MINIMUM REQUIREMENTS AND QUALIFICATIONS:
- Desirable university or tertiary qualification.
- 3 Years’ of sales account management.
- 7 Years’ experience in the hotel industry.
- Fluent in English (both written and spoken).
PRIMARY OBJECTIVE OF POSITION:
- Strategically drives total profitable revenue and market share
growth for the assigned region.
- Ensures that all opportunities (all segments) for the region are
optimized from, to and within the region.
- The job incumbent should be active, proactive, analysing and
achieving results in every respect.
- All work will be in line with the regions guidelines, business plan,
Radisson Hotel Group corporate guidelines and service concepts.
- Drive performance and market share from all regional accounts.
- Represent Radisson Hotel Group at meetings as requested to support
both sales and the region.
TASKS, DUTIES AND RESPONSIBILITIES:
all new hotel Director of Sales on all Radisson Hotel Group policies and
- Ensures they
familiarize themselves with product knowledge for the regional portfolio.
- Maintain strong
relationships throughout the area and hotels; sales, revenue, marketing and
- Lives and acts
in accordance with the Radisson Hotel Group corporate values and company
leadership skills to help maximize hotel sales team’s productivity.
- Ensures that
they exceed client expectations.
- Ensures that
they act as ambassadors for Radisson Hotel Group, becoming acknowledged experts
on market and customer issues within the territory of all Radisson Entities in
the Middle East.
- Leads by
example and develops own sales team to successfully meet their targets
- Ensures team
use all available RHG sales tools
Sales Strategy and Delivery
regular meetings with the Senior Area Director of Sales & Revenue
Optimization, Middle East & Africa and General Managers in order to set
objectives, ensure that action plans are in place for the region and review
performance of the hotel sales teams.
- Identifies new
business opportunities or strategies for all hotels in the region.
- Creates and
drives new sales plans when applicable within the region.
overall sales targets for all segments.
- Implements strategies
to facilitate market penetration for increased national and international
production to meet increasing demands reflecting in the change and growth of
- Monitors sales
productivity by ensuring sales tools are used and always up to date.
- Increases sales
volumes and profitability by formulating and executing projects for all market
segments for the region.
- Analyses sales
statistics to formulate and increase profitability.
- Reviews market
analysis to determine client needs, occupancy potential, desired and
competitive rates etc.
- Drive business
with the focus on total profitable revenue.
Role & Responsibilities
for all business generation inbound and outbound of the region.
management of own assigned accounts – both existing and new.
- Understand the
needs of each hotel within the region to develop and implement a sales strategy
to meet their needs.
- Creates and
implements initiatives for all assigned hotels within the region in order to
develop, implement and maintain sales strategies to meet their needs.
- Key sales
support and communicator for all hotel General Managers within the region
(hotel strategic point of contact) to global stakeholders to support commercial
- Ensuring RGI
(Revenue Generation Index) growth for the region.
- Directs all
sales opportunities to hotels in a timely fashion and assist them with the
quotation and securing the business.
- Attends major
travel functions and trade shows to promote the hotels within the region.
client satisfaction by attending to their requests and/or enquiries courteously
flexible work schedules and work hours for uninterrupted service to clients and
seeks to endeavour and improve knowledge and job function.
- Performs all
duties and responsibilities in a timely and efficient manner in accordance with
established company policies in order to achieve the overall objectives of this
proper flow of information and communication to the hotels and the area sales
- Shares best
practices with the hotels and the area sales team.
- Abides by
Radisson Hotel Group and brand specific policies and procedures.
Please note that the above-mentioned roles and
responsibilities are not limited to and not exhaustive and may be modified and
amended in line with the responsibilities of this role at any time.