Resident Attendant

Position Description and Requirements


Department/
Company: ServedIN Chicago Market Date: March 9, 2018
Reports To:
Introduction: Resident Attendant
About ServedIN (SI): More than a food or technology company, SI is a revolutionary lifestyle brand for residents that live, work, and play in downtown vertical communities. We nourish individuals, create time to enjoy family and friends, and infuse soul into buildings. Chef-Inspired, App-enabled, and Service-Driven, SI is the ultimate, must-have building amenity.
Values: SI is committed to delivering social impact through professional success. We seek to be leaders in conscious capitalism, choosing to work with investors, suppliers, and team members that demonstrate similar priorities. A portion of our profits supports at risk populations through Chefs4Kids.org.
Uwezowetu: In Swahili, "Uwezo" means strenght, power, and ability. "Wetu" means combined. Uwezowetu defines SI's culture of collaboration, shared responsibility, and mutual respect.
RXD: Resident Experience Design (RXD) places the resident at the center of our efforts. More than delivering food from kitchen to doorway, each team member is committed to a service cycle that starts with the resident opening the SI App. RXD is what separates SI from other service and delivery options, requiring the highest levels of anticipation, collaboration, and response.

Principle Responsibilities and Position Purpose:
To achieve the highest level of resident satisfaction across the assigned area, by delivering the SI vision of an unparalleled dining experience for residents throughout their vertical communities
Constituents:
Residents
" Employees
" SI Ownership
" SI Management Team
" Building Management Team
" Developers
" Investors
Indicators of Success: "
Achievement of resident satisfaction and loyalty goals
" Achievement of employee satisfaction
" Achievement of food & beverage expense, revenue and profit goals
" Achievement of ServedIN compliance and operations standards and values
Essential Responsibiliies:
Implements and oversees strategies aligned with the overall mission, vision and values of ServedIN.
" Delivers the SI RXD for the Residents
" Follows up with additional services that enhance the RXD
" Handles Resident requests or complaints personally and/or refers as appropriate
" Ensures proper set up of Resident Service carts
" Inspects all service ware, carts and insulated containers prior to use
" Checks food items prior to serving, ensuring proper presentation and temperature in accordance with SI Standards
" Cleans and organizes service area during and after service
" Displays in-depth knowledge of SI App functionality
" Displays in-depth knowledge of SI POS system
" Displays in-depth knowledge of service excellence drivers
" Possesses general knowledge of kitchen/dining operations
" Possesses general knowledge of wine, beer and spirits

ServedIN Performance:
" Creates value and engagement by delivering an exceptional dining experience
" Coordinates service requests with other Attendants
" Demonstrates in-depth knowledge of all menu offerings
" Completes all necessary side job duties
" Acts on all Resident requests quickly with a sense of urgency
" Helps other team members when business is heavy
" Conducts hall and building sweeps as scheduled to insure proper cleanliness
" Reviews bill for accuracy and completes quality check on each order
" Embraces team-focused environment

Success Factors:

Focus On the Resident … Seek to understand the resident and their guests, and meet the needs of the resident, the team, and SI.
Think Creatively… Develop innovative approaches and imaginative solutions that meet real and often custom needs.
Apply Professional, Product, and Technical Expertise… Understand and demonstrate service excellence drivers, deep menu knowledge, and app and POS functionality
Improve Continuously…Constantly assess and adapt current practices to perform a task better, faster, or more effectively.
Attend to Detail… Ensure that data is accurate, work is thorough, and to the highest standards.
Build Strong Relationships… Foster trust and cooperation among coworkers, residents, developers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.
Share Information… Provide information so that coworkers, residents, and suppliers understand and can take action.
Drive for Results… Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
Fosters Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Position Skills and Requirements

" Enthusiastic, outgoing personality with a passion for hospitality
" Professional appearance and behavior at all times
" Ability to be detail oriented and possesses ability to multi task
" Ability to stand and walk at fast pace for the duration of a shift
" Ability to stay positive and calm under pressure
" Comfort level with technology-driven solutions and tools
" Strong communication and listening skills
" Ability to work flexible schedule to accommodate business needs
" Fluency in English
" 1+ years prior hospitality experience
" Food Handlers certification preferred
" Ability to work in a team environment

