Reservation Agent

Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.

We’re not a stuffy, luxury hotel. This is our home and we want our guests to treat it like theirs. Whether  an international business traveler or the local dropping by for some brunch—if we’re doing our job right—Lyle should feel like it was designed just for you. 

We are looking for… Reservation Agents that are experienced, approachable, calm under pressure, authentic, and always looking to go above and beyond. Someone that knows the city and in their free time loves to explore and try new places. As we like to say, city insiders as we consider Lyle to be the heart of the neighborhood. 

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

Our ideal colleague thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Who we are:

We live and breathe the concept of heartfelt hospitality, offering polished by unobtrusive service.

We make it a priority to make each guest feel content and comfortable during their time at Lyle.

We do not overcomplicate; we keep it simple. Calm, but never dull. 

We live like locals, we strive to be a brilliant neighbor. 

We carefully and quietly consider our guest needs to create an authentic, warm Lyle experience.

We are always empathetic and welcoming. Our doors are always open.

Core Essential Functions:

• Greets guests in a warm, personable, and authentic manner.
• Provide guest with information they inquire about (i.e hotel's information, nearest coffee shop, etc.)
• Answer incoming calls and assist with reservations, confirmations, room requests, and questions.
• Process guest's reservation request.
• Anticipate guest's needs and create personal and memorable experiences and solutions.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Comply with all company policies and procedures.

Requirements: 

• Fun and welcoming personality.
• Ability and willingness to learn and maintain knowledge of current hotel and neighborhood.
• A minimum of 1-2 years hospitality experience is preferred but not required.
• Team Player.
• Willingness to learn.
• Excellent communication and organization skills. 
• Ability to work well in a faced-paced environment.
• Flexible schedule is required to meet the needs of the business.

Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.

We’re not a stuffy, luxury hotel. This is our home and we want our guests to treat it like theirs. Whether  an international business traveler or the local dropping by for some brunch—if we’re doing our job right—Lyle should feel like it was designed just for you. 

We are looking for… Reservation Agents that are experienced, approachable, calm under pressure, authentic, and always looking to go above and beyond. Someone that knows the city and in their free time loves to explore and try new places. As we like to say, city insiders as we consider Lyle to be the heart of the neighborhood. 

Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

Our ideal colleague thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Who we are:

We live and breathe the concept of heartfelt hospitality, offering polished by unobtrusive service.

We make it a priority to make each guest feel content and comfortable during their time at Lyle.

We do not overcomplicate; we keep it simple. Calm, but never dull. 

We live like locals, we strive to be a brilliant neighbor. 

We carefully and quietly consider our guest needs to create an authentic, warm Lyle experience.

We are always empathetic and welcoming. Our doors are always open.

Core Essential Functions:

• Greets guests in a warm, personable, and authentic manner.
• Provide guest with information they inquire about (i.e hotel's information, nearest coffee shop, etc.)
• Answer incoming calls and assist with reservations, confirmations, room requests, and questions.
• Process guest's reservation request.
• Anticipate guest's needs and create personal and memorable experiences and solutions.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Comply with all company policies and procedures.

Requirements: 

• Fun and welcoming personality.
• Ability and willingness to learn and maintain knowledge of current hotel and neighborhood.
• A minimum of 1-2 years hospitality experience is preferred but not required.
• Team Player.
• Willingness to learn.
• Excellent communication and organization skills. 
• Ability to work well in a faced-paced environment.
• Flexible schedule is required to meet the needs of the business.