Salary | $65000 - $70000 / Year |
Schedule | Full Time |
Experience | Minimum 2 years of experience |
Location | 939 S Figueroa St, Los Angeles, CA 90015, USA |
Category | Hotel |
Hotel Figueroa’s reputation as a magnet for progressive thinkers first put it on the map nearly a century ago—and now, Chef AJ McCloud and Chef Jan Claudio’s culinary artistry keeps visitors and locals coming back in droves. Our restaurants provide an intimate retreat from the bustle of Downtown Los Angeles. Our chefs use the best locally sourced ingredients to create uniquely flavorful, ingredient-forward menus making Hotel Figueroa a sought-after destination for serious foodies. The atmosphere lends homage to the coastal lifestyle where art meets fashion amidst a serene backdrop. Our farm-to-glass cocktails enhance the dining experience and are conversation-starters themselves. Food and beverage will be accompanied by ongoing programming including eclectic poolside vibes with live musicians and performance art in an electric scene that keeps L.A.'s best and brightest buzzing into the wee hours.Sparrow is a modern coastal Italian restaurant located at Hotel Figueroa, the award-winning preserved treasure in Downtown Los Angeles. Sparrow features an expansive menu by Chef AJ McCloud and Chef Jan Claudio consisting of comforting Italian and Mediterranean classics with creative twists, offering a selection of pasta, pizzas, and other wood-fired creations that exude bold flavors and high-quality, sustainable, and organic ingredients. Its cuisines are complemented by adventurous mixology that uses fresh, seasonal ingredients, and the finest spirits to craft dynamic cocktails all rooted in the flavors of Italy. Offering a resort-like respite, Sparrow’s signature design transports guests to the enchanting southern European coast. The restaurant features a cathedral-like entryway, velvet draped arches, modern light fixtures, and the use of marble, tile insets, and wood, all contributing to the romantic Coastal Italian and Mediterranean aesthetic.
Mission
To manage and oversee employees at Sparrow & Casita at Hotel Figueroa, as a collective member of the management team. As well as having a focus on large party events, all VIPs and the conversion of Tocamigo’s to the Noble 33 Program. Lead and oversee VIP services at Sparrow & Casita as well as oversee the Host Team as a whole. To assist in managing day to day operations for Sparrow & Casita, including marketing initiatives, staff scheduling, training and execution, driving top line revenue as continual focus.
Outcome
Actively engage with SevenRooms guest notes, profiles, and management of reservation books - Ownership of all VIP guest notes on a continuous basis
● Drive innovative ideas for delivering an exceptional dining experience
Oversee Toca Scottsdales Noble 33 database, maintain and build members based on goals set by Corporate
Convert existing Tocamigos (that qualify) and clean up database
Assist in training guides for all Host/Door Positions
Boost standards of excellence for all Host/Door staff
Drive ideas for social media posts and photos to coordinate with current marketing initiatives
Host Scheduling/ Training
Day to Day Venue Management
● Follow manager delegations as assigned by the General Manager, including but not limited to all opening, mid and closing duties
Complete all checklists, ensure health department compliance
Ensure Host Team is completing all tasks and successful
Actively trying to build VIP Program
Overview SevenRooms and make notes on important reservations
Actively Table Touch making presence and ensuring positive experience
Actively working with staff to create best venue experience possible
● Execute all venue management tasks as outlined by General Manager when scheduled
Ensure brand standards are maintained
● Ensure all service standards are maintained with hospitality focus
● Ensure all guests are attended to and treated with utmost respect by Host/Door team
Maintain venue cleanliness and upkeep in common areas
Assist in developing training and classes for Host and VIP services training
Ensure we promote the brand in its best interest
Manage Events & VIP Services at the Store Level
Assist in overseeing and executing large party inquiries
Report weekly in manager meeting all upcoming events, BEO’s and special parties that the operations’ team needs to be looped into - In Maitre D’s absence.
In a timely manner, directly communicate with the culinary team to ensure BOH is prepped and ready for all parties and event needs - In Maitre D’s absence.
Concierge runs as directed by the Corporate Team
Hotels, Upscale Businesses, Resorts, etc.
Meet and make introductions with venues to create relationships and bring on more business
Constantly oversee promo tables, hosted tables, VIP tables, Influencer program, TocaMigo’s/ Noble 33 program. Ensure all are coordinated and handled seamlessly, with a focus of driving top line revenue from these programs while keeping costs manageable.
Lead Hosted Comp tables with oversight of overall venue comps
Ensure Hosted Menus are being used and being entered and comped correctly
Works closely with Sparrow/Casita Culinary team on any specialized hosted menus
Manage Inventory and Goals
Ensure proper menu pars and extra menus are in place, keep active/running total/par
Manage any special menu and additional or seasonal menu printing requests and needs through marketing department
Keep hosted menus up to date and edited
Upkeep all Host stand hardware and devices.
VIP Report/ Cover Report done weekly
Track goals and progress made by Noble 33 program as well as overall VIP Services for Sparrow & Casita
Creatively come up with ways to drive these goals and initiatives
Manage Sparrow/Casita Venue
Execute responsibilities as previously outlined
Understand that manager tasks and delegation will evolve and be provided by General Manager to employees. These tasks must be followed and executed in a timely fashion
Work assigned manager shifts per week, including but not limited to opening or closing as well as administration or office work. Other duties may evolve.
