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Summary
Digital Mobile & App Content Specialist
Salary To be discussed
Schedule Full Time
Experience Minimum 3 years of experience
Location Calle de Alfonso XII, 62, 1º, 28014 Madrid, Spain

Digital Mobile & App Content Specialist


Description
The Radisson Hotel Group is building its new Digital Experience Center of Excellence in Madrid. This is an exciting opportunity to be part of a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters.

Radisson is currently looking for a Digital Mobile & App Content Specialist who will be responsible for on-time delivery of digital content on its multi-lingual global e-commerce RadissonHotels.com and Radisson Hotels app.

The right person for this role:
- Has a smartphone as one of his/her best friends.
- Understands mobile trends and is capable to edit content to make it mobile friendly.
- Is digital savvy and passionate about digital and websites
- Has a strong attention to details and seeks quality
- Sets a high bar for him/herself
- Likes to solve problems and thinks creatively
- Is adaptable/resilient and knows how to handle the unexpected
- Is intellectually curious and creative
- Is organized and able to navigate competing priorities

Mission

The Digital Mobile & App Content Specialist at Radisson Hotel Group has the role to ensure that RadissonHotels.com and Radisson Hotels app display fresh and high-quality content (both text and visual elements) to help the user making a booking decision. Specifically, the purpose of this role is to:
- Create, evaluate and make sure that the content is optimized for the mobile website and app in order to ensure the best experience to customers using these channels.
- Work with the content tools (CMS Tridion SDL, DAM and Translation flows) in order to keep the digital channels up-to-date and appealing to the customers.
- Support the hotel content needs in order to drive business to the properties

Team and Stakeholders

The Digital Mobile & App Content Specialist will part of the Digital Experience Center of Excellence Team and will communicate with global teams around the world including:
- Hotel Owners/Operators
- Brand and Marketing Teams
- Digital Marketing and SEO Teams
- Commercial Team
- IT Team
- Vendors

Responsibilities

The Digital Mobile & App Content Specialist has the responsibility to:
- Create, evaluate and adapt content to be optimized for the mobile responsive website and application.
- Give guidance on content creation for Marketing and Corporate purposes.
- Maintain high-standard web content on RadissonHotels.com and Radisson Hotel app.
- Operate the Content Management System (CMS) to publish content on the website and app.
- Collaborate with marketing, branding and other internal teams to determine their needs and recommend solutions that meet those needs.
- Develop and manage timelines for the end to end process from intake of request, receiving
copy and images, loading into CMS, and publishing to the site.
- Manage end to end translations process on content requests through CMS or vendor portal.
- Ensure workflow remains nimble and updates are handled as quickly and efficiently as possible.
- Review reported content requests and provide/implement the fix or workaround.
- Follow and uphold Brand and Site style guides and standards, guidelines provided by the SEO team and ADA compliance.
- Identify CMS/content related bugs and submit tickets in the reporting tool (Jira).
- Monitor web issues submitted to our queue and route to the appropriate party.
- Keep current on the latest editorial and user experience techniques and share best-practice examples with team members.

Requirements/Skills

The Digital Mobile & App Content Specialist must possess the following requirements and skills:
- Proven experience in previous jobs working where you where managing or editing content for mobile or app.
- Familiarity with user interface patterns for web and mobile.
- Having as native language English, Chinese, German, Russian or Nordic languages is a plus.
- Minimum of 2 - 3 years’ experience using a web content management system
- Bachelor’s degree
- Experience managing content for a global audience preferred.
- Basic working knowledge of HTML.
- High degree of ownership and accountability.
- Capable of working cross-functionally across teams.
- Balance multiple projects, assignments, and launches simultaneously within a fast-paced, ever-changing work environment.
- Gather and scope out enhancement ideas and requirements.
- Ability to work with technical staff to communicate issues.
- Excellent communication skills.
- Ability to adapt to rapidly changing, time-constrained launch schedules.
- Highly detail-oriented, organized, and patient.

