Flexible Porter

Role: Flexible Porter

Location: Seaham Hall, County Durham

Resort information: https://www.seaham-hall.co.uk/

Salary: Competitive (depending on experience & to be discussed at interview) 

Hours: Flexible to cover holidays for days and nights as required, will include weekends & bank holidays (0-24 available)

Relationships: General Manager, Reception Manager, Reception team

Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore. Seaham Hall boasts twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens and is home to the five-luxury bubble Serenity Spa. The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onside dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or The Ozone restaurant nestled in the vibrant Serenity Spa drawing on Pan-Asian influences.

People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit.  Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality.

We are seeking to appoint a Porter to join our vibrant Front of House team in providing quality customer care for our guests.

The ideal person will be happy to cover holidays as required and be available to cover day shifts with hours of 9.30am to 6pm or night shifts with working hours of 10pm to 8am (if required a pattern of four on and four off).  

The ideal candidate

• Being a 'multi-skilled' individual who has previous hospitality experience - minimum x1 year
• Due to car insurance purposes, the successful candidate must be over the age of 25
• Excellent customer service and communication skills 
• Attention to detail to ensure the 5-star standard of service is delivered 
• Ability to effectively interact with management, staff and guests in a professional manner 
• Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work
• Full training will be provided across both roles
• To be well presented and represent a high standard of competence at all times 
• Must have transport due to location
• Fluent and clear spoken English with good written English and an excellent telephone manner

Benefits

• Training & development provided to ensure standards are exceeded at all times and as a team our 5 red star standard are consistently achieved
• Progression opportunities for the right person
• Exciting opportunity to be a part of the growing business with the expansion of our estate to include self-catering lodges be part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2020 and a finalist in The Cateys 2020 for Independent Hotel of The Year  
• Wage exceeds national minimum wage with a monthly share of service charge
• On-site parking
• Monthly & Yearly staff incentives and rewards schemes

If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today! 

Role: Flexible Porter

Location: Seaham Hall, County Durham

Resort information: https://www.seaham-hall.co.uk/

Salary: Competitive (depending on experience & to be discussed at interview) 

Hours: Flexible to cover holidays for days and nights as required, will include weekends & bank holidays (0-24 available)

Relationships: General Manager, Reception Manager, Reception team

Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore. Seaham Hall boasts twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens and is home to the five-luxury bubble Serenity Spa. The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onside dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or The Ozone restaurant nestled in the vibrant Serenity Spa drawing on Pan-Asian influences.

People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit.  Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality.

We are seeking to appoint a Porter to join our vibrant Front of House team in providing quality customer care for our guests.

The ideal person will be happy to cover holidays as required and be available to cover day shifts with hours of 9.30am to 6pm or night shifts with working hours of 10pm to 8am (if required a pattern of four on and four off).  

The ideal candidate

• Being a 'multi-skilled' individual who has previous hospitality experience - minimum x1 year
• Due to car insurance purposes, the successful candidate must be over the age of 25
• Excellent customer service and communication skills 
• Attention to detail to ensure the 5-star standard of service is delivered 
• Ability to effectively interact with management, staff and guests in a professional manner 
• Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work
• Full training will be provided across both roles
• To be well presented and represent a high standard of competence at all times 
• Must have transport due to location
• Fluent and clear spoken English with good written English and an excellent telephone manner

Benefits

• Training & development provided to ensure standards are exceeded at all times and as a team our 5 red star standard are consistently achieved
• Progression opportunities for the right person
• Exciting opportunity to be a part of the growing business with the expansion of our estate to include self-catering lodges be part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2020 and a finalist in The Cateys 2020 for Independent Hotel of The Year  
• Wage exceeds national minimum wage with a monthly share of service charge
• On-site parking
• Monthly & Yearly staff incentives and rewards schemes

If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!