With 5,000+ wines representing 52 countries, with 1,200 available by-the-glass, the award-winning 67 Pall Mall is the home of fine wine.
The Club boasts a 17-strong sommelier team, many of whom are winners of several international competitions and elected #1 sommeliers in London.
Members benefit from the low-margin wine list and can store their own wines at the Club in our original 1930s bank vault. They also have access to an impressive events calendar, and much more.
67pallmall.tv, the world’s first 4k wine tv channel, is an extension of the Club, accessible to all both live and on demand.
To be
responsible and accountable for the reception team, ensuring the smooth running
of all areas and operations of reception. The Head Receptionist is required to
have a pro-active mentality, encouraging and motivating their team to achieve
the highest level of service for the Members and their guests. Reporting to the
Reception Manager, the Head Receptionist should also be supportive of the
business as a whole furthering the business in any way they can.
Key areas of
responsibility
- Understand who the customers are,
their expectations and needs; to establish and maintain relationship and rapport through service and over the years.
- To seek and action customer feedback at all opportunities.
- Desire
to resolve and learn from comments and complaints
- To implement and train all employees to meet the Company’s
standards, monitor and thrive for continuous improvement.
- To act as a role model and ambassador for the brand.
- Endeavour to lead by example in all areas of the role.
- To ensure that all Reception logbooks and checklists are updated
daily and signed
- To be responsible for the delivery of high levels of customer care
and service delivery
- To ensure that the telephones, booking and computer systems are
correctly operated by each team member.
- To ensure the daily supervision of all team members ensuring that
theirs and your actions, duties and opening and closing duties are carried out
in accordance with the pre-set procedures.
- To understand and ensure all team members understand through
continuous training the full knowledge of all products, services and facilities
offered.
- To deal with customer requests, issues and complaints.
- Assist and share booking information with floor staff
- To sense customer needs and quickly respond to maximum
satisfaction
- To actively participate in the service and daily running of the
operations; to inspect and monitor all areas
- To participate in the building of an efficient, encouraged and
motivated team of employees by ensuring everyone takes an active interest in
each other’s welfare, safety and development
Requirements
- Excellent communication skills both written and spoken
- Previous hospitality experience within a Members Club or
fine-dining restaurant
- Immaculate personal presentation
- Ability to work as a team
- Exceptional interpersonal skills, with the ability to build a
rapport with people on all levels
- The ability to communicate effectively with a wide range of people
- Professional and polished personal presentation
- Motivated, enthusiastic and proactive approach to your work
- Able to use own initiative
- Reliability and efficiency
- Handle a variety of tasks at one time
- Quick to respond to any situation that may occur in the restaurant
and deal with crisis situations.
- Ability to find solutions to any problems that occur in the front
of the restaurant.
- Desire to provide the best experience for our Members and their
guests
- Maintain the highest personal standards of conduct and
performance