Accessibility
Experience Manager (AGM)
Summary
Experience Manager (AGM)
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
| Location | 445 5th Ave, New York, NY 10016, USA |
| Category | Amusement & Theme Parks |
| Cuisine | N.A. |
Experience Manager (AGM)
Description
Who We Are
We’re a company that builds fun, interactive and educational experiences at scale. At our flagship, Rosé Mansion, we are reinventing the experience of learning about and enjoying wine. Guests bound through a large, multi-sensory, 14-room wine tasting experience as they swing from gold chandeliers, jump in a Champagne ball pit, and custom blend their own glasses of wine. Along the way, guests learn about where the wine came from, who made it, and how it came to be (while sipping it, of course!). Rose Mansion is an immersive wine tasting that is equal parts science museum, tasting room, and amusement park.
Working at Rosé Mansion means being a part of an ultra-high energy workplace that runs at ludicrous speed. Founded by seasoned entrepreneurs with decades of combined experience in the wine, marketing, and event spaces, Rosé Mansion is a one-of-a-kind concept running on a large scale. That’s why we’re looking for incredibly motivated individuals to help us innovate on the fly. You’ll work hard but you’ll be part of a team of super fun and motivated people who love a challenge.
About the Job
Reports to: General Manager
The Experience Manager is responsible for supporting all aspects of Rosé Mansion’s guest and team member experience. They engage directly with our guests and supervise our Mansion Ambassadors. Most importantly, you are passionate about motivating a team to have fun while achieving results. You are also someone who has a passion for having fun, connecting with our guests and employees, and is excited to grow with and within Rose Mansion!
You believe that there’s a difference between customer service and customer experience and how it directly plays into the success of the mansion. Your charismatic, empathetic and organized AF. You can manage relationships in your sleep and you dream about technology that can solve your work life’s problems! If this is you, we’d love for you to apply!
YOU WILL:
Manage a team that offers our customers guidance, support, and encouragement to make purchase decisions on their experience pathway towards membership
Co-create with the Head of Education and Training and GM to administer team member training and development from onboarding through tier progressions
Lead the creation of professional development plans that enable team members to progress through Community Specialist tiers, become Experience Supervisors, or transfer to other teams
Co-create with the General Manager or other Mansion managers to set relevant and achievable monthly, weekly and daily performance and production goals for team members
Track and communicate results towards performance and production goals, celebrating success and identifying needs for development as required
Own responsibility for scheduling of Mansion Ambassadors
Work floor hours alongside Mansion Ambassadors to provide on-the-spot coaching
Manage relationship with ShowClix (our ticketing software)
Manage the front of house technology (POS, iPads, Scanners, etc.)
Issue promo codes, when needed
YOU HAVE:
Excellent written and verbal communication skills.
At least 2 years of relevant sales and management experience with a demonstrated track record of meeting or exceeding goals
Experience using POS and ticketing software (ShowClix is preferred)
Proficiency in Microsoft Word and Excel, Google Apps (incl. Docs, Spreadsheets, and Calendar)and project management
A comfort level with reading and interpreting a budget, as well as data analytics
The ability to work during peak periods, namely weekends and evenings
ATTITUDE IS EVERYTHING and an Experience Manager is…
Providing a consistently positive and inspiring attitude for the Mansion Ambassadors on their team
Able to roll with the punches and demands of a high energy facility that sees as many as 100,000 unique guest visits per year
Driven by the desire to improve lives by providing amazing experiences
WHAT YOU’LL HAVE (MUST HAVEs)
Must be able to start by May 21
Must have flexible daytime availability (including weekends). Our busiest hours are during nights and weekends.
Must be a greater New York City resident -- or be able to reliably get to New York.
Must be able to work in the U.S.
WHAT YOU’LL HAVE (GO ON- BE EXTRA)
We would LOVE to see
A background in Theater, Improv, Comedy, Teaching, Museum Education and Science Communication. Did you work at a camp? Great! Ever gave a Campus Tour? This is for you!
People who are excellent communicators (ever done a non-stop rant about what you thought was cool new book, movie, cooking show to your friends?)
