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Summary
Group Desk Supervisor
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location 15 Rue Jean Jaurès, 92800 Puteaux, France

Group Desk Supervisor


Description

Are you passionate and driven enough to deliver excellent customer service?  Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Sales Team are the leaders in delivering the perfect production, for success does not just happen, it is planned. Are you a natural and passionate organizer and able to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Group Desk Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of Group Desk Supervisor:


  • Lead train and coach the team of Group Sales Coordinator on a daily basis, follow up on their main KPI (response time, conversion rate, etc)
  • Manage the lead and enquiry process, to including liaison with both clients and hotels worldwide
  • Pro-actively look for new opportunities and cross-sell at all times. Increase the number of enquiries from clients by asking for further opportunities during all conversations
  • Track enquiries and revenues in line with the processes in place
  • Ensure prompt turnaround in responses to clients, while adhering to timelines in place for key partners, according to existing service level agreements
  • Conversion of enquiries; both directly with clients and working closely with the account managers and hotels sales managers
  • CRM Champion (Sales Force): Daily maintenance of the internal sales tools used by the M&E team and main contact person for Western Europe user.
  • Grow the number of contacts per managed account and update online sales management databases
  • Communicate details of requests with large revenue opportunities to account managers and agree follow up plans
  • Communicate via online sales management tool the contact details of new clients identified, to the appropriate sales person within the sales organization
  • Maintain a high quality of data entry in the systems used, both manually and online
  • Maintain a high level of product knowledge at all times, including pipeline hotels
  • Attend sales visits, presentations and fam trips with clients as and when required
  • Assist the ASO support team with their tasks when requested.
  • Assist in any sales projects as/when required by the Area Director Meeting & Events or Regional Director of Sales
  • Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the
  • Maintain a good teamwork with the rest of the Area Sales Office team, and very much with the  DOS and M&E teams at hotel level
  • Supervise one team member responsible for the organization of Trade fairs, Client Events, Agency workshops, including communication to all stakeholders (hotels, ASO and sales team), following the company’s marketing guidelines.

Requirements of the Group Desk Supervisor:

  • Existing managerial experience
  • General experience in property Sales. Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines.
  • Is able to build a team where everybody feels included and empowered to success. Sets clear expectations and ensures team action are aligned and executed.
  • Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
  • Fluent in French & in business English language - written and verbal.
  • Well organized with the ability to plan and manage own workload
  • Must be a good active listener, with the intuition to recognize and act on potential sales opportunities.
  • Good PC and technical skills with a good working knowledge of the Microsoft Office.
  • Strong communication skills and are very comfortable over the phone and by email
  • High achievement drive with a proven ability to deliver results.
  • Sales force CRM knowledge


"Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our eight unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of hospitality, including authentic local tastes, stylish living design, unique locations and vibrant social scenes.

Radisson Hotel Group brings a refreshed commitment to hospitality leadership to meet the changing travel industry and the bespoke needs of our guests. We provide exceptional service in all of our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations."

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Are you passionate and driven enough to deliver excellent customer service?  Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Sales Team are the leaders in delivering the perfect production, for success does not just happen, it is planned. Are you a natural and passionate organizer and able to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Group Desk Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of Group Desk Supervisor:


  • Lead train and coach the team of Group Sales Coordinator on a daily basis, follow up on their main KPI (response time, conversion rate, etc)
  • Manage the lead and enquiry process, to including liaison with both clients and hotels worldwide
  • Pro-actively look for new opportunities and cross-sell at all times. Increase the number of enquiries from clients by asking for further opportunities during all conversations
  • Track enquiries and revenues in line with the processes in place
  • Ensure prompt turnaround in responses to clients, while adhering to timelines in place for key partners, according to existing service level agreements
  • Conversion of enquiries; both directly with clients and working closely with the account managers and hotels sales managers
  • CRM Champion (Sales Force): Daily maintenance of the internal sales tools used by the M&E team and main contact person for Western Europe user.
  • Grow the number of contacts per managed account and update online sales management databases
  • Communicate details of requests with large revenue opportunities to account managers and agree follow up plans
  • Communicate via online sales management tool the contact details of new clients identified, to the appropriate sales person within the sales organization
  • Maintain a high quality of data entry in the systems used, both manually and online
  • Maintain a high level of product knowledge at all times, including pipeline hotels
  • Attend sales visits, presentations and fam trips with clients as and when required
  • Assist the ASO support team with their tasks when requested.
  • Assist in any sales projects as/when required by the Area Director Meeting & Events or Regional Director of Sales
  • Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the
  • Maintain a good teamwork with the rest of the Area Sales Office team, and very much with the  DOS and M&E teams at hotel level
  • Supervise one team member responsible for the organization of Trade fairs, Client Events, Agency workshops, including communication to all stakeholders (hotels, ASO and sales team), following the company’s marketing guidelines.

Requirements of the Group Desk Supervisor:

  • Existing managerial experience
  • General experience in property Sales. Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines.
  • Is able to build a team where everybody feels included and empowered to success. Sets clear expectations and ensures team action are aligned and executed.
  • Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
  • Fluent in French & in business English language - written and verbal.
  • Well organized with the ability to plan and manage own workload
  • Must be a good active listener, with the intuition to recognize and act on potential sales opportunities.
  • Good PC and technical skills with a good working knowledge of the Microsoft Office.
  • Strong communication skills and are very comfortable over the phone and by email
  • High achievement drive with a proven ability to deliver results.
  • Sales force CRM knowledge


"Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our eight unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of hospitality, including authentic local tastes, stylish living design, unique locations and vibrant social scenes.

Radisson Hotel Group brings a refreshed commitment to hospitality leadership to meet the changing travel industry and the bespoke needs of our guests. We provide exceptional service in all of our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations."

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location 15 Rue Jean Jaurès, 92800 Puteaux, France

Skills
Fast-Paced Experience
communication
Fluent in French & English
By applying you confirm you have these skills.

expired job post

15 Rue Jean Jaurès, 92800 Puteaux, France