Restaurant General Manager - Special Venues

SMASHBURGER

Your Smashburger Career Starts Here!

Restaurant General Manager

Restaurant General Manager-Special Venues

The Restaurant General Manager-Special Venues reports to the Franchise Business Director and is the primary support for the management teams in their respective special venue location. This role is focused on building restaurant sales and traffic while delivering a Gold Standard experience for both Smashburger guests and employees. 

Responsibilities

People

• Work with Venue and Corporate Partners to ensure successful alignment of Smashburger in venue locations
• Manage the performance of multiple Restaurant Managers (RM), Restaurant Supervisors (RS) and Employees
• Promote a fun and positive work environment
• Develop future leaders for the company
• Manage the effectiveness of people focused processes and systems
• Ensure individual unit is always staffed adequately which includes: employee retention, communicating staffing needs to Venue or Corporate Partners and checking ATS for new applicant flow
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect LMS, and 4 step method of training 
• Reward and recognize employee performance that exceeds company standards
• Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant
• Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise
• Resolve all employee relations issues with the assistance of the FBD and HRBP

 Operations

• Manage one or more special venue locations which could include sporting arenas, concert venues, etc.
• When Special Venues are not operating, work with local market to support corporate locations
• Manage with integrity the daily completion of operational check lists to include line checks, opening/closing check lists and uniform standards
• Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM
• Ensure all food safety standards are followed and in compliance with all local health departments
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Facilitate routine management communication

 Profit

Manage the businesses spends through allocations and usage of company declining budget

Manage COGS through PAR ordering management, inventory, and FIFO reporting

Manage spending in accounts cleaning, small wares, and operating costs

Follow and ensures company cash policies to ensure minimal losses through theft or shortages

Build sales through community involvement and improvement of FSC operations within the unit

Manage labor cost through effective wages within the hourly minimums in accordance to state laws      

Participate in P&L reviews with SDO and DO 

Sales

Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed

Manage local store marketing programs as assigned

Qualifications

• Minimum 1- 2 years of being in a Restaurant General Manager role with Smashburger
• Must have valid driver’s license
• Flexible to work nights, weekends and holidays and follow special events schedule
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high and low temperatures

SMASHBURGER

Your Smashburger Career Starts Here!

Restaurant General Manager

Restaurant General Manager-Special Venues

The Restaurant General Manager-Special Venues reports to the Franchise Business Director and is the primary support for the management teams in their respective special venue location. This role is focused on building restaurant sales and traffic while delivering a Gold Standard experience for both Smashburger guests and employees. 

Responsibilities

People

• Work with Venue and Corporate Partners to ensure successful alignment of Smashburger in venue locations
• Manage the performance of multiple Restaurant Managers (RM), Restaurant Supervisors (RS) and Employees
• Promote a fun and positive work environment
• Develop future leaders for the company
• Manage the effectiveness of people focused processes and systems
• Ensure individual unit is always staffed adequately which includes: employee retention, communicating staffing needs to Venue or Corporate Partners and checking ATS for new applicant flow
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect LMS, and 4 step method of training 
• Reward and recognize employee performance that exceeds company standards
• Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant
• Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise
• Resolve all employee relations issues with the assistance of the FBD and HRBP

 Operations

• Manage one or more special venue locations which could include sporting arenas, concert venues, etc.
• When Special Venues are not operating, work with local market to support corporate locations
• Manage with integrity the daily completion of operational check lists to include line checks, opening/closing check lists and uniform standards
• Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM
• Ensure all food safety standards are followed and in compliance with all local health departments
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Facilitate routine management communication

 Profit

Manage the businesses spends through allocations and usage of company declining budget

Manage COGS through PAR ordering management, inventory, and FIFO reporting

Manage spending in accounts cleaning, small wares, and operating costs

Follow and ensures company cash policies to ensure minimal losses through theft or shortages

Build sales through community involvement and improvement of FSC operations within the unit

Manage labor cost through effective wages within the hourly minimums in accordance to state laws      

Participate in P&L reviews with SDO and DO 

Sales

Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed

Manage local store marketing programs as assigned

Qualifications

• Minimum 1- 2 years of being in a Restaurant General Manager role with Smashburger
• Must have valid driver’s license
• Flexible to work nights, weekends and holidays and follow special events schedule
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high and low temperatures