Instructional Design and E-Learning Specialist

At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment, we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’re dedicated to bettering both the communities we live in and the planet we live on. With over $1M given back to our communities, 96% clean and responsibly sourced ingredients on our menu, and diverting as much waste as we can from our landfills, you can start your day knowing you’re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants, we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us?

The Instructional Design and eLearning Specialist is an integral person on the Teaching, Leadership, and Coaching Team for Snooze. Our success in creating a culture of education, effective communication, and accountability hinges on our ability to tell a great story, capture the Why, and enhance the vision around our Guest Experience.  By developing educational materials that speak the language of Snooze this person will greatly impact the overall level of leadership and empowerment at Snooze.  In addition to creating a strong and effective brand for Snooze communications, the Instructional Design and eLearning Specialist will focus on bridging the gap between hands-on learning and technology-based learning systems by assisting in the creation and execution of a Snooze Learning Management System.  The ongoing development of this tool will also allow us to be innovative, experimental and industry-leading as we continue to grow the brand and culture of Snooze. The importance of training and storytelling can only be enhanced by the passion and dedication of our Instructional Design and eLearning Specialist. 

Taking on the role of the Instructional Design and e-Learning Specialist isn’t just about bacon and pancakes. The responsibilities of this position include:

• Support all Mothership departments in graphic and instructional design needs relating to internal training, content and development platforms
• Create, manage, develop, ideate and maintain Snooze’s online LMS
• Creation and maintenance of LMS process, modules, training programs, and reporting procedures
• SME for e-learning material applications (to include but not limited to, new application adoption, testing, installation and end-user training) Assist in creation and development of virtual e-learning content and process
• Ability to build interdepartmental relationships that allow for effective written material development and storytelling through collaboration
• Support all additional technology-based training materials for Mothership and restaurants
• Support the creation of videos or other multi-media projects related to training and development
• Ensure, thorough clear communication, that all teams are informed of their available training resources and said training resources are easily accessible
• Support the evaluation and assessment of Snoozer learning needs including scope, learner's ability, and operational performance to create alignment
• Use of ADDIE, Kirkpatrick or other learning models to create and evaluate training content
• Support innovation as it relates to potential new eLearning programs and instructional design systems
• Maintain continuous personal leadership development and skill enhancement (once per quarter)
• Maintain connection with the restaurants and positional training via in-restaurant days (once per quarter)
• Work collaboratively with Team TLC, Director of Training, VP of Operations, Ops Services Team and COO to meet all department goals and expectations
• Other tasks and duties as assigned to meet Snooze operational needs

• Competitive Annual Snooze Incentive Bonus Program
• Snooze Work Hard, Play Hard Days (Unlimited Time off Program)    
• Competitive Health, Dental, Vision, Pet, and Accident Insurance Plans with employer contribution
• Employer Paid Short Term Disability and Life insurance benefits
• 401k/Roth 401k Plans
• Five (5) paid sick days within a calendar year
• Paid Holidays (Mothership Holiday Schedule), Birthday, and Snooze Anniversary Date
• Snooze Cell Phone and Internet Reimbursements
• Snooze Meal Benefits for Yummy Snooze Food
• Other benefits including field trips, community engagement, and personal and professional growth

• An entrepreneurial spirit!
• Strong functional kitchen and restaurant operations expertise
• Excellent written and oral communication skills
• Excellent presentation skills; development of presentation content and delivery in front of a mixed audience
•  Excellent organizational and time management skills
• Acts with the highest degree of integrity
• Good judgment with the ability to make timely and sound decisions
• A positive and upbeat attitude - always
• Ability to communicate and understand the predominant language(s) of the restaurant’s trading areas
• Strong relationship-building skills and ability to communicate effectively with all levels at Snooze
• Demonstrated ability to manage a project to provide deliverables within a specified timeframe
• Ability to multi-task and prioritize to manage a heavy workload
• Problem-solving skills and ability to present solutions for organization and efficiency
• Aptitude to quickly master new business environment
• Strategic leadership skills, in addition to a hands-on approach to getting the job done
• Ability to lead, motivate, and inspire high-level leaders by mentoring, teaching, and utilizing development resources to encourage continued growth
• Extensive computer skills with high proficiency in Word, Excel, and PowerPoint
• Ability to have fun, dance, and laugh under/during stressful situations (yes, seriously)