Please submit your application in English language.
The Radisson Hotel Group is building its new Digital Experience Center of Excellence in Madrid. This is an exciting opportunity to be part of a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters.

Radisson is currently looking for a Digital Mobile & App Content Specialist who will be responsible for on-time delivery of digital content on its multi-lingual global e-commerce RadissonHotels.com and Radisson Hotels app.

The right person for this role:
- Has a smartphone as one of his/her best friends.
- Understands mobile trends and is capable to edit content to make it mobile friendly.
- Is digital savvy and passionate about digital and websites
- Has a strong attention to details and seeks quality
- Sets a high bar for him/herself
- Likes to solve problems and thinks creatively
- Is adaptable/resilient and knows how to handle the unexpected
- Is intellectually curious and creative
- Is organized and able to navigate competing priorities

Mission

The Digital Mobile & App Content Specialist at Radisson Hotel Group has the role to ensure that RadissonHotels.com and Radisson Hotels app display fresh and high-quality content (both text and visual elements) to help the user making a booking decision. Specifically, the purpose of this role is to:
- Create, evaluate and make sure that the content is optimized for the mobile website and app in order to ensure the best experience to customers using these channels.
- Work with the content tools (CMS Tridion SDL, DAM and Translation flows) in order to keep the digital channels up-to-date and appealing to the customers.
- Support the hotel content needs in order to drive business to the properties

Team and Stakeholders

The Digital Mobile & App Content Specialist will part of the Digital Experience Center of Excellence Team and will communicate with global teams around the world including:
- Hotel Owners/Operators
- Brand and Marketing Teams
- Digital Marketing and SEO Teams
- Commercial Team
- IT Team
- Vendors

Responsibilities

The Digital Mobile & App Content Specialist has the responsibility to:
- Create, evaluate and adapt content to be optimized for the mobile responsive website and application.
- Give guidance on content creation for Marketing and Corporate purposes.
- Maintain high-standard web content on RadissonHotels.com and Radisson Hotel app.
- Operate the Content Management System (CMS) to publish content on the website and app.
- Collaborate with marketing, branding and other internal teams to determine their needs and recommend solutions that meet those needs.
- Develop and manage timelines for the end to end process from intake of request, receiving
copy and images, loading into CMS, and publishing to the site.
- Manage end to end translations process on content requests through CMS or vendor portal.
- Ensure workflow remains nimble and updates are handled as quickly and efficiently as possible.
- Review reported content requests and provide/implement the fix or workaround.
- Follow and uphold Brand and Site style guides and standards, guidelines provided by the SEO team and ADA compliance.
- Identify CMS/content related bugs and submit tickets in the reporting tool (Jira).
- Monitor web issues submitted to our queue and route to the appropriate party.
- Keep current on the latest editorial and user experience techniques and share best-practice examples with team members.

Requirements/Skills

The Digital Mobile & App Content Specialist must possess the following requirements and skills:
- Proven experience in previous jobs working where you where managing or editing content for mobile or app.
- Familiarity with user interface patterns for web and mobile.
- Having as native language English, Chinese, German, Russian or Nordic languages is a plus.
- Minimum of 2 - 3 years’ experience using a web content management system
- Bachelor’s degree
- Experience managing content for a global audience preferred.
- Basic working knowledge of HTML.
- High degree of ownership and accountability.
- Capable of working cross-functionally across teams.
- Balance multiple projects, assignments, and launches simultaneously within a fast-paced, ever-changing work environment.
- Gather and scope out enhancement ideas and requirements.
- Ability to work with technical staff to communicate issues.
- Excellent communication skills.
- Ability to adapt to rapidly changing, time-constrained launch schedules.
- Highly detail-oriented, organized, and patient.

Please submit your application in English language.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 3 years of experience
Location Calle de Alfonso XII, 62, 1º, 28014 Madrid, Spain

Skills
Content Editing
Mobile App
By applying you confirm you have these skills.


Calle de Alfonso XII, 62, 1º, 28014 Madrid, Spain