Front Office Service Manager

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter for our guests!

Our first class Front Office Team at Radisson Collection Strand Hotel Stockholm, is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Front Office Service Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where front office initiatives & hotel targets are achieved
• Supervises the front office team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership to deliver an effective planned guest engagement programme

Requirements:

• Experience in front office preferably as shift leader  
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills
• Can communicate fluently in Swedish & English  

The Front Office Service Manager reports to the Front Office Manager 

About Radisson Collection Strand Hotel 
Wedged between Stockholm’s striking harbor and cultural city center, the Radisson Collection Strand Hotel offers exceptional accommodation and experiences in the heart of Stockholm. Overlooking the beautiful waterways of Nybroviken, this iconic hotel dating from 1912, represents the best in state-of-the-art Scandinavian style and simplicity. Soak up the warm, welcoming ambiance brought to life through elegant earth tones and natural materials such as wood, leather and stone.

The hotel invites guests to experience a defiantly unconventional hotel in 170 rooms and suites with strong connections to Stockholm's vibrant cultural scene and rich history. The hotel also hosts 4 well-equipped and elegant meeting rooms and an atmospheric on-site restaurant The Strand serving tasty Swedish dishes with a modern twist.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

#LI-LB1

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter for our guests!

Our first class Front Office Team at Radisson Collection Strand Hotel Stockholm, is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Front Office Service Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where front office initiatives & hotel targets are achieved
• Supervises the front office team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership to deliver an effective planned guest engagement programme

Requirements:

• Experience in front office preferably as shift leader  
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills
• Can communicate fluently in Swedish & English  

The Front Office Service Manager reports to the Front Office Manager 

About Radisson Collection Strand Hotel 
Wedged between Stockholm’s striking harbor and cultural city center, the Radisson Collection Strand Hotel offers exceptional accommodation and experiences in the heart of Stockholm. Overlooking the beautiful waterways of Nybroviken, this iconic hotel dating from 1912, represents the best in state-of-the-art Scandinavian style and simplicity. Soak up the warm, welcoming ambiance brought to life through elegant earth tones and natural materials such as wood, leather and stone.

The hotel invites guests to experience a defiantly unconventional hotel in 170 rooms and suites with strong connections to Stockholm's vibrant cultural scene and rich history. The hotel also hosts 4 well-equipped and elegant meeting rooms and an atmospheric on-site restaurant The Strand serving tasty Swedish dishes with a modern twist.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

#LI-LB1