Position Description and Requirements


Department/
Company: ServedIN Chicago Market Date: March 9, 2018
Reports To:
Introduction: Resident Attendant
About ServedIN (SI): More than a food or technology company, SI is a revolutionary lifestyle brand for residents that live, work, and play in downtown vertical communities. We nourish individuals, create time to enjoy family and friends, and infuse soul into buildings. Chef-Inspired, App-enabled, and Service-Driven, SI is the ultimate, must-have building amenity.
Values: SI is committed to delivering social impact through professional success. We seek to be leaders in conscious capitalism, choosing to work with investors, suppliers, and team members that demonstrate similar priorities. A portion of our profits supports at risk populations through Chefs4Kids.org.
Uwezowetu: In Swahili, "Uwezo" means strenght, power, and ability. "Wetu" means combined. Uwezowetu defines SI's culture of collaboration, shared responsibility, and mutual respect.
RXD: Resident Experience Design (RXD) places the resident at the center of our efforts. More than delivering food from kitchen to doorway, each team member is committed to a service cycle that starts with the resident opening the SI App. RXD is what separates SI from other service and delivery options, requiring the highest levels of anticipation, collaboration, and response.

Principle Responsibilities and Position Purpose:
To achieve the highest level of resident satisfaction across the assigned area, by delivering the SI vision of an unparalleled dining experience for residents throughout their vertical communities
Constituents:
Residents
" Employees
" SI Ownership
" SI Management Team
" Building Management Team
" Developers
" Investors
Indicators of Success: "
Achievement of resident satisfaction and loyalty goals
" Achievement of employee satisfaction
" Achievement of food & beverage expense, revenue and profit goals
" Achievement of ServedIN compliance and operations standards and values
Essential Responsibiliies:
Implements and oversees strategies aligned with the overall mission, vision and values of ServedIN.
" Delivers the SI RXD for the Residents
" Follows up with additional services that enhance the RXD
" Handles Resident requests or complaints personally and/or refers as appropriate
" Ensures proper set up of Resident Service carts
" Inspects all service ware, carts and insulated containers prior to use
" Checks food items prior to serving, ensuring proper presentation and temperature in accordance with SI Standards
" Cleans and organizes service area during and after service
" Displays in-depth knowledge of SI App functionality
" Displays in-depth knowledge of SI POS system
" Displays in-depth knowledge of service excellence drivers
" Possesses general knowledge of kitchen/dining operations
" Possesses general knowledge of wine, beer and spirits

ServedIN Performance:
" Creates value and engagement by delivering an exceptional dining experience
" Coordinates service requests with other Attendants
" Demonstrates in-depth knowledge of all menu offerings
" Completes all necessary side job duties
" Acts on all Resident requests quickly with a sense of urgency
" Helps other team members when business is heavy
" Conducts hall and building sweeps as scheduled to insure proper cleanliness
" Reviews bill for accuracy and completes quality check on each order
" Embraces team-focused environment

Success Factors:

Focus On the Resident … Seek to understand the resident and their guests, and meet the needs of the resident, the team, and SI.
Think Creatively… Develop innovative approaches and imaginative solutions that meet real and often custom needs.
Apply Professional, Product, and Technical Expertise… Understand and demonstrate service excellence drivers, deep menu knowledge, and app and POS functionality
Improve Continuously…Constantly assess and adapt current practices to perform a task better, faster, or more effectively.
Attend to Detail… Ensure that data is accurate, work is thorough, and to the highest standards.
Build Strong Relationships… Foster trust and cooperation among coworkers, residents, developers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.
Share Information… Provide information so that coworkers, residents, and suppliers understand and can take action.
Drive for Results… Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
Fosters Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Position Skills and Requirements

" Enthusiastic, outgoing personality with a passion for hospitality
" Professional appearance and behavior at all times
" Ability to be detail oriented and possesses ability to multi task
" Ability to stand and walk at fast pace for the duration of a shift
" Ability to stay positive and calm under pressure
" Comfort level with technology-driven solutions and tools
" Strong communication and listening skills
" Ability to work flexible schedule to accommodate business needs
" Fluency in English
" 1+ years prior hospitality experience
" Food Handlers certification preferred
" Ability to work in a team environment