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Reservations Agent
The Met Hotel Leeds
Reservations Agent
The Met Hotel Leeds
Part Time
Full Time
1 Year Experience
Coins Icon Up to £24785 / Year
Reservations Agent
The Met Hotel Leeds
Part Time
Full Time
1 Year Experience
Coins Icon Up to £24785 / Year
Skills
customer service
Fluent in English
Microsoft Office
Get directions
{{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF A RESERVATIONS AGENT AT OUR HOTEL 

What you'll be doing...

  • Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
  • Updating all reservations made via our online agents
  • Reviewing future arrivals to ensure all details are up to date and correct
  • Inputting Group rooming lists
  • Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
  • Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

    •  

    WHAT WE NEED FROM YOU

  • A welcoming personality who loves connecting with people and making their day brighter.
  • Have excellent personal presentation, listening skills, verbal and written communication.
  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.
  • A problem-solver who can think on their feet, handling any situation with a positive attitude.
  • A strong team player with the ability to multi-task & prioritise work commitments .
  • Able to maintain a positive, friendly attitude even under high pressure.
  • Able to handle cash, credit/debit cards and foreign currency.
  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
  • Good working knowledge of Microsoft Office and Opera and other relevant computer software.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

     

    JOIN US 

    At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

    OUR HOTEL 

     

    OUR BENEFITS 

    You will have access to a benefits package we believe truly works for our people

    • Discounted hotel room rates for you and your friends & family
    • An additional day's leave for your birthday 
    • Enhanced Maternity, adoption & shared parental leave
    • Course Sponsorship 
    • 30% F&B discount at RBH hotels 
    • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
    • Flexible working arrangements
    • Wagestream - choose how and when you get paid 
    • Life Insurance 
    • Employee Assistance Programme 
    • Social and wellness events and activities all year round 
    • Free meals on duty saving you over £1000 per year

    And much much more! 

    A DAY IN THE LIFE OF A RESERVATIONS AGENT AT OUR HOTEL 

    What you'll be doing...

  • Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
  • Updating all reservations made via our online agents
  • Reviewing future arrivals to ensure all details are up to date and correct
  • Inputting Group rooming lists
  • Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
  • Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

    •  

    WHAT WE NEED FROM YOU

  • A welcoming personality who loves connecting with people and making their day brighter.
  • Have excellent personal presentation, listening skills, verbal and written communication.
  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.
  • A problem-solver who can think on their feet, handling any situation with a positive attitude.
  • A strong team player with the ability to multi-task & prioritise work commitments .
  • Able to maintain a positive, friendly attitude even under high pressure.
  • Able to handle cash, credit/debit cards and foreign currency.
  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
  • Good working knowledge of Microsoft Office and Opera and other relevant computer software.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

     

    Reservations Agent
    Part Time
    Full Time
    1 Year Experience
    Coins Icon Up to £24785 / Year
    Skills
    customer service
    Fluent in English
    Microsoft Office
    {{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
    King Street, Leeds, England LS1 2HQ, United Kingdom
    Get directions