HOW TO APPLY
Send us your application along with a short YouTube video of yourself (1 minute or less) telling us why you want to work for the Mansion and one special skill you could add to the team. Then paste the link the application below. It’s really that simple.
We’re a company that builds fun, interactive and educational experiences at scale. At our flagship, Rosé Mansion, we are reinventing the experience of learning about and enjoying wine. Guests bound through a large, multi-sensory, 14-room wine tasting experience as they swing from gold chandeliers, jump in a Champagne ball pit, and custom blend their own glasses of wine. Along the way, guests learn about where the wine came from, who made it, and how it came to be (while sipping it, of course!). Rose Mansion is an immersive wine tasting that is equal parts science museum, tasting room, and amusement park.
Working at Rosé Mansion means being a part of an ultra-high energy workplace that runs at ludicrous speed. Founded by seasoned entrepreneurs with decades of combined experience in the wine, marketing, and event spaces, Rosé Mansion is a one-of-a-kind concept running on a large scale. That’s why we’re looking for incredibly motivated individuals to help us innovate on the fly. You’ll work hard but you’ll be part of a team of super fun and motivated people who love a challenge.
About the Job
Reports to: General Manager
The Experience Manager is responsible for supporting all aspects of Rosé Mansion’s guest and team member experience. They engage directly with our guests and supervise our Mansion Ambassadors. Most importantly, you are passionate about motivating a team to have fun while achieving results. You are also someone who has a passion for having fun, connecting with our guests and employees, and is excited to grow with and within Rose Mansion!
You believe that there’s a difference between customer service and customer experience and how it directly plays into the success of the mansion. Your charismatic, empathetic and organized AF. You can manage relationships in your sleep and you dream about technology that can solve your work life’s problems! If this is you, we’d love for you to apply!
YOU WILL:
Manage a team that offers our customers guidance, support, and encouragement to make purchase decisions on their experience pathway towards membership
Co-create with the Head of Education and Training and GM to administer team member training and development from onboarding through tier progressions
Lead the creation of professional development plans that enable team members to progress through Community Specialist tiers, become Experience Supervisors, or transfer to other teams
Co-create with the General Manager or other Mansion managers to set relevant and achievable monthly, weekly and daily performance and production goals for team members
Track and communicate results towards performance and production goals, celebrating success and identifying needs for development as required
Own responsibility for scheduling of Mansion Ambassadors
Work floor hours alongside Mansion Ambassadors to provide on-the-spot coaching
Manage relationship with ShowClix (our ticketing software)
Manage the front of house technology (POS, iPads, Scanners, etc.)
Issue promo codes, when needed
YOU HAVE:
Excellent written and verbal communication skills.
At least 2 years of relevant sales and management experience with a demonstrated track record of meeting or exceeding goals
Experience using POS and ticketing software (ShowClix is preferred)
Proficiency in Microsoft Word and Excel, Google Apps (incl. Docs, Spreadsheets, and Calendar)and project management
A comfort level with reading and interpreting a budget, as well as data analytics
The ability to work during peak periods, namely weekends and evenings
ATTITUDE IS EVERYTHING and an Experience Manager is…
Providing a consistently positive and inspiring attitude for the Mansion Ambassadors on their team
Able to roll with the punches and demands of a high energy facility that sees as many as 100,000 unique guest visits per year
Driven by the desire to improve lives by providing amazing experiences
WHAT YOU’LL HAVE (MUST HAVEs)
Must be able to start by May 21
Must have flexible daytime availability (including weekends). Our busiest hours are during nights and weekends.
Must be a greater New York City resident -- or be able to reliably get to New York.
Must be able to work in the U.S.
WHAT YOU’LL HAVE (GO ON- BE EXTRA)
We would LOVE to see
A background in Theater, Improv, Comedy, Teaching, Museum Education and Science Communication. Did you work at a camp? Great! Ever gave a Campus Tour? This is for you!
People who are excellent communicators (ever done a non-stop rant about what you thought was cool new book, movie, cooking show to your friends?)
HOW TO APPLY
Send us your application along with a short YouTube video of yourself (1 minute or less) telling us why you want to work for the Mansion and one special skill you could add to the team. Then paste the link the application below. It’s really that simple.