• Experience with and/or a desire to learn adult learning principles
• 2+ years working in an instructional design capacity (including graphic design & online LMS systems)
• 2+ years working with multiple learning platforms and technologies (Wisetail experience is a plus!)
• Experience designing, developing, and/ or implementing training courses and programs, utilizing a systematic approach (preferably in a hospitality and/or service environment)
• Extensive experience with Adobe Creative Cloud (Including but not limited to; InDesign, Adobe Captivate, Illustrator, Photoshop)
• Extensive expertise with Microsoft Office Suite (including but not limited to, Word, Excel, PowerPoint, and Teams)
• Experience with other eLearning authoring tools (including but not limited to, Articulate, Lessonly, Storyvine, Brainshark, etc.)
• Must be authorized to work in the United States

•  Must have the stamina to work 45 to 50 hours per week
• The travel required for this position is approximately 10% and you must be able to travel for up to 5 days at one time (air, car, bus. Train, and weekend travel all required)
• Home base is in Denver, CO at the Snooze Mothership

Denver area base salary range: $60,000 to 80,000 year

The base salary range below represents the low and high end of the Snooze salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.

At Snooze, we encourage Snoozers and Guests to show up as their true, authentic selves – because everyone has a seat at our table. We celebrate individuality and encourage our Snoozers to be their best selves every day. As a result, Snooze is proud to be an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, it is the policy of Snooze to recognize the essential rights of all applicants and Snoozers as individuals and to recruit, hire and promote the best qualified person to do a particular job without regard to race, religion, sex, age, disability, national origin, or other protected classes. Our only consideration in selecting a person for a job is the person’s ability to perform the job in question.

The physical demands described are representative of those that must be met by a Snoozer to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship!  This description is proprietary and confidential to Snooze HoldCo Inc.

At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment, we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’re dedicated to bettering both the communities we live in and the planet we live on. With over $1M given back to our communities, 96% clean and responsibly sourced ingredients on our menu, and diverting as much waste as we can from our landfills, you can start your day knowing you’re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants, we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us?

The Instructional Design and eLearning Specialist is an integral person on the Teaching, Leadership, and Coaching Team for Snooze. Our success in creating a culture of education, effective communication, and accountability hinges on our ability to tell a great story, capture the Why, and enhance the vision around our Guest Experience.  By developing educational materials that speak the language of Snooze this person will greatly impact the overall level of leadership and empowerment at Snooze.  In addition to creating a strong and effective brand for Snooze communications, the Instructional Design and eLearning Specialist will focus on bridging the gap between hands-on learning and technology-based learning systems by assisting in the creation and execution of a Snooze Learning Management System.  The ongoing development of this tool will also allow us to be innovative, experimental and industry-leading as we continue to grow the brand and culture of Snooze. The importance of training and storytelling can only be enhanced by the passion and dedication of our Instructional Design and eLearning Specialist. 

Taking on the role of the Instructional Design and e-Learning Specialist isn’t just about bacon and pancakes. The responsibilities of this position include:

• Support all Mothership departments in graphic and instructional design needs relating to internal training, content and development platforms
• Create, manage, develop, ideate and maintain Snooze’s online LMS
• Creation and maintenance of LMS process, modules, training programs, and reporting procedures
• SME for e-learning material applications (to include but not limited to, new application adoption, testing, installation and end-user training) Assist in creation and development of virtual e-learning content and process
• Ability to build interdepartmental relationships that allow for effective written material development and storytelling through collaboration
• Support all additional technology-based training materials for Mothership and restaurants
• Support the creation of videos or other multi-media projects related to training and development
• Ensure, thorough clear communication, that all teams are informed of their available training resources and said training resources are easily accessible
• Support the evaluation and assessment of Snoozer learning needs including scope, learner's ability, and operational performance to create alignment
• Use of ADDIE, Kirkpatrick or other learning models to create and evaluate training content
• Support innovation as it relates to potential new eLearning programs and instructional design systems
• Maintain continuous personal leadership development and skill enhancement (once per quarter)
• Maintain connection with the restaurants and positional training via in-restaurant days (once per quarter)
• Work collaboratively with Team TLC, Director of Training, VP of Operations, Ops Services Team and COO to meet all department goals and expectations
• Other tasks and duties as assigned to meet Snooze operational needs

