Description
The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations. We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing lounge & bar and fine dining restaurant.
Reporting to Front Office Management, our Duty Managers are responsible for the smooth and effective running of the whole hotel. This role is crucial to:
• Taking responsibility for the smooth running of the hotel in the absence of Senior Management by ensuring a high level of service, comfort and security is provided for our guests, staff and the hotel overall
• Being conversant with all crisis management procedures and carry out any emergency procedures when and where necessary
• Ensuring that the highest standards of guest services are consistently delivered at Reception and Switchboard through quality leadership and robust team management
• Being an ambassador for the Hotel and role model representing our values at all times by ensuring they are executed and maintained
The ideal Duty Manager candidate would be a self-motivated, highly responsible and professional team player with a passion for service excellence. Ideally you have:
• A fully flexible rotating roster throughout the week
• Previous experience in supervising the Front Desk area and team
• Excellent customer service, communication and problem-solving skills
• Advanced experience with Opera is desirable
For our successful candidate, we offer:
• Uniform and meals on duty
• Training opportunities (on the job, internal and external qualifications)
• Employee recognition scheme through guests and fellow team members
• Employee stay rates throughout Europe (after passing probation)
• Many welfare benefits instantly accessible
About us
The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.
The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.
This is your opportunity to join our award winning hotel & team as a Duty Manager.
The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations. We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing lounge & bar and fine dining restaurant.
Reporting to Front Office Management, our Duty Managers are responsible for the smooth and effective running of the whole hotel. This role is crucial to:
• Taking responsibility for the smooth running of the hotel in the absence of Senior Management by ensuring a high level of service, comfort and security is provided for our guests, staff and the hotel overall
• Being conversant with all crisis management procedures and carry out any emergency procedures when and where necessary
• Ensuring that the highest standards of guest services are consistently delivered at Reception and Switchboard through quality leadership and robust team management
• Being an ambassador for the Hotel and role model representing our values at all times by ensuring they are executed and maintained
The ideal Duty Manager candidate would be a self-motivated, highly responsible and professional team player with a passion for service excellence. Ideally you have:
• A fully flexible rotating roster throughout the week
• Previous experience in supervising the Front Desk area and team
• Excellent customer service, communication and problem-solving skills
• Advanced experience with Opera is desirable
For our successful candidate, we offer:
• Uniform and meals on duty
• Training opportunities (on the job, internal and external qualifications)
• Employee recognition scheme through guests and fellow team members
• Employee stay rates throughout Europe (after passing probation)
• Many welfare benefits instantly accessible
About us
The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.
The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.
This is your opportunity to join our award winning hotel & team as a Duty Manager.
Translate
Skills
Fluent in English
Excellent Communication Skills
Leadership
Teamwork
Flexibility
Opera PMS
Supervisory Skills
Strong Customer Service Skills
Excellent problem-solving skills
By applying you confirm you have these skills.