Valet attendant

The Chesterfield Palm Beach is surrounded by palm lined boulevards and elegant
villas, just two blocks from the famous Worth Avenue and moments from white
sandy beaches. With a passion for traditional hospitality and old-world charm,
showcasing beautiful, individually designed bedrooms and suites, traditional
high tea and warm and friendly service. The ever popular Leopard Lounge serves
delicious international cuisine, creative cocktails and live music every night
of the week.

Job Title: Valet Attendant         

Department: Front Office

Reports to:  Front Office House Manager, Valet Captain 

Profile: As a member of the Front Office Team, our staff and guests expect an individual whose appearance, clothing and general demeanor reflect the high standards of Red Carnation Hotels. Attitude should be one of confidence and professionalism, while recognizing that guest satisfaction through employee service and performance is of paramount importance.         

General Scope: To ensure complete customer satisfaction at all times and a prompt, accurate and courteous delivery and collection of any luggage, parcels, and mail. Parks guest’s automobiles in a safe and attentive manner.

MAIN DUTIES AND RESPONSIBILITIES:

• Open door for guests and visitors and assist them to enter or leave property
• Monitor commercial and personal vehicle traffic such as guest vehicles, limousine, buses, and taxi cabs and give direction to them on property to ensure proper parking of vehicles so as to achieve efficient flow of traffic
• Provide information and directions to guests concerning local area of interest and activities, services, property amenities, and hour of operation
• Ensure parking areas/levels are secure, safe, and clean always, and immediately give report of any observed security problems, unauthorized personnel, or safety/vehicle hazards to the supervisor or manager
• Keep vehicles and vehicle keys secure and safe
• Ensure parking procedures are properly communicated to visitors and guests
• Adhere to all company procedures and policies
• Report all cases of injuries, unsafe work conditions, and accidents to the manager
• Take and complete trainings and certifications in safety
• Protect company assets and ensure proprietary information are kept confidential
• Follow company standard procedure in welcoming and acknowledging all guests and visitors
• Be expectant of guest needs and meet them promptly
• Provide assistance to people with disability
• Thank and show genuine appreciation to guests when necessary
• Work effectively and support team to achieve set goals
• Follow company quality assurance standards and expectations in delivering of service
• Walk, sit, or stand for long period of time throughout the work shift
• Push, carry, lift, place, and move items weighing up to 10 pounds by self

OTHER DUTIES AND RESPONSIBILITIES:

-       Perform any other duties as requested by the General Manager, or other members of the management staff.

-       Attend meetings, training seminars as needed.

QUALIFICATIONS, SKILLS & KNOWLEDGE REQUIREMENTS:

High School degree or equivalent.  Must have a valid current driver’s license.  Experience in customer service, with excellent communication skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements:

• Able to stand for long periods of time.  Must be able to walk and run.  Repetitive bending, stooping, pushing.  Must be able to lift up to 50 pounds.  Able to handle exposure to outdoors and weather such as hot, humid and sometimes rain.

The Chesterfield Palm Beach is surrounded by palm lined boulevards and elegant
villas, just two blocks from the famous Worth Avenue and moments from white
sandy beaches. With a passion for traditional hospitality and old-world charm,
showcasing beautiful, individually designed bedrooms and suites, traditional
high tea and warm and friendly service. The ever popular Leopard Lounge serves
delicious international cuisine, creative cocktails and live music every night
of the week.

Job Title: Valet Attendant         

Department: Front Office

Reports to:  Front Office House Manager, Valet Captain 

Profile: As a member of the Front Office Team, our staff and guests expect an individual whose appearance, clothing and general demeanor reflect the high standards of Red Carnation Hotels. Attitude should be one of confidence and professionalism, while recognizing that guest satisfaction through employee service and performance is of paramount importance.         

General Scope: To ensure complete customer satisfaction at all times and a prompt, accurate and courteous delivery and collection of any luggage, parcels, and mail. Parks guest’s automobiles in a safe and attentive manner.

MAIN DUTIES AND RESPONSIBILITIES:

• Open door for guests and visitors and assist them to enter or leave property
• Monitor commercial and personal vehicle traffic such as guest vehicles, limousine, buses, and taxi cabs and give direction to them on property to ensure proper parking of vehicles so as to achieve efficient flow of traffic
• Provide information and directions to guests concerning local area of interest and activities, services, property amenities, and hour of operation
• Ensure parking areas/levels are secure, safe, and clean always, and immediately give report of any observed security problems, unauthorized personnel, or safety/vehicle hazards to the supervisor or manager
• Keep vehicles and vehicle keys secure and safe
• Ensure parking procedures are properly communicated to visitors and guests
• Adhere to all company procedures and policies
• Report all cases of injuries, unsafe work conditions, and accidents to the manager
• Take and complete trainings and certifications in safety
• Protect company assets and ensure proprietary information are kept confidential
• Follow company standard procedure in welcoming and acknowledging all guests and visitors
• Be expectant of guest needs and meet them promptly
• Provide assistance to people with disability
• Thank and show genuine appreciation to guests when necessary
• Work effectively and support team to achieve set goals
• Follow company quality assurance standards and expectations in delivering of service
• Walk, sit, or stand for long period of time throughout the work shift
• Push, carry, lift, place, and move items weighing up to 10 pounds by self

OTHER DUTIES AND RESPONSIBILITIES:

-       Perform any other duties as requested by the General Manager, or other members of the management staff.

-       Attend meetings, training seminars as needed.

QUALIFICATIONS, SKILLS & KNOWLEDGE REQUIREMENTS:

High School degree or equivalent.  Must have a valid current driver’s license.  Experience in customer service, with excellent communication skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements:

• Able to stand for long periods of time.  Must be able to walk and run.  Repetitive bending, stooping, pushing.  Must be able to lift up to 50 pounds.  Able to handle exposure to outdoors and weather such as hot, humid and sometimes rain.