Executive Housekeeper

Under the general guidance of the General Manager and manage all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximize guest satisfaction.
All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the Radisson Hotel Group’s corporate guidelines as well as Symphony Style Hotel brand and service concepts.

• Approve supervisors schedule of employee in accordance with the occupancy, and adjust staffing as necessary for changes in occupancy
• Supervise the daily activities of the housekeeping staff
• Monitors the responses on customers comment cards, identifies problem areas and formulates solutions to housekeeping related issues
• Together with Housekeeping Supervisors, conducts daily and random inspections of the hotel property, all housekeeping areas and public areas and follows-up where necessary
• Over view and be informed that furnishing, facilities and equipment with the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
• Approves all repairs to the attention of the Engineering Department
• Oversees inventory, purchasing, disbursement, and cost control for linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
• Overseas all rotational and special cleaning programs as required
• Overseas and keeps track of uniform for all employees
• Is well updated in all housekeeping procedures to be a resource when needed
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Analyses own budget, and takes corrective action and follow-up
• Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues
• Supervises and over looks all operations
• Overseas and supervises all activities of the supervisors, coordinator and housekeepers
• Represent housekeeping department in all Executive Committee meeting and communicates relevant points to the respective staff members
• Appoints a department representative to ensure departmental training
• Approves leave in accordance to forecast and occupancy

Under the general guidance of the General Manager and manage all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximize guest satisfaction.
All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the Radisson Hotel Group’s corporate guidelines as well as Symphony Style Hotel brand and service concepts.

• Approve supervisors schedule of employee in accordance with the occupancy, and adjust staffing as necessary for changes in occupancy
• Supervise the daily activities of the housekeeping staff
• Monitors the responses on customers comment cards, identifies problem areas and formulates solutions to housekeeping related issues
• Together with Housekeeping Supervisors, conducts daily and random inspections of the hotel property, all housekeeping areas and public areas and follows-up where necessary
• Over view and be informed that furnishing, facilities and equipment with the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
• Approves all repairs to the attention of the Engineering Department
• Oversees inventory, purchasing, disbursement, and cost control for linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
• Overseas all rotational and special cleaning programs as required
• Overseas and keeps track of uniform for all employees
• Is well updated in all housekeeping procedures to be a resource when needed
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Analyses own budget, and takes corrective action and follow-up
• Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues
• Supervises and over looks all operations
• Overseas and supervises all activities of the supervisors, coordinator and housekeepers
• Represent housekeeping department in all Executive Committee meeting and communicates relevant points to the respective staff members
• Appoints a department representative to ensure departmental training
• Approves leave in accordance to forecast and occupancy