Radisson Blu Hotel - Dubai Media City - Rooms Brand Cover
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Bellboy

Summary
Bellboy
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Dubai Media City - Dubai - United Arab Emirates

Bellboy


Description

KEY RESPONSIBILITIES:

 

·         Provide courteous assistance with luggage, rooming and guest relations.

·         Checks the daily arrival list

·         Assists guests with luggage to the front desk

·         Escorts guests to room, placing luggage in room

·         Inspects guest room for order and adequate supplies and informs guests of room amenities

·         Leaves customer room key and welcome card

·         Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort

·         Collects and returns outgoing guest laundry and dry cleaning

·         Pages guests in lobby or other areas as needed

·         Maintains the appearance of the hotel lobby and entrance

·         Refills and replaces promotional material as needed

·         Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture

·         Observes and changes light bulbs in corridors and guest rooms if necessary

·         Keeps luggage storage room clean and tidy.

·         Ensures the efficient delivery and collection of group luggage

·         Facilitates prompt check-out by assisting guests

·         Assists guests with luggage to the taxi or car, when the account has been settled

·         Assists guests to bring luggage from room to hotel entrance and receive luggage when requested; issues completed claim checks to guests when storing luggage

·         Ensures that hotel flags are raised at the appropriate time each day

·         Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies

 

SKILL AND KNOWLEDGE

 

·         Is fully conversant with the hotel reservation system

·         Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

 

SECURITY, HEALTH AND SAFETY

 

·         Ensures that own cash is secure at all times

·         Ensures all discrepancies in own cash are declared to the Service Manager and Controller

·         Ensures that guest details are not disclosed

·         Maintains high confidentiality in regards to guest privacy

·         Reports any suspicious behavior of guests and staff to the Service Manager, and Security

·         Notifies Service Manager and Executive Housekeeper regarding lost and found objects

·         Ensures that all potential and real hazards are reported appropriately immediately

·         Fully understands the hotel’s fire, emergency, and bomb procedures

·         Follows emergency procedures to provide for the security and safety of guests and employees

·         Works in a safe manner that does not harm or injure self or others

·         Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

·         Anticipates possible and probable hazards and conditions and notifies the Service Manager

·         Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

 

GUEST RELATIONS

 

·         Acquires and uses information from the Concierge’s updated database of regular guests and VIP guests to provide personalized service

·         Welcomes and escorts guests upon arrival; exhibits courteous manners

·         Promotes Radisson Blu Hotels by inviting guests to return

·         Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel restaurants and other services to customers.

·         Knows how to handle “no excuse”, and is able to change and/or repair TV’s, deal with radios in guest rooms, etc.

·         Keeps self-updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance

·         Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information

·         Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels

·         Knows the names of key people within Radisson Blu

·         Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager, and appropriate Department Head immediately for appropriate follow-up

 

MISCELLANEUS

 

·         Updates self on guest room availability

·         Updates self on conference, banqueting and other events in the hotel

·         Is fully aware of Radisson Blu service concepts

·         Is fully aware of all current hotel promotions

·         Communicates effectively with customers, colleagues, and supervisors

·         Demonstrates teamwork by co-operating and assisting Front Office colleagues as needed

·         Attends meetings and training required by the Concierge or Service Manager

·         Accepts flexible work schedule necessary for uninterrupted service to hotel guests

·         Maintains own working areas, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager

·         Continuously seeks to endeavor professionalism in own job function

KEY RESPONSIBILITIES:

 

·         Provide courteous assistance with luggage, rooming and guest relations.

·         Checks the daily arrival list

·         Assists guests with luggage to the front desk

·         Escorts guests to room, placing luggage in room

·         Inspects guest room for order and adequate supplies and informs guests of room amenities

·         Leaves customer room key and welcome card

·         Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort

·         Collects and returns outgoing guest laundry and dry cleaning

·         Pages guests in lobby or other areas as needed

·         Maintains the appearance of the hotel lobby and entrance

·         Refills and replaces promotional material as needed

·         Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture

·         Observes and changes light bulbs in corridors and guest rooms if necessary

·         Keeps luggage storage room clean and tidy.

·         Ensures the efficient delivery and collection of group luggage

·         Facilitates prompt check-out by assisting guests

·         Assists guests with luggage to the taxi or car, when the account has been settled

·         Assists guests to bring luggage from room to hotel entrance and receive luggage when requested; issues completed claim checks to guests when storing luggage

·         Ensures that hotel flags are raised at the appropriate time each day

·         Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies

 

SKILL AND KNOWLEDGE

 

·         Is fully conversant with the hotel reservation system

·         Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

 

SECURITY, HEALTH AND SAFETY

 

·         Ensures that own cash is secure at all times

·         Ensures all discrepancies in own cash are declared to the Service Manager and Controller

·         Ensures that guest details are not disclosed

·         Maintains high confidentiality in regards to guest privacy

·         Reports any suspicious behavior of guests and staff to the Service Manager, and Security

·         Notifies Service Manager and Executive Housekeeper regarding lost and found objects

·         Ensures that all potential and real hazards are reported appropriately immediately

·         Fully understands the hotel’s fire, emergency, and bomb procedures

·         Follows emergency procedures to provide for the security and safety of guests and employees

·         Works in a safe manner that does not harm or injure self or others

·         Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

·         Anticipates possible and probable hazards and conditions and notifies the Service Manager

·         Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

 

GUEST RELATIONS

 

·         Acquires and uses information from the Concierge’s updated database of regular guests and VIP guests to provide personalized service

·         Welcomes and escorts guests upon arrival; exhibits courteous manners

·         Promotes Radisson Blu Hotels by inviting guests to return

·         Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel restaurants and other services to customers.

·         Knows how to handle “no excuse”, and is able to change and/or repair TV’s, deal with radios in guest rooms, etc.

·         Keeps self-updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance

·         Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information

·         Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels

·         Knows the names of key people within Radisson Blu

·         Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager, and appropriate Department Head immediately for appropriate follow-up

 

MISCELLANEUS

 

·         Updates self on guest room availability

·         Updates self on conference, banqueting and other events in the hotel

·         Is fully aware of Radisson Blu service concepts

·         Is fully aware of all current hotel promotions

·         Communicates effectively with customers, colleagues, and supervisors

·         Demonstrates teamwork by co-operating and assisting Front Office colleagues as needed

·         Attends meetings and training required by the Concierge or Service Manager

·         Accepts flexible work schedule necessary for uninterrupted service to hotel guests

·         Maintains own working areas, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager

·         Continuously seeks to endeavor professionalism in own job function


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Dubai Media City - Dubai - United Arab Emirates

Skills
Fast-Paced Experience
Fluent in English
By applying you confirm you have these skills.

expired job post
Dubai Media City - Dubai - United Arab Emirates