Deputy Manager

Deputy Manager

Are you a people manager who understands customer excellence?

Are you someone who can balance fun and structure?

Do you want to use your skills and knowledge, to help create the best customer experience for our customers and employees?

If so, this might be the role for you…

We are looking for a driven Deputy Manager to join our team, you will support the General Manager in managing the day-to-day operation of our centre including the development and growth of our people, sales and profits.

You will ensure the centre is operating in all areas to the highest standard, you will coach, mentor, and upskill employees to excel within their roles, whilst creating a safe friendly environment for all customers.

You will:

• Assume day-to-day responsibility for the operational management of the unit
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Ensure that the team are lead by example and all work together effectively
• To support the delivery of the company strategy
• Deputise in the absence of the General Manager
• Undertake ownership for own training and development to grow into the future role of General Manager
• Support the General Manager in the achievement of all unit budget targets and KPI’s
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a day to day basis

Leave no pin standing... what is in it for you?

• Quarterly bonus scheme
• 33 days’ holiday per annum plus your Birthday day off!
• 5% joint pension contribution with Scottish Widows
• 4  times death in service insurance
• Wage stream – Constant access to your earnings
• Medicash – Health Care cash plan (applicable for 18-year old’s and over)
• Smart Tech - Purchase the latest tech from Currys and spread the cost over 12 months interest free straight from your salary.
• Discounted Food & Beverage and Free Bowling for your friends and family!
• Well-Being support – Access to trained Mental Health First Aiders
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

What we would be looking for

• Have a minimum of 18 months experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm and patience!
• Be ambitious and want to progress!

TENPIN IS NOT JUST ABOUT BOWLING...We are unforgettable entertainment. From one of the world’s first ever Hyperbowling experiences, Sector 7 laser arena, a range of Houdini’s escape rooms, our state-of-the-art arcades, American pool tables, and of course our bar and food menu.

For a full job description or further questions, please email jobs@tenpin.co.uk

Are you ready to bowl us over? Make your application today! 

Deputy Manager

Are you a people manager who understands customer excellence?

Are you someone who can balance fun and structure?

Do you want to use your skills and knowledge, to help create the best customer experience for our customers and employees?

If so, this might be the role for you…

We are looking for a driven Deputy Manager to join our team, you will support the General Manager in managing the day-to-day operation of our centre including the development and growth of our people, sales and profits.

You will ensure the centre is operating in all areas to the highest standard, you will coach, mentor, and upskill employees to excel within their roles, whilst creating a safe friendly environment for all customers.

You will:

• Assume day-to-day responsibility for the operational management of the unit
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Ensure that the team are lead by example and all work together effectively
• To support the delivery of the company strategy
• Deputise in the absence of the General Manager
• Undertake ownership for own training and development to grow into the future role of General Manager
• Support the General Manager in the achievement of all unit budget targets and KPI’s
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a day to day basis

Leave no pin standing... what is in it for you?

• Quarterly bonus scheme
• 33 days’ holiday per annum plus your Birthday day off!
• 5% joint pension contribution with Scottish Widows
• 4  times death in service insurance
• Wage stream – Constant access to your earnings
• Medicash – Health Care cash plan (applicable for 18-year old’s and over)
• Smart Tech - Purchase the latest tech from Currys and spread the cost over 12 months interest free straight from your salary.
• Discounted Food & Beverage and Free Bowling for your friends and family!
• Well-Being support – Access to trained Mental Health First Aiders
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

What we would be looking for

• Have a minimum of 18 months experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm and patience!
• Be ambitious and want to progress!

TENPIN IS NOT JUST ABOUT BOWLING...We are unforgettable entertainment. From one of the world’s first ever Hyperbowling experiences, Sector 7 laser arena, a range of Houdini’s escape rooms, our state-of-the-art arcades, American pool tables, and of course our bar and food menu.

For a full job description or further questions, please email jobs@tenpin.co.uk

Are you ready to bowl us over? Make your application today!