Comply with all S.O.Ps and service requests
Communicate with empathy to floor staff
Train on all additional methods for managing Sparrow/Casita
Hotel Figueroa’s reputation as a magnet for progressive thinkers first put it on the map nearly a century ago—and now, Chef AJ McCloud and Chef Jan Claudio’s culinary artistry keeps visitors and locals coming back in droves. Our restaurants provide an intimate retreat from the bustle of Downtown Los Angeles. Our chefs use the best locally sourced ingredients to create uniquely flavorful, ingredient-forward menus making Hotel Figueroa a sought-after destination for serious foodies. The atmosphere lends homage to the coastal lifestyle where art meets fashion amidst a serene backdrop. Our farm-to-glass cocktails enhance the dining experience and are conversation-starters themselves. Food and beverage will be accompanied by ongoing programming including eclectic poolside vibes with live musicians and performance art in an electric scene that keeps L.A.'s best and brightest buzzing into the wee hours.Sparrow is a modern coastal Italian restaurant located at Hotel Figueroa, the award-winning preserved treasure in Downtown Los Angeles. Sparrow features an expansive menu by Chef AJ McCloud and Chef Jan Claudio consisting of comforting Italian and Mediterranean classics with creative twists, offering a selection of pasta, pizzas, and other wood-fired creations that exude bold flavors and high-quality, sustainable, and organic ingredients. Its cuisines are complemented by adventurous mixology that uses fresh, seasonal ingredients, and the finest spirits to craft dynamic cocktails all rooted in the flavors of Italy. Offering a resort-like respite, Sparrow’s signature design transports guests to the enchanting southern European coast. The restaurant features a cathedral-like entryway, velvet draped arches, modern light fixtures, and the use of marble, tile insets, and wood, all contributing to the romantic Coastal Italian and Mediterranean aesthetic.
Mission
To manage and oversee employees at Sparrow & Casita at Hotel Figueroa, as a collective member of the management team. As well as having a focus on large party events, all VIPs and the conversion of Tocamigo’s to the Noble 33 Program. Lead and oversee VIP services at Sparrow & Casita as well as oversee the Host Team as a whole. To assist in managing day to day operations for Sparrow & Casita, including marketing initiatives, staff scheduling, training and execution, driving top line revenue as continual focus.
Outcome
Actively engage with SevenRooms guest notes, profiles, and management of reservation books - Ownership of all VIP guest notes on a continuous basis
● Drive innovative ideas for delivering an exceptional dining experience
Oversee Toca Scottsdales Noble 33 database, maintain and build members based on goals set by Corporate
Convert existing Tocamigos (that qualify) and clean up database
Assist in training guides for all Host/Door Positions
Boost standards of excellence for all Host/Door staff
Drive ideas for social media posts and photos to coordinate with current marketing initiatives
Host Scheduling/ Training
Day to Day Venue Management
● Follow manager delegations as assigned by the General Manager, including but not limited to all opening, mid and closing duties
Complete all checklists, ensure health department compliance
Ensure Host Team is completing all tasks and successful
Actively trying to build VIP Program
Overview SevenRooms and make notes on important reservations
Actively Table Touch making presence and ensuring positive experience
Actively working with staff to create best venue experience possible
● Execute all venue management tasks as outlined by General Manager when scheduled
Ensure brand standards are maintained
● Ensure all service standards are maintained with hospitality focus
● Ensure all guests are attended to and treated with utmost respect by Host/Door team
Maintain venue cleanliness and upkeep in common areas
Assist in developing training and classes for Host and VIP services training
Ensure we promote the brand in its best interest
Manage Events & VIP Services at the Store Level
Assist in overseeing and executing large party inquiries
Report weekly in manager meeting all upcoming events, BEO’s and special parties that the operations’ team needs to be looped into - In Maitre D’s absence.
In a timely manner, directly communicate with the culinary team to ensure BOH is prepped and ready for all parties and event needs - In Maitre D’s absence.
Concierge runs as directed by the Corporate Team
Hotels, Upscale Businesses, Resorts, etc.
Meet and make introductions with venues to create relationships and bring on more business
Constantly oversee promo tables, hosted tables, VIP tables, Influencer program, TocaMigo’s/ Noble 33 program. Ensure all are coordinated and handled seamlessly, with a focus of driving top line revenue from these programs while keeping costs manageable.
Lead Hosted Comp tables with oversight of overall venue comps
Ensure Hosted Menus are being used and being entered and comped correctly
Works closely with Sparrow/Casita Culinary team on any specialized hosted menus
Manage Inventory and Goals
Ensure proper menu pars and extra menus are in place, keep active/running total/par
Manage any special menu and additional or seasonal menu printing requests and needs through marketing department
Keep hosted menus up to date and edited
Upkeep all Host stand hardware and devices.
VIP Report/ Cover Report done weekly
Track goals and progress made by Noble 33 program as well as overall VIP Services for Sparrow & Casita
Creatively come up with ways to drive these goals and initiatives
Manage Sparrow/Casita Venue
Execute responsibilities as previously outlined
Understand that manager tasks and delegation will evolve and be provided by General Manager to employees. These tasks must be followed and executed in a timely fashion
Work assigned manager shifts per week, including but not limited to opening or closing as well as administration or office work. Other duties may evolve.
Comply with all S.O.Ps and service requests
Communicate with empathy to floor staff
Train on all additional methods for managing Sparrow/Casita
Salary | $65000 - $70000 / Year |
Schedule | Full Time |
Experience | Minimum 2 years of experience |
Location | 939 S Figueroa St, Los Angeles, CA 90015, USA |
Category | Hotel |