry cleaning
· Pages guests in lobby or other areas as needed
· Maintains the appearance of the hotel lobby and entrance
· Refills and replaces promotional material as needed
· Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture
· Observes and changes light bulbs in corridors and guest rooms if necessary
· Keeps luggage storage room clean and tidy.
· Ensures the efficient delivery and collection of group luggage
· Facilitates prompt check-out by assisting guests
· Assists guests with luggage to the taxi or car, when the account has been settled
· Assists guests to bring luggage from room to hotel entrance and receive luggage when requested; issues completed claim checks to guests when storing luggage
· Ensures that hotel flags are raised at the appropriate time each day
· Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies
SKILL AND KNOWLEDGE
· Is fully conversant with the hotel reservation system
· Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment
SECURITY, HEALTH AND SAFETY
· Ensures that own cash is secure at all times
· Ensures all discrepancies in own cash are declared to the Service Manager and Controller
· Ensures that guest details are not disclosed
· Maintains high confidentiality in regards to guest privacy
· Reports any suspicious behavior of guests and staff to the Service Manager, and Security
· Notifies Service Manager and Executive Housekeeper regarding lost and found objects
· Ensures that all potential and real hazards are reported appropriately immediately
· Fully understands the hotel’s fire, emergency, and bomb procedures
· Follows emergency procedures to provide for the security and safety of guests and employees
· Works in a safe manner that does not harm or injure self or others
· Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
· Anticipates possible and probable hazards and conditions and notifies the Service Manager
· Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
GUEST RELATIONS
· Acquires and uses information from the Concierge’s updated database of regular guests and VIP guests to provide personalized service
· Welcomes and escorts guests upon arrival; exhibits courteous manners
· Promotes Radisson Blu Hotels by inviting guests to return
· Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel restaurants and other services to customers.
· Knows how to handle “no excuse”, and is able to change and/or repair TV’s, deal with radios in guest rooms, etc.
· Keeps self-updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance
· Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information
· Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels
· Knows the names of key people within Radisson Blu
· Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager, and appropriate Department Head immediately for appropriate follow-up
MISCELLANEUS
· Updates self on guest room availability
· Updates self on conference, banqueting and other events in the hotel
· Is fully aware of Radisson Blu service concepts
· Is fully aware of all current hotel promotions
· Communicates effectively with customers, colleagues, and supervisors
· Demonstrates teamwork by co-operating and assisting Front Office colleagues as needed
· Attends meetings and training required by the Concierge or Service Manager
· Accepts flexible work schedule necessary for uninterrupted service to hotel guests
· Maintains own working areas, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager
· Continuously seeks to endeavor professionalism in own job function
KEY RESPONSIBILITIES:
· Provide courteous assistance with luggage, rooming and guest relations.
· Checks the daily arrival list
· Assists guests with luggage to the front desk
· Escorts guests to room, placing luggage in room
· Inspects guest room for order and adequate supplies and informs guests of room amenities
· Leaves customer room key and welcome card
· Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort
· Collects and returns outgoing guest laundry and dry cleaning
· Pages guests in lobby or other areas as needed
· Maintains the appearance of the hotel lobby and entrance
· Refills and replaces promotional material as needed
· Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture
· Observes and changes light bulbs in corridors and guest rooms if necessary
· Keeps luggage storage room clean and tidy.
· Ensures the efficient delivery and collection of group luggage
· Facilitates prompt check-out by assisting guests
· Assists guests with luggage to the taxi or car, when the account has been settled
· Assists guests to bring luggage from room to hotel entrance and receive luggage when requested; issues completed claim checks to guests when storing luggage
· Ensures that hotel flags are raised at the appropriate time each day
· Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies
SKILL AND KNOWLEDGE
· Is fully conversant with the hotel reservation system
· Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment
SECURITY, HEALTH AND SAFETY
· Ensures that own cash is secure at all times
· Ensures all discrepancies in own cash are declared to the Service Manager and Controller
· Ensures that guest details are not disclosed
· Maintains high confidentiality in regards to guest privacy
· Reports any suspicious behavior of guests and staff to the Service Manager, and Security
· Notifies Service Manager and Executive Housekeeper regarding lost and found objects
· Ensures that all potential and real hazards are reported appropriately immediately
· Fully understands the hotel’s fire, emergency, and bomb procedures
· Follows emergency procedures to provide for the security and safety of guests and employees
· Works in a safe manner that does not harm or injure self or others
· Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
· Anticipates possible and probable hazards and conditions and notifies the Service Manager
· Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
GUEST RELATIONS
· Acquires and uses information from the Concierge’s updated database of regular guests and VIP guests to provide personalized service
· Welcomes and escorts guests upon arrival; exhibits courteous manners
· Promotes Radisson Blu Hotels by inviting guests to return
· Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel restaurants and other services to customers.
· Knows how to handle “no excuse”, and is able to change and/or repair TV’s, deal with radios in guest rooms, etc.
· Keeps self-updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance
· Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information
· Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels
· Knows the names of key people within Radisson Blu
· Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager, and appropriate Department Head immediately for appropriate follow-up
MISCELLANEUS
· Updates self on guest room availability
· Updates self on conference, banqueting and other events in the hotel
· Is fully aware of Radisson Blu service concepts
· Is fully aware of all current hotel promotions
· Communicates effectively with customers, colleagues, and supervisors
· Demonstrates teamwork by co-operating and assisting Front Office colleagues as needed
· Attends meetings and training required by the Concierge or Service Manager
· Accepts flexible work schedule necessary for uninterrupted service to hotel guests
· Maintains own working areas, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager
· Continuously seeks to endeavor professionalism in own job function
Salary | To be discussed |
Schedule | Full Time |
Experience | Minimum 2 years of experience |
Location | Dubai Media City - Dubai - United Arab Emirates |