Who We Are
We’re a company that builds fun, interactive and educational experiences at scale. At our flagship, Rosé Mansion, we are reinventing the experience of learning about and enjoying wine. Guests bound through a large, multi-sensory, 14-room wine tasting experience as they swing from gold chandeliers, jump in a Champagne ball pit, and custom blend their own glasses of wine. Along the way, guests learn about where the wine came from, who made it, and how it came to be (while sipping it, of course!). Rose Mansion is an immersive wine tasting that is equal parts science museum, tasting room, and amusement park.
Working at Rosé Mansion means being a part of an ultra-high energy workplace that runs at ludicrous speed. Founded by seasoned entrepreneurs with decades of combined experience in the wine, marketing, and event spaces, Rosé Mansion is a one-of-a-kind concept running on a large scale. That’s why we’re looking for incredibly motivated individuals to help us innovate on the fly. You’ll work hard but you’ll be part of a team of super fun and motivated people who love a challenge.
About the Job
Reports to: General Manager
The Experience Manager is responsible for supporting all aspects of Rosé Mansion’s guest and team member experience. They engage directly with our guests and supervise our Mansion Ambassadors. Most importantly, you are passionate about motivating a team to have fun while achieving results. You are also someone who has a passion for having fun, connecting with our guests and employees, and is excited to grow with and within Rose Mansion!
You believe that there’s a difference between customer service and customer experience and how it directly plays into the success of the mansion. Your charismatic, empathetic and organized AF. You can manage relationships in your sleep and you dream about technology that can solve your work life’s problems! If this is you, we’d love for you to apply!
YOU WILL:
Manage a team that offers our customers guidance, support, and encouragement to make purchase decisions on their experience pathway towards membership
Co-create with the Head of Education and Training and GM to administer team member training and development from onboarding through tier progressions
Lead the creation of professional development plans that enable team members to progress through Community Specialist tiers, become Experience Supervisors, or transfer to other teams
Co-create with the General Manager or other Mansion managers to set relevant and achievable monthly, weekly and daily performance and production goals for team members
Track and communicate results towards performance and production goals, celebrating success and identifying needs for development as required
Own responsibility for scheduling of Mansion Ambassadors
Work floor hours alongside Mansion Ambassadors to provide on-the-spot coaching
Manage relationship with ShowClix (our ticketing software)
Manage the front of house technology (POS, iPads, Scanners, etc.)
Issue promo codes, when needed
YOU HAVE:
Excellent written and verbal communication skills.
At least 2 years of relevant sales and management experience with a demonstrated track record of meeting or exceeding goals
Experience using POS and ticketing software (ShowClix is preferred)
Proficiency in Microsoft Word and Excel, Google Apps (incl. Docs, Spreadsheets, and Calendar)and project management
A comfort level with reading and interpreting a budget, as well as data analytics
The ability to work during peak periods, namely weekends and evenings
ATTITUDE IS EVERYTHING and an Experience Manager is…
Providing a consistently positive and inspiring attitude for the Mansion Ambassadors on their team
Able to roll with the punches and demands of a high energy facility that sees as many as 100,000 unique guest visits per year
Driven by the desire to improve lives by providing amazing experiences
WHAT YOU’LL HAVE (MUST HAVEs)
Must be able to start by May 21
Must have flexible daytime availability (including weekends). Our busiest hours are during nights and weekends.
Must be a greater New York City resident -- or be able to reliably get to New York.
Must be able to work in the U.S.
WHAT YOU’LL HAVE (GO ON- BE EXTRA)
We would LOVE to see
A background in Theater, Improv, Comedy, Teaching, Museum Education and Science Communication. Did you work at a camp? Great! Ever gave a Campus Tour? This is for you!
People who are excellent communicators (ever done a non-stop rant about what you thought was cool new book, movie, cooking show to your friends?)
HOW TO APPLY
Send us your application along with a short YouTube video of yourself (1 minute or less) telling us why you want to work for the Mansion and one special skill you could add to the team. Then paste the link the application below. It’s really that simple.
