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Wellness & Spa Manager
Summary
Wellness & Spa Manager
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 5 years of experience |
| Location | Trstenik 19, 21000, Split, Croatia |
Wellness & Spa Manager
Description
Come join us and Make Every Moment Matter!
Does the challenge of running our show make your heart beat faster? If you say Yes I Can! here at the Radisson Blu Resort & Spa, Split we’re looking for sophisticated people just like you!
At Radisson Blu Hotel, we stand out together as one team and make memorable moments for our guests.
Our Luxurious Spa offers and oasis of calm, relaxation, revitalisation and our Spa Manager along with our highly experienced and caring team of professionals will delight in making every moment matter for our Guests.
If you can inspire and develop your team to be the best that they can be, you will create a loyal following. Do you have the drive and ambition to exceed service standards?
We are looking for someone Yes I Can! ready, who can do it all!
Key Responsibilities of Spa Manager:
• Leads, directs and supervises spa team in creating an outstanding experience for the customer - ‘pampered to perfection’ so that customers are greeted in a professional, friendly, and timely manner,
• Provides consistent high standards of customer service by greeting and assisting customers, and excellent leadership skills—own and manage the department,
• Protects employees and customers by providing a safe and clean spa and leisure environment,
• Ensures all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required,
• Empowers all team members to deal with customer complaints and develops and maintains compensation guidelines for customer complaint handling,
• Ensures all emails, website and social media enquiries are responded to within eight hours of receipt, or less,
• Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc) is used to inform,
• Changes in practice and provide staff training or corrective actions to ensure high standards are maintained,
• Guides business decisions by staying on top of Spa industry trends,
• Maintains a strong menu of services with both exceptional artistic and aesthetic value,
• Ensures the Spa is always staged for maximum buyer impact,
• Monitors appointments and bookings and highlight any problems or troughs in business to the Senior Manager so that marketing strategies can be implemented to boost bookings,
• Liaises with the Sales and Marketing Manager to promote all aspects of the spa facility,
• Liaises with other Heads of Department/Supervisors where necessary to ensure spa packages, bookings, functions, hen parties, etc run smoothly and meet the needs of the customer.
• Understands and operates by the departmental SOPs in place,
• Upholds all parts of the company brand standards reflecting the company culture and values,
• A team player with a positive can do attitude,
• Communicates with internal and external guests in a professional, friendly and courteous manner,
• Maximises customer satisfaction by promoting hotel services and facilities to guests,
• Works pro-actively to minimise complaints from guests
Requirements of A Spa Manager:
• The successful individual will have a high sense of attention to detail and a minimum of 5 years experience in a Spa Supervisory/Management role
• A proven track record in a similar role and to be able to demonstrate excellent standards and team member supervision
• A positive approach, excellent organisational skills, and a passion for producing high quality Guest Experiences
• Ensures all customers enquiries are dealt with promptly and efficiently
• Can you create the ultimate memorable experience? Then this job is for you!
Does the challenge of running our show make your heart beat faster? If you say Yes I Can! here at the Radisson Blu Resort & Spa, Split we’re looking for sophisticated people just like you!
At Radisson Blu Hotel, we stand out together as one team and make memorable moments for our guests.
Our Luxurious Spa offers and oasis of calm, relaxation, revitalisation and our Spa Manager along with our highly experienced and caring team of professionals will delight in making every moment matter for our Guests.
If you can inspire and develop your team to be the best that they can be, you will create a loyal following. Do you have the drive and ambition to exceed service standards?
We are looking for someone Yes I Can! ready, who can do it all!
Key Responsibilities of Spa Manager:
• Leads, directs and supervises spa team in creating an outstanding experience for the customer - ‘pampered to perfection’ so that customers are greeted in a professional, friendly, and timely manner,
• Provides consistent high standards of customer service by greeting and assisting customers, and excellent leadership skills—own and manage the department,
• Protects employees and customers by providing a safe and clean spa and leisure environment,
• Ensures all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required,
• Empowers all team members to deal with customer complaints and develops and maintains compensation guidelines for customer complaint handling,
• Ensures all emails, website and social media enquiries are responded to within eight hours of receipt, or less,
• Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc) is used to inform,
• Changes in practice and provide staff training or corrective actions to ensure high standards are maintained,
• Guides business decisions by staying on top of Spa industry trends,
• Maintains a strong menu of services with both exceptional artistic and aesthetic value,
• Ensures the Spa is always staged for maximum buyer impact,
• Monitors appointments and bookings and highlight any problems or troughs in business to the Senior Manager so that marketing strategies can be implemented to boost bookings,
• Liaises with the Sales and Marketing Manager to promote all aspects of the spa facility,
• Liaises with other Heads of Department/Supervisors where necessary to ensure spa packages, bookings, functions, hen parties, etc run smoothly and meet the needs of the customer.
• Understands and operates by the departmental SOPs in place,
• Upholds all parts of the company brand standards reflecting the company culture and values,
• A team player with a positive can do attitude,
• Communicates with internal and external guests in a professional, friendly and courteous manner,
• Maximises customer satisfaction by promoting hotel services and facilities to guests,
• Works pro-actively to minimise complaints from guests
Requirements of A Spa Manager:
• The successful individual will have a high sense of attention to detail and a minimum of 5 years experience in a Spa Supervisory/Management role
• A proven track record in a similar role and to be able to demonstrate excellent standards and team member supervision
• A positive approach, excellent organisational skills, and a passion for producing high quality Guest Experiences
• Ensures all customers enquiries are dealt with promptly and efficiently
• Can you create the ultimate memorable experience? Then this job is for you!
Come join us and Make Every Moment Matter!
