DIRECTOR, REGULATORY AND SAFETY TESTING
RUBIES COSTUME CO
Thu, 01 Jan 2009 00:00:00 GMT -
Thu, 31 Dec 2020 00:00:00 GMT
Reviewed, updated and implemented new policies and standards to ensure products met all applicable<br>regulatory requirements. Provided support to all branches to resolve production concerns and provide<br>excellent value to customers.<br> ? Designed a SOP and implemented procedures to ensure that all products manufactured were in<br> compliance with all the applicable international, federal, state and local regulatory requirements.<br> ? Developed testing protocols for various product categories including Toys, Jewelry and Cosmetics, for<br> our Global QA Offices and Suppliers.<br> ? Supported our Global offices and production team in reviewing all new and existing products for safety<br> concerns and compliance prior to submitting for third party testing.<br> ? Developed training tools for the Product Development staff on any changes made to regulations that<br> affected the organization.<br> ? Remained updated on laws, regulations and changes which had a direct effect on our industry.<br> ? Managed Global Quality Assurance offices by ensuring that policies and procedures were being<br> followed.<br> ? Coordinated with overseas QA teams to identify/rectify repeated vendor performance issues through<br> communication and education.<br> ? Worked directly with retailers/clients by ensuring that all testing requirements were met and issues were<br> addressed promptly.
COORDINATOR, REGULATORY AND SAFETY TESTING
Tue, 01 Jan 2008 00:00:00 GMT -
Thu, 01 Jan 2009 00:00:00 GMT
Provided support to Management by reviewing and correcting production issues from suppliers. Ensured that<br>production samples met necessary regulatory and buyers requirements both for quality and safety. Tracked<br>the development of products and insured completion on the scheduled shipment date.<br> ? Implemented a tracking system to determine the timetable of each stage of production, allowing to see<br> patterns which may occur throughout the entire process: from Developmental Product Orders, Preproduction,<br> Quality Testing, Licensing Approval and Production to be identified. System aided in<br> following up with suppliers, licensing, and testing labs to confirm progress.<br> ? Maintained open communication between sales team, buyers, shipping and vendors to ensure that<br> good quality products were completed accurately and timely.
CLIENT SERVICES MANAGER - HARDLINES
INTERTEK CONSUMER GOODS, N.A.
Wed, 01 Jan 2003 00:00:00 GMT -
Tue, 01 Jan 2008 00:00:00 GMT
Oversee the logistics group and their process of the initial receipt of consumer goods being tested. Managed,<br>maintained and grew client specific accounts. Handled customer inquiries and complaints. Act as an<br>intermediate between the client and lab technicians.<br><br><br><br><br> ? Developed and implemented new Logistics Department and process which merged both Textiles and<br> Hardlines Labs initial submissions to be processed through one specific department, which created a<br> uniformed process between labs. Allowed for cross-training of services and products, this in turn<br> provided our client base and internal departments with further knowledge.<br> ? Collaborated with Technical Director in developing a new database which would allow information from<br> both Textiles and Hardlines departments to be accessible. This system will allow for a more efficient<br> manner of accessing data required to provide clients with accurate information on the status of their<br> products, on the results of testing, and will also improve on internal traffic tracking.<br> ? Interpreted test results for clients. Evaluated clients' specific products to inform them on required<br> regulatory testing for their specific product and specific selling markets. Maintained constant<br> communication to support clientele with any inquiries or complaints.
Mon, 01 Jan 2001 00:00:00 GMT -
Wed, 01 Jan 2003 00:00:00 GMT
Maintained high-level of quality service and sales support to clients.<br> ? Assisted Financial Center Manager by overlooking daily branch operations, reported daily sales and<br> service productivity. Established a detailed coaching program to assist in improving the service<br> measurement in the Financial Center. Supervised 4 employees, completed monthly Branch difference<br> Reports, and Quarterly Branch Reports.<br> ? Tracking system for Financial Specialist's existing clientele which allowed for easy follow up. Aided<br> Financial Specialist in growing and retaining customers by following up with customers on a daily basis,<br> updating and maintaining files, contacting clients, setting appointments, worked and closed Financial<br> Specialist's loans in his absence.
EXECUTIVE ASSISTANT/OFFICE MANAGER
Sat, 01 Jan 2000 00:00:00 GMT -
Mon, 01 Jan 2001 00:00:00 GMT
? Administrative Duties (phones, filing, typing), contacted vendors for purchases of supplies and<br> equipment. Customer care, answered and resolved any questions or problems by phone or email.<br> Researched contact information to update database, maintained online web poll. Integrated and<br> maintained affiliate web pages, created promotional pages for affiliates. Customized traffic tracking for<br> affiliate pages using Webtrends, optimization of graphics using GifWizard.
Customer Service Representative
Mon, 01 Jan 1996 00:00:00 GMT -
Sat, 01 Jan 2000 00:00:00 GMT
Maintain high-level of quality service and sales support to clients.<br> ? Assisted Financial Center Manager by overlooking daily branch operations, reported daily sales and<br> service productivity.<br> ? Opened and closed accounts for clientele, including savings, checking, and CD accounts. Referred<br> customers for additional institutional products, such as loans and investments.