We’re a company that builds fun, interactive and educational experiences at scale. At our flagship, Rosé Mansion, we are reinventing the experience of learning about and enjoying wine. Guests bound through a large, multi-sensory, 14-room wine tasting experience as they swing from gold chandeliers, jump in a Champagne ball pit, and custom blend their own glasses of wine. Along the way, guests learn about where the wine came from, who made it, and how it came to be (while sipping it, of course!). Rose Mansion is an immersive wine tasting that is equal parts science museum, tasting room, and amusement park.
Working at Rosé Mansion means being a part of an ultra-high energy workplace that runs at ludicrous speed. Founded by seasoned entrepreneurs with decades of combined experience in the wine, marketing, and event spaces, Rosé Mansion is a one-of-a-kind concept running on a large scale. That’s why we’re looking for incredibly motivated individuals to help us innovate on the fly. You’ll work hard but you’ll be part of a team of super fun and motivated people who love a challenge.
About the Job
Reports to: General Manager
The Experience Manager is responsible for supporting all aspects of Rosé Mansion’s guest and team member experience. They engage directly with our guests and supervise our Mansion Ambassadors. Most importantly, you are passionate about motivating a team to have fun while achieving results. You are also someone who has a passion for having fun, connecting with our guests and employees, and is excited to grow with and within Rose Mansion!
You believe that there’s a difference between customer service and customer experience and how it directly plays into the success of the mansion. Your charismatic, empathetic and organized AF. You can manage relationships in your sleep and you dream about technology that can solve your work life’s problems! If this is you, we’d love for you to apply!
YOU WILL:
Manage a team that offers our customers guidance, support, and encouragement to make purchase decisions on their experience pathway towards membership
Co-create with the Head of Education and Training and GM to administer team member training and development from onboarding through tier progressions
Lead the creation of professional development plans that enable team members to progress through Community Specialist tiers, become Experience Supervisors, or transfer to other teams
Co-create with the General Manager or other Mansion managers to set relevant and achievable monthly, weekly and daily performance and production goals for team members
Track and communicate results towards performance and production goals, celebrating success and identifying needs for development as required
Own responsibility for scheduling of Mansion Ambassadors
Work floor hours alongside Mansion Ambassadors to provide on-the-spot coaching
Manage relationship with ShowClix (our ticketing software)
Manage the front of house technology (POS, iPads, Scanners, etc.)
Issue promo codes, when needed
YOU HAVE:
Excellent written and verbal communication skills.
At least 2 years of relevant sales and management experience with a demonstrated track record of meeting or exceeding goals
Experience using POS and ticketing software (ShowClix is preferred)
Proficiency in Microsoft Word and Excel, Google Apps (incl. Docs, Spreadsheets, and Calendar)and project management
A comfort level with reading and interpreting a budget, as well as data analytics
The ability to work during peak periods, namely weekends and evenings
ATTITUDE IS EVERYTHING and an Experience Manager is…
Providing a consistently positive and inspiring attitude for the Mansion Ambassadors on their team
Able to roll with the punches and demands of a high energy facility that sees as many as 100,000 unique guest visits per year
Driven by the desire to improve lives by providing amazing experiences
WHAT YOU’LL HAVE (MUST HAVEs)
Must be able to start by May 21
Must have flexible daytime availability (including weekends). Our busiest hours are during nights and weekends.
Must be a greater New York City resident -- or be able to reliably get to New York.
Must be able to work in the U.S.
WHAT YOU’LL HAVE (GO ON- BE EXTRA)
We would LOVE to see
A background in Theater, Improv, Comedy, Teaching, Museum Education and Science Communication. Did you work at a camp? Great! Ever gave a Campus Tour? This is for you!
People who are excellent communicators (ever done a non-stop rant about what you thought was cool new book, movie, cooking show to your friends?)
HOW TO APPLY
Send us your application along with a short YouTube video of yourself (1 minute or less) telling us why you want to work for the Mansion and one special skill you could add to the team. Then paste the link the application below. It’s really that simple.
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
| Location | 445 5th Ave, New York, NY 10016, USA |
| Category | Amusement & Theme Parks |
| Cuisine | N.A. |
Skills
Staff Scheduling
POS Systems
By applying you confirm you have these skills.
Rose Wine Mansion
N.A.
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
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445 5th Ave, New York, NY 10016, USA