Housekeeping Attendant

PROVIDE NEAT AND CLEAN ROOMS, PUBLIC AREAS, BACK OF THE HOUSE AND EXTERIOR AREAS WITH HIGH SERVICE QUALITY

•      Collects daily worksheet each morning with applicable keys, and returns it by the end of the shift 

•      Keeps bedroom door open while working in the guest room, and locks door properly when leaving the room

•      Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner

•      Stocks supply of cart correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment

•      Sorts out any damaged linen or linen needing rewashing and returns them to Laundry Department

•      Cleans guest rooms daily according to operational policies and standards

•      Removes soiled bed and bath linens, and replaces with clean linens

•      Removes accumulated trash from rooms

•      Cleans bathroom area by using specific cleaning solutions

•      Dusts and wipe all surfaces

•      Replenishes promotional materials, literature and stationary

•      Replenishes room amenities

•      Vacuum rooms

•      Reports unusual circumstances to the Supervisor

•      Reports maintenance requests and replacement orders

•      Leaves all guests belongings in stay over rooms unless they have been discarded in the trash

•      Assists guests and other departments by removing food trays and trolleys from bedrooms

•      Reports to the Supervisor if a guest room has the “do not disturb” sign on the door

•      Reports to the Supervisor if any duvets, pillows, bedspreads or curtains need changing

•      Completes full cleaning of any room as requested by the Senior Housekeeping Attendant or the Housekeeping Supervisor

•      Attends to guest needs and requests courteously and efficiently

•      Cleans the guestroom corridor, pantry and service lift landing area

Maintains the overall cleanliness of the hotel’s public areas, outlets, offices and assigned back of house areas by cleaning thoroughly and daily

•      Cleans public areas including floors, elevators, lobbies, hallways, vending areas,

•      Service areas, stairwells, restaurants, bars and conference & banqueting rooms,

•      Offices, public and employee bathrooms, exterior areas and health club according to description

•      Collects and disposes rubbish in assigned areas

•      Completes work projects as assigned by Executive Housekeeper

•      Cleans and polishes floors, windows, mirrors,

•      Vacuums, shampoos, and removes gum spots as required

•      Dusts all assigned surfaces thoroughly

•      Performs other cleaning duties as required

•      Reports unusual circumstances to Executive Housekeeper or to the Supervisor

•       Completes full cleaning of any area as requested by Executive Housekeeper or the Supervisor

SAFETY, SECURITY AND HEALTH

•      Ensures safety, maximum security and confidentiality to guests and hotel at all times

•      Keeps master keys secure and returns it at the end of each shift

•      Prohibits individuals access to bedrooms unless he or she can prove that he or she is the guest in the room

•      Reports any suspicious individuals seen in the building

•      Turns in articles left in rooms to Housekeeping Office for proper “lost and found” handling

•      Reports all potential and real hazards immediately

•      Reports any defective equipment immediately

•      Is fully aware of all departmental fire, emergency and bomb procedures

• Knows how to protect self against chemicals, and is aware of harmful chemical used in department

• Works in a safe manner in regards to lifting, and utilizes equipment, chemicals and protective devises as instructed

• Looks for possible and probable hazards and conditions and brings them to the attention of the Supervisor

• Keeps self to the highest standards of personal hygiene, uniform, appearance, body language and conduct

MISCELLANEOUS

• Adheres to hotel policies and procedures

• Starts working on time

• Wears appropriate uniform correctly, and makes sure it is in good condition

• Uses practical shoes approved by the Supervisor

• Uses no nail polish

• Is straight forward and brings problems and concerns to the Supervisor

• Co-operates with other departments

• Attends meetings as required by Supervisor or Executive Housekeeper

• Is a team player

• Attends training requested by Supervisor or Executive Housekeeper

• Accepts flexible work schedule when necessary and requested by Supervisor or Executive Housekeeper

• Maintains own working areas, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Floor Supervisor

• Continuously seeks to improve way of working

• Brings ideas relating to the job to the Floor Supervisor’s attention

• Knows where to refer guests, and find information regarding hotel facilities, opening hours and location of restaurants, bar, health club, parking, and location of public and in-house telephones.