Does the challenge of running our show make your heart beat faster? If you say Yes I Can! here at the Radisson Blu Resort & Spa, Split we’re looking for sophisticated people just like you!
At Radisson Blu Hotel, we stand out together as one team and make memorable moments for our guests.
Our Luxurious Spa offers and oasis of calm, relaxation, revitalisation and our Spa Manager along with our highly experienced and caring team of professionals will delight in making every moment matter for our Guests.
If you can inspire and develop your team to be the best that they can be, you will create a loyal following. Do you have the drive and ambition to exceed service standards?
We are looking for someone Yes I Can! ready, who can do it all!
Key Responsibilities of Spa Manager:
• Leads, directs and supervises spa team in creating an outstanding experience for the customer - ‘pampered to perfection’ so that customers are greeted in a professional, friendly, and timely manner,
• Provides consistent high standards of customer service by greeting and assisting customers, and excellent leadership skills—own and manage the department,
• Protects employees and customers by providing a safe and clean spa and leisure environment,
• Ensures all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required,
• Empowers all team members to deal with customer complaints and develops and maintains compensation guidelines for customer complaint handling,
• Ensures all emails, website and social media enquiries are responded to within eight hours of receipt, or less,
• Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc) is used to inform,
• Changes in practice and provide staff training or corrective actions to ensure high standards are maintained,
• Guides business decisions by staying on top of Spa industry trends,
• Maintains a strong menu of services with both exceptional artistic and aesthetic value,
• Ensures the Spa is always staged for maximum buyer impact,
• Monitors appointments and bookings and highlight any problems or troughs in business to the Senior Manager so that marketing strategies can be implemented to boost bookings,
• Liaises with the Sales and Marketing Manager to promote all aspects of the spa facility,
• Liaises with other Heads of Department/Supervisors where necessary to ensure spa packages, bookings, functions, hen parties, etc run smoothly and meet the needs of the customer.
• Understands and operates by the departmental SOPs in place,
• Upholds all parts of the company brand standards reflecting the company culture and values,
• A team player with a positive can do attitude,
• Communicates with internal and external guests in a professional, friendly and courteous manner,
• Maximises customer satisfaction by promoting hotel services and facilities to guests,
• Works pro-actively to minimise complaints from guests
Requirements of A Spa Manager:
• The successful individual will have a high sense of attention to detail and a minimum of 5 years experience in a Spa Supervisory/Management role
• A proven track record in a similar role and to be able to demonstrate excellent standards and team member supervision
• A positive approach, excellent organisational skills, and a passion for producing high quality Guest Experiences
• Ensures all customers enquiries are dealt with promptly and efficiently
• Can you create the ultimate memorable experience? Then this job is for you!
Does the challenge of running our show make your heart beat faster? If you say Yes I Can! here at the Radisson Blu Resort & Spa, Split we’re looking for sophisticated people just like you!
At Radisson Blu Hotel, we stand out together as one team and make memorable moments for our guests.
Our Luxurious Spa offers and oasis of calm, relaxation, revitalisation and our Spa Manager along with our highly experienced and caring team of professionals will delight in making every moment matter for our Guests.
If you can inspire and develop your team to be the best that they can be, you will create a loyal following. Do you have the drive and ambition to exceed service standards?
We are looking for someone Yes I Can! ready, who can do it all!
Key Responsibilities of Spa Manager:
• Leads, directs and supervises spa team in creating an outstanding experience for the customer - ‘pampered to perfection’ so that customers are greeted in a professional, friendly, and timely manner,
• Provides consistent high standards of customer service by greeting and assisting customers, and excellent leadership skills—own and manage the department,
• Protects employees and customers by providing a safe and clean spa and leisure environment,
• Ensures all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required,
• Empowers all team members to deal with customer complaints and develops and maintains compensation guidelines for customer complaint handling,
• Ensures all emails, website and social media enquiries are responded to within eight hours of receipt, or less,
• Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc) is used to inform,
• Changes in practice and provide staff training or corrective actions to ensure high standards are maintained,
• Guides business decisions by staying on top of Spa industry trends,
• Maintains a strong menu of services with both exceptional artistic and aesthetic value,
• Ensures the Spa is always staged for maximum buyer impact,
• Monitors appointments and bookings and highlight any problems or troughs in business to the Senior Manager so that marketing strategies can be implemented to boost bookings,
• Liaises with the Sales and Marketing Manager to promote all aspects of the spa facility,
• Liaises with other Heads of Department/Supervisors where necessary to ensure spa packages, bookings, functions, hen parties, etc run smoothly and meet the needs of the customer.
• Understands and operates by the departmental SOPs in place,
• Upholds all parts of the company brand standards reflecting the company culture and values,
• A team player with a positive can do attitude,
• Communicates with internal and external guests in a professional, friendly and courteous manner,
• Maximises customer satisfaction by promoting hotel services and facilities to guests,
• Works pro-actively to minimise complaints from guests
Requirements of A Spa Manager:
• The successful individual will have a high sense of attention to detail and a minimum of 5 years experience in a Spa Supervisory/Management role
• A proven track record in a similar role and to be able to demonstrate excellent standards and team member supervision
• A positive approach, excellent organisational skills, and a passion for producing high quality Guest Experiences
• Ensures all customers enquiries are dealt with promptly and efficiently
• Can you create the ultimate memorable experience? Then this job is for you!
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 5 years of experience |
| Location | Trstenik 19, 21000, Split, Croatia |
Skills
Possess a Yes I Can! spirit
By applying you confirm you have these skills.
Radisson Blu Resort & Spa - Spa & Recreation
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 5 years of experience |
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Trstenik 19, 21000, Split, Croatia