• Competitive Annual Snooze Incentive Bonus Program
• Snooze Work Hard, Play Hard Days (Unlimited Time off Program)    
• Competitive Health, Dental, Vision, Pet, and Accident Insurance Plans with employer contribution
• Employer Paid Short Term Disability and Life insurance benefits
• 401k/Roth 401k Plans
• Five (5) paid sick days within a calendar year
• Paid Holidays (Mothership Holiday Schedule), Birthday, and Snooze Anniversary Date
• Snooze Cell Phone and Internet Reimbursements
• Snooze Meal Benefits for Yummy Snooze Food
• Other benefits including field trips, community engagement, and personal and professional growth

• An entrepreneurial spirit!
• Strong functional kitchen and restaurant operations expertise
• Excellent written and oral communication skills
• Excellent presentation skills; development of presentation content and delivery in front of a mixed audience
•  Excellent organizational and time management skills
• Acts with the highest degree of integrity
• Good judgment with the ability to make timely and sound decisions
• A positive and upbeat attitude - always
• Ability to communicate and understand the predominant language(s) of the restaurant’s trading areas
• Strong relationship-building skills and ability to communicate effectively with all levels at Snooze
• Demonstrated ability to manage a project to provide deliverables within a specified timeframe
• Ability to multi-task and prioritize to manage a heavy workload
• Problem-solving skills and ability to present solutions for organization and efficiency
• Aptitude to quickly master new business environment
• Strategic leadership skills, in addition to a hands-on approach to getting the job done
• Ability to lead, motivate, and inspire high-level leaders by mentoring, teaching, and utilizing development resources to encourage continued growth
• Extensive computer skills with high proficiency in Word, Excel, and PowerPoint
• Ability to have fun, dance, and laugh under/during stressful situations (yes, seriously)

• Experience with and/or a desire to learn adult learning principles
• 2+ years working in an instructional design capacity (including graphic design & online LMS systems)
• 2+ years working with multiple learning platforms and technologies (Wisetail experience is a plus!)
• Experience designing, developing, and/ or implementing training courses and programs, utilizing a systematic approach (preferably in a hospitality and/or service environment)
• Extensive experience with Adobe Creative Cloud (Including but not limited to; InDesign, Adobe Captivate, Illustrator, Photoshop)
• Extensive expertise with Microsoft Office Suite (including but not limited to, Word, Excel, PowerPoint, and Teams)
• Experience with other eLearning authoring tools (including but not limited to, Articulate, Lessonly, Storyvine, Brainshark, etc.)
• Must be authorized to work in the United States

•  Must have the stamina to work 45 to 50 hours per week
• The travel required for this position is approximately 10% and you must be able to travel for up to 5 days at one time (air, car, bus. Train, and weekend travel all required)
• Home base is in Denver, CO at the Snooze Mothership

Denver area base salary range: $60,000 to 80,000 year

The base salary range below represents the low and high end of the Snooze salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.

At Snooze, we encourage Snoozers and Guests to show up as their true, authentic selves – because everyone has a seat at our table. We celebrate individuality and encourage our Snoozers to be their best selves every day. As a result, Snooze is proud to be an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, it is the policy of Snooze to recognize the essential rights of all applicants and Snoozers as individuals and to recruit, hire and promote the best qualified person to do a particular job without regard to race, religion, sex, age, disability, national origin, or other protected classes. Our only consideration in selecting a person for a job is the person’s ability to perform the job in question.

The physical demands described are representative of those that must be met by a Snoozer to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship!  This description is proprietary and confidential to Snooze HoldCo Inc.