PROVIDE NEAT AND CLEAN ROOMS, PUBLIC AREAS, BACK OF THE HOUSE AND EXTERIOR AREAS WITH HIGH SERVICE QUALITY

•      Collects daily worksheet each morning with applicable keys, and returns it by the end of the shift 

•      Keeps bedroom door open while working in the guest room, and locks door properly when leaving the room

•      Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner

•      Stocks supply of cart correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment

•      Sorts out any damaged linen or linen needing rewashing and returns them to Laundry Department

•      Cleans guest rooms daily according to operational policies and standards

•      Removes soiled bed and bath linens, and replaces with clean linens

•      Removes accumulated trash from rooms

•      Cleans bathroom area by using specific cleaning solutions

•      Dusts and wipe all surfaces

•      Replenishes promotional materials, literature and stationary

•      Replenishes room amenities

•      Vacuum rooms

•      Reports unusual circumstances to the Supervisor

•      Reports maintenance requests and replacement orders

•      Leaves all guests belongings in stay over rooms unless they have been discarded in the trash

•      Assists guests and other departments by removing food trays and trolleys from bedrooms

•      Reports to the Supervisor if a guest room has the “do not disturb” sign on the door

•      Reports to the Supervisor if any duvets, pillows, bedspreads or curtains need changing

•      Completes full cleaning of any room as requested by the Senior Housekeeping Attendant or the Housekeeping Supervisor

•      Attends to guest needs and requests courteously and efficiently

•      Cleans the guestroom corridor, pantry and service lift landing area

Maintains the overall cleanliness of the hotel’s public areas, outlets, offices and assigned back of house areas by cleaning thoroughly and daily

•      Cleans public areas including floors, elevators, lobbies, hallways, vending areas,

•      Service areas, stairwells, restaurants, bars and conference & banqueting rooms,

•      Offices, public and employee bathrooms, exterior areas and health club according to description

•      Collects and disposes rubbish in assigned areas

•      Completes work projects as assigned by Executive Housekeeper

•      Cleans and polishes floors, windows, mirrors,

•      Vacuums, shampoos, and removes gum spots as required

•      Dusts all assigned surfaces thoroughly

•      Performs other cleaning duties as required

•      Reports unusual circumstances to Executive Housekeeper or to the Supervisor

•       Completes full cleaning of any area as requested by Executive Housekeeper or the Supervisor

SAFETY, SECURITY AND HEALTH

•      Ensures safety, maximum security and confidentiality to guests and hotel at all times

•      Keeps master keys secure and returns it at the end of each shift

•      Prohibits individuals access to bedrooms unless he or she can prove that he or she is the guest in the room

•      Reports any suspicious individuals seen in the building

•      Turns in articles left in rooms to Housekeeping Office for proper “lost and found” handling

•      Reports all potential and real hazards immediately

•      Reports any defective equipment immediately

•      Is fully aware of all departmental fire, emergency and bomb procedures

• Knows how to protect self against chemicals, and is aware of harmful chemical used in department

• Works in a safe manner in regards to lifting, and utilizes equipment, chemicals and protective devises as instructed

• Looks for possible and probable hazards and conditions and brings them to the attention of the Supervisor

• Keeps self to the highest standards of personal hygiene, uniform, appearance, body language and conduct

MISCELLANEOUS

• Adheres to hotel policies and procedures

• Starts working on time

• Wears appropriate uniform correctly, and makes sure it is in good condition

• Uses practical shoes approved by the Supervisor

• Uses no nail polish

• Is straight forward and brings problems and concerns to the Supervisor

• Co-operates with other departments

• Attends meetings as required by Supervisor or Executive Housekeeper

• Is a team player

• Attends training requested by Supervisor or Executive Housekeeper

• Accepts flexible work schedule when necessary and requested by Supervisor or Executive Housekeeper

• Maintains own working areas, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Floor Supervisor

• Continuously seeks to improve way of working

• Brings ideas relating to the job to the Floor Supervisor’s attention

• Knows where to refer guests, and find information regarding hotel facilities, opening hours and location of restaurants, bar, health club, parking, and location of public and in-house telephones.